Panasonic KX-THA11 Operating Instructions Manual page 51

Caller ID
Problem
The handset does not
display the caller's name
and/or phone number.
The handset does not
announce the displayed
caller names.
The caller list/incoming
phone numbers are not
edited automatically.
I cannot dial the phone
number edited in the
caller list.
The 2nd caller's
information is not
displayed during an
outside call.
Answering system
Problem
I cannot operate the
answering system.
The message indicator
on the handset flashes.
For assistance, please visit http://www.panasonic.com/phonehelp
Cause & solution
L You have not subscribed to Caller ID service. Contact
your telephone company to subscribe.
L The name display service may not be available in some
areas. Contact your telephone company for details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L The caller requested not to send caller information
(page 24).
L If a call is being transferred to you, the caller information
is not displayed.
L The handset's ringer volume is turned off. Adjust it
(page 31).
L The Talking Caller ID feature is turned off. Turn it on
(page 34).
L The Caller ID number auto edit feature is turned off.
Turn it on and try again (page 35).
L You need to call back the edited number to activate
Caller ID number auto edit.
L The phone number you dialed might have an incorrect
edited pattern (for example, the long distance "1" or the
area code is missing). Edit the phone number with
another pattern (page 26).
L In order to use Caller ID, Call Waiting, or Call Waiting
Caller ID (CWID), you must first contact your telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your
telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
Cause & solution
L Someone is operating the answering system.
L If other users are talking on a conference call, you
cannot operate the answering system. Try again later.
L New messages have been recorded. Listen to the new
messages (page 37).
Useful Information
51