Novatel MIFI Connection Manual
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Novatel MIFI Connection Manual

Xcom global
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  • Page 2 US carrier. Copyright © 2013 XCom Global, Inc. All rights reserved www.xcomglobal.com info@xcomglobal.com for General question For technical support call tech@xcomglobal.com for Technical Issue Toll free in the US +1 877-520-8242 5910 Pacific Center Blvd, Suite 320 San Diego, CA 92121 +1.858.222.8242 Toll-Free +1.877.520.8242...
  • Page 3 For Customers Using iPhone (iOS) Please Turn OFF iCloud If iCloud is turned on and connected to the internet, it will send and receive data automatically, which could result in exceeding the limits of a carrier’s FUP. (Refer to Pg.5 for FUP detail ) How To 1.

  • Page 4: Table Of Contents

    Index Components What the power button colors mean What the Wi-Fi lamp states mean Connecting to the MiFi When the Novatel Wireless screen shows up… 10,11 Trouble Shooting --Red Solid Light-- Trouble Shooting --Altering Blue and Green-- Trouble Shooting --Resetting/Reprogramming--...
  • Page 5 Frequently Asked Questions Before Departure What is Fair Use Policy (FUP)? XCom Global negotiates discounted wireless data rates with carriers worldwide and pass those savings on to you. While XCom Global does not regulate your data usage (you pay a at rate regardless of usage), our renters are subject to each carrier’s Fair Usage Policy (FUP). Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared by many users becomes overloaded or may already be overloaded.
  • Page 6 B: MiFi’s SSID does not appear - Make sure the MiFi is powered on, the Power light should be ashing, and the Wi-Fi indicator light should be solid blue. - The MiFi may be in sleep mode, Press the power button.

  • Page 7: Components

    Components Connect the AC charger here Unsupported function MicroUSB port Micro SD Card Slot WiFi LED Power button / LED Indicates Wi-Fi connection status Powers on and off the device. The LED provides connection and battery status...

  • Page 8: What The Power Button Colors Mean

    What the power button Flashing: Low battery colors mean Solid: Bad SIM contact. Please reinsert the SIM card Amber Flashing: Battery charging Amber Solid: Battery fully charged Green Flashing: A GPRS or EDGE(2G) network is available, but not connected Green Solid: Connected to GPRS or EDGE(2G) service Blue Flashing: A UMTS(3G) network is available, but not connected...

  • Page 9: Connecting To The Mifi

    1. Press the power button Your MiFi powers on and starts up. When the Power LED is ashing and the Wi-Fi LED is solid, the MiFi is ready for you to connect another device (such as your computer) to it.

  • Page 10: Connect To The Network

    Files Add to Favorites AT&T HSUPA Disconnected needs and extra step to Home connect to the network. Internet Connection Once you log into the MiFi, if you see the screen below, Received 0.00 KB IP Address 0.0.0.0 Transmitted 0.00 KB Subnet Mask 0.0.0.0...
  • Page 11 If the Novatel Wireless screen shows up… Click the button(on the left side), and give the system a moment to resolve a connection Connect microSD Files Add to Favorites AT&T HSUPA Disconnected Home Internet Connection Received 0.00 KB IP Address 0.0.0.0 microSD Files Add to Favorites...
  • Page 12 Trouble Shooting -Red Solid Light- If the Power button LED is a red solid light, the SIM card is not inserted properly, or the device has an error. To check the SIM card, remove it, wipe o the metal contacts with clean cloth, and reinstall it.

  • Page 13: Trouble Shooting

    Alternating Blue Green If the Power Button LED is ashing, alternating between blue and green, the MiFi is having trouble connecting to a network. Changing the “Network technology” from the con guration page could be the solution. 1. Select “Internet”, then “Settings” on the menu bar.
  • Page 14 Auto-connect enable Home Network GSM, EDGE(2G) networks. Event Log enable Change to “GPRS/EDGE only” When the Internet is disconnected redirect web browsers to the MiFi when you Change Network Selection are in rural area or in developing country and have a low signal...

  • Page 15: Trouble Shooting --Resetting/Reprogramming

    Trouble Shooting - Resetting/Reprogramming - This MiFi is precon gured. DO NOT PROCEED Stop unless you have completed the Connect Steps on the previous pages and still cannot connect to the Internet.
  • Page 16 Trouble Shooting - Resetting/Reprogramming - If you tried all the previous trouble shooting steps, and you are still having trouble, try “Resetting and Reprogramming” the MiFi. 1. Click “System” then “Status” 2. Scroll down to the bottom, click Reset to Factory Defaults...
  • Page 17 Trouble Shooting - Resetting/Reprogramming - 3. Soon after you hit the button, the reset will start. Solid Red, then alternate between Blue and Green) (The power LED will turn Wi-Fi LED is solid, nd a network name that starts with “MiFi_2372_(****)” 4.
  • Page 18 Trouble Shooting - Resetting/Reprogramming - 6. Click Edit Internet Profile 7. Enter the APN referencing the “APN Info” slip included in the on the right side of the page. pouch. Click Apply. 8. Edit “Username”, “Password” and “Authentication Type” where designated on the APN info slip. Click Apply again. Searching AT&T HSUPA Disconnected...
  • Page 19 Trouble Shooting - Resetting/Reprogramming - 9. Click on the upper right. Return to Pro le List 10. Click Apply again. Searching AT&T HSUPA Disconnected Home WiFi Internet Router System Internet Profiles Edit Internet Profile Edit Internet Profile 9. Click Profile 1 Return to Pro le List Profile Name Profile 1...
  • Page 20 Settings Never Corrected Time 00:00:00 Home Network Event Log enable Select Home and Roaming networks Connect When the Internet is disconnected redirect web browsers to the MiFi WiFi Network Selection Profile Network Technology Automatic Network name (SSID) MiFi_23 Security Clients...

  • Page 21: Trouble Shooting --Resetting/Reprogramming

    Trouble Shooting - Resetting/Reprogramming - 13. Select “Home” 14. Click the button, and give the system a moment to resolve a connection. Connect Home WiFi Internet Router System AT&T HSUPA Disconnected Home Internet Connection Received 0.00 KB IP Address 0.0.0.0 Transmitted 0.00 KB Subnet Mask...

  • Page 22: Security Settings After Reset (Optional)

    Security Settings after reset (Optional) If you want to set up a password after resetting/reprogramming the MiFi, follow the steps below: 1. Select “WiFi”, then “Pro les” from the home screen. 2. Select the drop down menu that says “Open”, and change it to “Secure”.

  • Page 23: Security Settings After Reset (Optional)

    Security Settings after reset (Optional) 3. Click “Apply”, then “OK” to the pop-up dialog box. You will be disconnected from the MiFi. 4. Use your device’s Wi-Fi connection manager to nd a Wi-Fi network named “MiFi_2372_####_Secured”, and connect to it. The new password is “12345” . If you need higher security, please contact our technical support.

  • Page 24: Mobilink Trouble-Shooting Instructions

    MOBILINK TROUBLE-SHOOTING INSTRUCTIONS MobiLink Software is a connection manager for the MiFi. It is design to help manually connect to the cellular (wireless) carrier. You must have administrator privileges to install drivers and software. 1. Connect the MiFi to a PC with a micro-USB cable.
  • Page 25 MOBILINK TROUBLE-SHOOTING INSTRUCTIONS Continue to next page...
  • Page 26 MOBILINK TROUBLE-SHOOTING INSTRUCTIONS Continue to next page...

  • Page 27: Mobilink Trouble-Shooting Instructions

    MOBILINK TROUBLE-SHOOTING INSTRUCTIONS Continue to next page...
  • Page 28 MOBILINK TROUBLE-SHOOTING INSTRUCTIONS 3. Once the MobiLink software has been installed, please select the MobiLink icon found on your desktop. 4. Click on the drop down arrow button located at the top left corner, and select Settings then click on Con gura- tion.
  • Page 29 MiFi Mobile Hotspot from the PC, and restart the MiFi. 9. You may check if the network has been changed using the Novatel Wireless Admin Page by connecting to the MiFi and opening a browser, and typing 192.168.1.1 into the address bar.

  • Page 30: Customer Support Contacts

    MON - FRI 7:00AM- 5:00PM PST Hours of Operation Voice mail is available and we will respond as soon as office hours resume Outside office hours Toll-Free +1-877-520-8242 (in the U.S.A only) +1-858-222-8242 +1-858-222-8243 tech@xcomglobal.com Email Copyright © 2013 XCom Global, Inc. All rights reserved...

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Mifi 2372

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