Kaiterra Sensedge Mini Troubleshooting Manual
Connectivity faqs
Hide thumbs
Also See for Sensedge Mini:
- Installation manual (26 pages) ,
- User manual (13 pages) ,
- Manual (13 pages)
Advertisement
Quick Links
Advertisement
Related Manuals for Kaiterra Sensedge Mini
Summary of Contents for Kaiterra Sensedge Mini
- Page 1 Kaiterra Sensedge Mini Connectivity FAQs & Troubleshooting Guide April 2023...
-
Page 2: Table Of Contents
2 Kaiterra Sensedge Mini Connectivity FAQs ………………………………………..…………………………………………………3 3 Connectivity Troubleshooting Steps ………………………………………………………………………………………………………5 3.1. Is the Sensedge Mini on the network? ………………………………………..………………………………………..6 3.2. Is the Sensedge Mini uploading data to the Kaiterra cloud?………………………………………..7 Kaiterra Sensedge Mini Connectivity FAQs & Troubleshooting Guide... -
Page 3: Overview
This document is intended for use by individuals who may be responsible from responding to IT issues and requests. This document answers common connectivity questions for the Sensedge Mini and provides guidance for connectivity troubleshooting. Kaiterra Sensedge Mini Connectivity FAQs & Troubleshooting Guide... -
Page 4: Kaiterra Sensedge Mini Connectivity Faqs
Kaiterra Sensedge Mini Connectivity FAQs What servers does the Sensedge Mini connect to? MQTT server: • mqtt.kaiterra.com port 8884 ◦ ◦ mqtt.kaiterra.cn port 8884* API server: • ◦ api.kaiterra.com port 443 ◦ api.kaiterra.cn port 443* Firmware download: • ◦ Firmware version >= 2.3.32 ◦... - Page 5 Internal PKI (Public Key Infrastructure) is NOT supported. Can the Sensedge Mini communicate via Wi-Fi to the cloud and Ethernet to BMS via BACnet? The Sensedge Mini can support connections to the cloud and BMS via BACnet simultaneously, but the connections have to be over the same physical layer - both over Wi- Fi or both over Ethernet.
-
Page 6: Connectivity Troubleshooting Steps
2. Check if the Sensedge Mini is uploading data to the Kaiterra cloud. 3.1 Is the Sensedge Mini on the network? There are a couple of ways to check to see if your Sensedge Mini is connected to the network: On the network itself, the device should be seen as connected and transmitting data to the Kaiterra cloud. - Page 7 If you have confirmed that the Sensedge Mini is on the network and is still having connection issues, move on to the second step to confirm if the Sensedge Mini is uploading data to the Kaiterra cloud.
-
Page 8: Is The Sensedge Mini Uploading Data To The Kaiterra Cloud
Wi-Fi (or Ethernet) network, but will be unable to communicate with our servers. If you have verified that the Sensedge Mini is properly connected to the network but is unable to communicate with the Kaiterra cloud (aka. The device appears offline on the Kaiterra Dashboard), please ensure that communication to our MQTT, API, firmware download, and NTP servers are open and available on the network.