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Sprint Mobile Hotspot MiFi
If you are experiencing any issues with your MiFi 2200, please complete or
validate the following before reviewing the rest of this guide:
A. If you are sure this device has been set-up on your Sprint account, then you
are ready to configure and activate your MiFi 2200. If not sure, please follow
these steps to validate:
Log on to you account at
•
password.
Confirm that the MiFi 2200 device is on your account with a Mobile
•
Broadband connection plan.
If you don't see your device listed, you will need to contact Sprint Customer
Service at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users)
to complete setting up the device on your account. Have the following available
before calling:
Your Sprint account information.
•
The ESN number of your device (displayed on the back of the device and
•
on the packaging).
B. The battery must be fully charged before using the MiFi 2200 for the first time.
This will take at a minimum 2.5 hours. After the initial use and set-up, you may
use with the battery alone or with the battery and the AC power.
C. Check to see if an update to the firmware is available. All Updates are provided
by Sprint with over the air as requested via the User Interface.
Perform a Firmware Update from the Web UI (http://192.168.1.1/): WWAN >
Configuration and Press "Update Firmware"
If no updates are available the User Interface will report "No updates
•
available".
It critical to allow the MiFi 2200 time to download and update the firmware,
•
turning off the device during this process may cause permanent damage to
the unit.
Follow the new device start up procedure or restore your backup file as noted
•
in item 3 above.
If your signal strength or battery level is too low the unit will not allow an
•
attempt to update firmware. Charging the device and utilizing the wall
charger is recommended.
D. Check to see if there is an update to the PRL. All Updates are provided by Sprint
with over the air as requested via the User Interface.
Perform a PRL Update:
•
WWAN > Configuration > PRL Update
o
The unit will disconnect from the 3G Network and download the current
o
PRL
The action will always load the current PRL posted on the Sprint network
o
regardless of PRL on the device. If you have the latest PRL it will be
refreshed with the server version.
TM
2200 by Novatel Wireless
Troubleshooting Guide
www.sprint.com
1
by entering your username and
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Related Manuals for Novatel Sprint MiFi 2200
Summary of Contents for Novatel Sprint MiFi 2200
- Page 1 Sprint Mobile Hotspot MiFi 2200 by Novatel Wireless Troubleshooting Guide If you are experiencing any issues with your MiFi 2200, please complete or validate the following before reviewing the rest of this guide: A. If you are sure this device has been set-up on your Sprint account, then you are ready to configure and activate your MiFi 2200.
- Page 2 The default SSID will contain the words “Sprint MiFi 2200” in the title and the last 3 characters are the last the digits of the units MAC address (printed on label under the battery) Please refer to your specific computer or Wi-Fi enabled device manufacturer documentation for specific details on how to connect to Wi-Fi, this procedure differs between manufacturers.
- Page 3 4. User just completed an firmware upgrade and does not see their SSID Firmware upgrades overwrite the Wi-Fi configuration information on the device with the device updated defaults. Connect to the MiFi 2200 • Please see steps listed in 1 on how to connect to the default SSID –...
- Page 4 An Amber blinking LED indicates a modem error This error may occur in challenging RF environments due to multiple Wi-Fi services being available or other network error. Follow the steps below to regain service: Power the unit off and on, Green or solid Amber LED (on charger) indicates the unit is normal.
- Page 5 Mozilla Firefox: Go to Tools > Options > Advanced – Network Tab and press the “Direct connection to the Internet” radio button if it is not already selected. Please refer to browser Help information for the latest information for these and other browsers as set up is subject to change at any time.
- Page 6 Temporary Hotspot – A configuration that can be set-up to share the MiFi • 2200 on a temporary basis with other clients. E.g., SSID: “Sprint MiFi 2200 A7F Temp” Please go to the online MiFi 2200 Browser Interface User Guide for more instructions.
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