SATO Argox CP-EX Series User Manual
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SATO Argox CP-EX Series User Manual

SATO Argox CP-EX Series User Manual

Compact printer series
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Compact Printer series
User's Manual
CP-EX Series / CX Series
Version: 1.5
Date: May 6, 2020
service@argox.com
Website: http://www.argox.com
1
Compact Printer Series - User's Manual

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Summary of Contents for SATO Argox CP-EX Series

  • Page 1 Compact Printer series User’s Manual CP-EX Series / CX Series Version: 1.5 Date: May 6, 2020 service@argox.com Website: http://www.argox.com Compact Printer Series - User’s Manual...
  • Page 2 CP-EX / CX Series User Manual Revision History Changes to the user manual are listed below: Version Date Description Page # (Y/M/D) 2018/12/27 Initial release 2019/5/8 Updated the figure of ribbon core 11, 15 16, 17 21, 24 2019/5/8 Added a note "optional" near to the size of 0.5 "(12.7mm) in the ribbon field is added with 2019/12/10...

  • Page 3: Table Of Contents

    CP-EX / CX Series User Manual Table of Contents Introduction ............... 1 Proprietary Statement ..........1 Product Improvements ..........1 FCC Compliance Statement ......... 1 Liability Disclaimer ............2 Getting Started ..............3 Unpacking Printer ............3 Package Contents ............ 4 Printer Overview ............
  • Page 4 CP-EX / CX Series User Manual Miscellaneous ............. 35 Recovery ..............36 4. Communications ............37 Interfaces and Requirements ........37 USB Interface Requirements ........37 Serial (RS-232) Interface Requirements ....38 Serial and Parallel Cabling Requirements ....38 Ethernet 10/100 Internal Printer Server Option ..38 Ethernet Status Indicators ........

  • Page 5: Introduction

    CP-EX / CX Series User Manual Introduction Proprietary Statement This manual contains proprietary information of Argox Information Co., Ltd. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Argox Information Co., Ltd.

  • Page 6: Liability Disclaimer

    CP-EX / CX Series User Manual Liability Disclaimer Argox Information Co., Ltd. takes steps to assure that the company’s published engineering specifications and manuals are correct; however, errors do occur. Argox Information Co., Ltd. reserves the right to correct any such errors and disclaims any resulting liability.

  • Page 7: Getting Started

    CP-EX / CX Series User Manual Getting Started Congratulations on choosing CP-EX / CX compact printer series, made by Argox Information Co., a leader in the worldwide barcode industry. CP / CX compact printer series are ideally designed to easily bring more efficiency for your business.

  • Page 8: Package Contents

    CP-EX / CX Series User Manual Package Contents Quick Installation Printer Guide Power Supply Power Cord USB cable Media Hanger & ields Media Sh Ribbon Core 1” ID Core for Ribbon Adaptors  Quick Installation Guide  Power Cord  Media Hanger &...

  • Page 9: Printer Overview

    CP-EX / CX Series User Manual Printer Overview Front View: Top Cover Power LED Ready LED Feed Button Compact Printer Series - User’s Manual...

  • Page 10: Rear View: Cp-2140Ex / Cp-3140Ex / Cx Series

    CP-EX / CX Series User Manual Rear View: CP-2140EX / CP-3140EX / CX series USB-Host Port Power Jack USB-Client Port LAN Port RS232 Serial Port Compact Printer Series - User’s Manual...

  • Page 11: Interior View I

    CP-EX / CX Series User Manual Interior View I Media Shields Ribbon Pick-up Holder Media Hanger Module Release Latch PUSH Compact Printer Series - User’s Manual...

  • Page 12: Interior View Ii

    CP-EX / CX Series User Manual Interior View II Top Cover Ribbon Supply Holder Media Shaft Print Head Transmissive Sensor Platen Roller Media Guides Reflective sensor Front Cover Head-Open Sensor Compact Printer Series - User’s Manual...

  • Page 13: Attaching Power

    CP-EX / CX Series User Manual Attaching Power 1. Make sure the printer’s power switch is in the off position (down). 2. Insert the AC power cord into the power supply. 3. Insert the power supply’s power connector into the printer’s power jack.

  • Page 14: Loading Media

    CP-EX / CX Series User Manual Loading Media Preparing Media The inside wound or outside wound media rolls can be loaded into the printer in the same way. In case media roll may become dirty or dusty during shipment, handling, or storage, firstly remove the outside length of media, which helps to avoid dragging adhesive or dirty media between the print head and platen roller.
  • Page 15 CP-EX / CX Series User Manual 2. Put the Media Hanger through media supply roll, and then centrally align with the two Media Shields to closely lean against the media supply roll. Media Hanger Media Shield 3. Locate the media supply roll into the Media Compartment of printer.
  • Page 16 CP-EX / CX Series User Manual 4. Push the Release Latch to open the printer module. PUSH Module Release Latch 5. Pull a short length of media until it reaches the Platen Roll of printer. Platen Roller Compact Printer Series - User’s Manual...
  • Page 17 CP-EX / CX Series User Manual 6. Press the lock of Media Guide at the right to adjust media guides’ positions. Make sure media stays under the Media Shaft and centrally under both of the Media Guides. Media Shaft Media Guides 7.
  • Page 18 CP-EX / CX Series User Manual 8. Press the FEED button to feed labels out of the printer. FEED Button 9. To tear media, pull the media edge against the Tear Bar as in the direction below: Tear Direction Compact Printer Series - User’s Manual...

  • Page 19: Media Sensor Type Setting

    CP-EX / CX Series User Manual Media Sensor Type Setting Multi-Column Label Setting by Software/ Driver To index labels with multiple columns, please select media types to Multi-Column Labels in the label editing software Bartender UL. Software setting steps: Argox Bartender UL / Seagull Driver –> Media Types –> Multi-Column Labels Sample of labels with multiple columns: Compact Printer Series - User’s Manual...

  • Page 20: Loading Ribbon

    CP-EX / CX Series User Manual Loading Ribbon The following steps only apply to thermal transfer printing mode only. Direct thermal does not need ribbon to be installed. Note: Media and ribbon types should be matched to provide with optimal print results. Always use ribbon that is wider than the media to protect the print head from wear.
  • Page 21 CP-EX / CX Series User Manual Ribbon Core Adaptor Compact Printer Series - User’s Manual...

  • Page 22: Placing Ribbon Rolls

    CP-EX / CX Series User Manual Placing Ribbon Rolls 1. Gently press the recesses on both sides of the top cover of the printer (1), and then lift up the top cover of the printer to open (2). Lift to open Press Press 2.
  • Page 23 CP-EX / CX Series User Manual Compact Printer Series - User’s Manual...
  • Page 24 CP-EX / CX Series User Manual 3. Lift up the printer module to check the Ribbon Supply Holder. Ribbon Supply Holder Compact Printer Series - User’s Manual...
  • Page 25 CP-EX / CX Series User Manual 4. Install one ribbon roll and rotate it until the notches align and lock into the left side of Ribbon Supply hub, and then into the right. Ribbon Supply Holder Note: The Ribbon Supply Holder accepts the coated side of ribbon to be wound ink-side IN or wound ink-side OUT.
  • Page 26 CP-EX / CX Series User Manual Compact Printer Series - User’s Manual...
  • Page 27 CP-EX / CX Series User Manual 6. lock into the left side of Ribbon Pick-up hub, and then the right. Ribbon Pick-up Holder Note: The Ribbon Pick-up Holder accepts the coated side of ribbon to be wound ink-side OUT only. Compact Printer Series - User’s Manual...
  • Page 28 CP-EX / CX Series User Manual 7. Close the printer module and then press firmly at the both sides to properly latch it until you hear a click. 8. Rotate Thumb Wheel of Ribbon Pick-up Holder to remove slack and ribbon wrinkle, and to align the ribbon on the spindles. Compact Printer Series - User’s Manual...
  • Page 29 CP-EX / CX Series User Manual Thumb Wheel Compact Printer Series - User’s Manual...

  • Page 30: Printer Operation

    CP-EX / CX Series User Manual 3. Printer Operation Printing Media Calibration & Configuration Before connecting the printer to your computer, to make sure that the printer works properly, conduct media calibration and print a self-test/ configuration label. Steps to Start Media Calibration & Configuration 1.

  • Page 31: Sample Of Printer Configuration Label

    CP-EX / CX Series User Manual Sample of Printer Configuration Label Model & F/W version Memory Sensor type Label length Printing speed Printing type Printing length meter Serial port Code page Media type Backfeed setting Cutter setting Compact Printer Series - User’s Manual...

  • Page 32: Resetting Printer To Factory Defaults

    CP-EX / CX Series User Manual Resetting Printer to Factory Defaults Follow the steps below to reset printer to default settings: 1. Turn on the printer and wait till both "Ready" indicator and "Power" indicator stay solid green. 2. Press the "FEED" button for 4 seconds, and the "Ready" indicator and "Power"...

  • Page 33: Printer Controls And Indicators

    CP-EX / CX Series User Manual Printer Controls and Indicators Power Switch Power LED Ready LED Feed Button Compact Printer Series - User’s Manual...
  • Page 34 CP-EX / CX Series User Manual The following table explains printer controls and indicators’ functions to help understanding LED indications and printer status: Control / Function Indicator On: turns on normal operation (at “I”  position) Power Off: turns off power ( at “O” position) Switch ...
  • Page 35 CP-EX / CX Series User Manual “Media Gap Not Found” or “Ribbon Out” has been detected.  It will blink as soon as the printer module is opened. Note: When the print head is over-heated, printer’s thermal protection function will be activated and make READY LED blink to indicate printer is in PAUSE status to wait till print head has been cooled down.

  • Page 36: Troubleshooting By Led Indicators Diagnosis

    CP-EX / CX Series User Manual Troubleshooting by LED Indicators Diagnosis Normally, when the printer is in not working properly, the "Power" LED blinks continuously, and printing and communication between the host and printer stops. Refer to LED indications listed below to understand possible solutions to resolve the problems printer run into.
  • Page 37 CP-EX / CX Series User Manual LED Indicators: Power and Ready LEDs blink alternately Power LED Ready LED Possible Problems Solutions Remarks Set “Direct Thermal” Ribbon out Install a new ribbon roll printing by driver or commands if no ribbon is required.
  • Page 38 CP-EX / CX Series User Manual LED Indicators: Only the Ready LED blinks Power LED Ready LED Possible Problems Solutions Print head needs to Printing will stop until the print head cool down cools to normal printing temperature. Once it completes, the printer will automatically resume the printing tasks sent previously.

  • Page 39: Miscellaneous

    CP-EX / CX Series User Manual Miscellaneous If the host shows "Printer Time out": 1. Check if the communication cable (serial) is connected securely to your serial port on the PC and to the connector on the printer at the other end. 2.

  • Page 40: Recovery

    CP-EX / CX Series User Manual Clean the print head. If the problem persists, replace the print head. Poor printout quality:  The ribbon may not be qualified.  The media may not be qualified.  Adjust the Darkness (heat temperature). ...

  • Page 41: Communications

    CP-EX / CX Series User Manual 4. Communications Interfaces and Requirements Argox CP / CX printer series come with a 9-pin Electronics Industries Association (EIA) RS-232 serial data interface, USB (Host/Device) interface, and Ethernet. A variety of interface options are suitable for versatile applications: CP-2140EX / CX-2140: USB (Host/Device), Ethernet, and Serial interfaces Note:...

  • Page 42: Serial (Rs-232) Interface Requirements

    CP-EX / CX Series User Manual Serial (RS-232) Interface Requirements The required cable must have a 9-pin "D" type male connector on one end, which is plugged into the mating serial port located on the back of the printer. The other end of the signal interface cable connects to a serial port on the host computer.

  • Page 43: Ethernet Status Indicators

    CP-EX / CX Series User Manual Ethernet Status Indicators LED Status Description Both Off No Ethernet link detected. The printer waits for printer ready. Blinking It will take about 20 seconds to be ready. On: 100 Mbps link Speed LED Green Off: 10 Mbps link On: link up...

  • Page 44: Communicating With The Printer

    CP-EX / CX Series User Manual Communicating with the Printer The bundled printer driver can be applied to all applications under Windows Vista/ Windows 7/ Windows 8/ Windows 10, supporting 32-bit/ 64-bit operation systems. With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word, etc., to print to this printer.
  • Page 45 CP-EX / CX Series User Manual 2. Turn on the printer. If the printer supports Plug-and-Play, and you have successfully connected it using a USB cable, then the Windows Add Hardware Wizard will automatically detect the printer and display a dialog that allows you to install a driver.
  • Page 46 CP-EX / CX Series User Manual 4. Assign the directory to keep Seagull driver, (for example, C:\Seagull) and click "Next". 5. Click "Finish". Compact Printer Series - User’s Manual...
  • Page 47 CP-EX / CX Series User Manual 6. Select Install printer drivers and Click "Next". 7. On the Seagull Driver Wizard prompt, select the first radio button to “Install a driver for a Plug and Play printer”. Then click “Next”. Compact Printer Series - User’s Manual...
  • Page 48 CP-EX / CX Series User Manual 8. Enter Printer name (i.e. Argox CP-2140EX PPLB) and select "do not share this printer”, and click "Next". 9. Check all the data on the showing screen, if it is correct, click "Finish". Compact Printer Series - User’s Manual...
  • Page 49 CP-EX / CX Series User Manual 10. After copying of the related files to your system is finished, click "Finish". 11. After driver installation is complete, click "Close". The driver is now be installed. Compact Printer Series - User’s Manual...

  • Page 50: Installing A Printer Driver (For Other Interfaces Except Usb)

    CP-EX / CX Series User Manual Installing a Printer Driver (for other interfaces except USB) 1. Turn off the printer. Plug the power cable into the power socket on the wall, and then connect the other end of the cable to printer's power socket. Connect the Parallel cable, Serial cable, or Ethernet cable to the proper port on the printer and on your computer.
  • Page 51 CP-EX / CX Series User Manual 3. Assign the directory to keep Seagull driver, (for example, C:\Seagull) and click "Next". 4. Click "Finish". Compact Printer Series - User’s Manual...
  • Page 52 CP-EX / CX Series User Manual 5. Select Install printer drivers and Click "Next". 6. Make sure that the printer connects to your PC, select “Other” and click “Next”. Compact Printer Series - User’s Manual...
  • Page 53 CP-EX / CX Series User Manual 7. Select model and emulation - the following examples are based on model CP-2140EX PPLB. 8. Select the port of the printer and click "Next". Compact Printer Series - User’s Manual...
  • Page 54 CP-EX / CX Series User Manual 9. Enter Printer name (i.e. Argox CP-2140EX PPLB) and select "do not share this printer”, and click "Next". Argox CP-2140 PPLB 10. Check all the data on the showing screen, if it is correct, click "Finish".
  • Page 55 CP-EX / CX Series User Manual 11. After copying of the related files to your system is finished, click "Finish". 12. After driver installation is complete, click "Close". The driver is now installed. Compact Printer Series - User’s Manual...

  • Page 56: Caring For Your Printer

    CP-EX / CX Series User Manual Caring for Your Printer Print Head Maintenance Guide To keep the Print Head remain in the best conditions and efficiency and to extend duration for use, regular cleaning action is needed: Note: Always switch off printer power before cleaning. In case of long-time printing, surface of print head may be very hot.

  • Page 57: Cleaning Direction

    CP-EX / CX Series User Manual Cleaning Direction When cleaning the print head, always wipe in One-Way Direction - from Left to Right only, or, from Right to Left only, to clean “Heating Line” of print head gently without excessive stress. Do not wipe back and forth, to avoid dust or dirt on cleaning cotton would be attached onto print head again.

  • Page 58: Product Specification

    CP-EX / CX Series User Manual Product Specification General Specification CP-2140EX/ CX-2140 CP-3140EX / CX-3140 Printing Method Direct Thermal / Thermal Transfer Printing 203 dpi(8 dots/mm) 300 dpi(12 dots/mm) Resolution Printing Speed 2~6 ips 2~4 ips Max 100”(2540mm) Printing Length Max 50”(1270mm) Printing Width Max 4.25”(108mm)
  • Page 59 CP-EX / CX Series User Manual CP-2140EX/ CX-2140 CP-3140EX / CX-3140 Communication USB (Host/Client), LAN (10/100Mbps), Serial Interface (RS-232)(transmission rate: up to 115200 bps) Emulation PPLA, PPLB, PPLZ (Option) Argox Seaguall Driver (Windows Vista/Win7/Win8/Win10) / Argox Linux Printer Driver tools Driver / Argox macOS Printer Driver / Argox RPi Printer Driver BarTender®...

  • Page 60: Fonts, Barcodes, And Graphics Specification

    CP-EX / CX Series User Manual Fonts, Barcodes, and Graphics Specification The specifications of fonts, bar codes and graphics depends on the printer emulation. The emulations PPLA, PPLB, and PPLZ are printer-programming languages, through which the host can communicate with your printer. Printer Programming Language PPLA Programming PPLA...

  • Page 61: Printer Programming Language Pplb

    CP-EX / CX Series User Manual Printer Programming Language PPLB Programming PPLB Language Internal fonts 5 fonts with different point size 8 bits code page : 437, 850, 852, 860, 863, 865, 857, 861, 862, 855, 866, 737, 851, 869, 1252, 1250, 1251, 1253, 1254, 1255 Symbol sets 7 bits code page:...

  • Page 62: Printer Programming Language Pplz

    CP-EX / CX Series User Manual Printer Programming Language PPLZ Programming PPLZ Language 8 (A~H) fonts with different point size. 8 AGFA fonts: Internal fonts 7 (P~V) fonts with fixed different point size (not scalable). 1 (0) font with scaling point size. USA1, USA2, UK, HOLLAND, Symbol sets DENMARK/NORWAY, SWEDEN/FINLAND,...

  • Page 63: Interface Specification

    CP-EX / CX Series User Manual Interface Specification This section presents the interface specifications of I/O ports for the printer. These include pin assignments, protocols and detailed information about how to properly interface your printer with your host or terminal. USB Interface Connector Terminal Pin Assignment Signal...

  • Page 64: Ethernet Interface

    CP-EX / CX Series User Manual Ethernet Interface The following port complies with Ethernet communication. Signal Transmit+ Transmit- Receive+ Reserved Reserved Receive- Reserved Reserved Compact Printer Series - User’s Manual...

  • Page 65: Serial Interface

    CP-EX / CX Series User Manual Serial Interface The RS232 connector on the printer side is a female, DB-9. Signal Description No function Shorted to Pins 4 and 6 TxData RxData No function Shorted to Pins 1 and 6 Signal Ground No function Shorted to Pins 1 and 4 N.C.
  • Page 66 CP-EX / CX Series User Manual Connection with Host Host 25S Printer 9P Host 9S Printer 9P (PC or compatible) (PC or compatible) …… 1 DSR …… 1 DSR DTR 20 DTR 4 …… 6 DTR …… 6 DTR DSR 6 DSR 6 ……...
  • Page 67 CP-EX / CX Series User Manual The simplest way to connect to other hosts (not PC compatible) or terminals is: Printer Terminal/Host Pin 2- TxData ……… RxData Pin 3- RxData ……… TxData Pin 5- Ground ……… Ground In general, as long as the data quantity is not too large and you use Xon/Xoff as flow control, it will be problem free.

  • Page 68: Dimensions

    CP-EX / CX Series User Manual Dimensions 278.4mm 225.9mm Compact Printer Series - User’s Manual...

This manual is also suitable for:

Argox cx seriesArgox cp-2140exArgox cp-3140exArgox cx-2140Argox cx-3140

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