Table of Contents

Advertisement

Quick Links

SERVICE
Mono Laser MFP
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser MFP
ProXpress M456x series
SL-M4560FX, SL-M4562FX
(Ver 1.00)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Contents

Advertisement

Table of Contents
loading

Summary of Contents for Samsung ProXpress M456x Series

  • Page 1 Mono Laser MFP ProXpress M456x series SL-M4560FX, SL-M4562FX (Ver 1.00) SERVICE MANUAL Mono Laser MFP Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.
  • Page 2: Table Of Contents

    Imaging Unit ......................2 − 27 2.5.3.1. Development ....................2 − 28 2.6. Fuser unit ..........................2 − 29 2.6.1. Fuser unit overview ..................... 2 − 29 2.6.2. Fuser unit drive ......................2 − 30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 3 Pick-Up_Forward roller ....................3 − 5 3.2.4. SCF Separation Roller ....................3 − 6 3.2.5. SCF Pick-up Roller and Forward Roller................3 − 7 3.3. Replacing the main SVC part .......................3 − 8 3.3.1. Rear Cover........................3 − 8 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 4 4.5.2. Service Mode Menu Tree ..................... 4 − 18 4.5.3. Information ........................ 4 − 22 4.5.3.1. General ....................... 4 − 22 4.5.3.2. Supply Status ....................4 − 22 4.5.3.3. Software Version................... 4 − 22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 5 U2-xxxx type (LSU) error code ..................4 − 114 4.6.9. U3-xxxx type(DSDF) error code .................. 4 − 115 4.7. Image quality problem ......................4 − 117 4.8. DSDF skew adjustment for M4560FX ..................4 − 131 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 6 Tool for Troubleshooting ......................6 − 1 6.2. Glossary...........................6 − 2 6.3. The Sample Pattern for the Test ....................6 − 8 6.4. Model Name and Code .......................6 − 9 6.5. Document Revision List......................6 − 10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 7: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
  • Page 8: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 9 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.
  • Page 10: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.
  • Page 11: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 12: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 13: Caution For Data Loss

    1. Precautions 1.4. Caution for Data Loss To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 14: Product Specifications And Description

    Quad core CPU 1.5 GHz • Memory • 7 inch IR Touch Screen Panel • 320 GB HDD • • ADF Unit SL-M4560FX : A4 DSDF • • SL-M4562FX : Legal DSDF [ SL-M4560FX ] [ SL-M4562FX ] Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 15: Specifications

    Max. Sleep Delay Time 60 min Europe : AC 220~240V / 50Hz / 5A Power Input Voltage USA : AC 100~127V / 60Hz / 10A Requirement Korea : AC 220~240V / 50/60Hz / 5A Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 16 Max Monthly Duty 200,000 Images Cycle Operating 10 to 32 °C (50 to 90 °F) Temperature Storage -20 to 40 °C (-4 to 104 °F) Operating 20 to 80% RH Humidity Storage 10 to 90% RH Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 17: Print Specifications

    Duplex Print Built-in Direct Print Ltr : 208 x 270 mm (8.18" x 10.6") Max. Print Area • A4 : 201 x 289 mm (7.91" x 11.37") • Print Features Direct Print / Secure Print Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 18: Scan Specification

    Scan Size M4560FX : Max. 216 mm x 297 mm (8.5" x 11.7") Platen • M4562FX : Max. 216 mm x 356 mm (8.5" x 14") • Scan Original Types Text / Text,Photo / Photo Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 19: Copy Specification

    Overlay / Erase Edge / Image Shift / Covers / Background Adjustment / Mirror Image / Negative Image / Build Job / Proof Copy / ID Copy / Save to Box / Copy to Edge Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 20: Fax Specification

    2000 locations TAD I/F Tone/Pulse Pause Auto Redial Last Number Fax Features Redial Distinctive Ring Caller ID External Phone Interface Fax Forward to E-Mail Fax to PC Broadcasting 545 Locations Delayed Fax Color Fax Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 21: Paper Handling Specification

    Bond Paper (105 - 120 g/m²) • Cardstock (106 - 163 g/m²) • • Thicker Paper (164 - 220 g/m²) Sensing • Paper Empty Detect: Yes Paper Type Detect: No • Paper Size Detect: No • Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 22 Margin(T/B/L/R) T/B/L/R : 1 mm Support Built-in Media sizes A4, Letter, Legal, Oficio, Folio Duplex Printing Media types Plain, Thin, Thick, Recycled, Pre-Printed, Punched, Letterhead, Bond Media weight 16~32 lb (60 ~ 120 g/m²) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 23: Software And Solution Specification

    AIO(Automatic Image Overwrite), MIO (Manual Image Overwrite), SIO (Standard) (Scheduled Image Overwrite) HDD Overwrite (Max. Overwrites) Security Secure Print Encrypted Secure Print Encrypted PDF Mode (Encrypted Scanning) IP Sec Smart Card Authentication Others Watermark Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-10...
  • Page 24: Supplies

    Imaging Unit yield : Based on simplex 3 average letter/A4-size pages per print job and 5% coverage. Actual Yield may vary based on other factors such as device speed, media type, media size, toner coverage, tray source, average print job complexity, ratio of simplex / duplex printing and operating environment. 2-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 25: Maintenance Parts

    100,000 pages For SL-M4562FX (A/S ASSY-PICK UP HOUSING) DSDF separation roller JC82-00380A 100,000 pages For SL-M4562FX (A/S ASSY-SEPARATE ROLLER) NOTE Depending on the print patterns and job mode used, the lifespan may differ. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-12...
  • Page 26 Weight 9.8 kg (21.6 lb) Model Name SL-DSK003S Dimension (W x D x 480 x 553 x 120 mm Stand Weight 13.3 kg (29.3 lb) Wireless LAN Model Name SL-NWE001X (Wireless + NFC) 2-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 27: System Configuration

    Dual Scan Document Feeder (DSDF) Control board cover Scanner glass Front cover Toner cartridge Optional tray Imaging unit Stand Paper width guides on a multi-purpose tray Paper level indicator Multi-purpose support tray Tray handle Tray 1 Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-14...
  • Page 28 2. Product Specifications and Description 2) Rear View Wireless/NFC kit port cover EDI port for card reader Rear cover handle Network port Rear cover Telephone line socket (LINE) Power receptacle Extension telephone socket ( Power-switch USB port 2-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 29 2. Product Specifications and Description 3) System Layout Exit MP tray Imaging Unit Fuser Unit Toner Cartridge Tray1 Optional Tray Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-16...
  • Page 30 2. Product Specifications and Description Paper Path 2-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 31: Feeding System

    The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It mainly consists of the cassette, pick up roller, feed roller, registration roller, transfer roller unit, exit unit, and drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-18...
  • Page 32 Duplex drive roller MP Tray pick up / reverse / forward rollers Duplex sensor Tray 1 feed roller Main bin full sensor Tray 2 feed roller Stand Tray 3 feed roller Tray 4 feed roller 2-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 33 This roller transports the paper sent from the forward/reverse roller to the registration roller. • Registration roller This roller aligns the leading edge of the paper and transports the paper to the transfer roller Assy. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-20...
  • Page 34: Cassette

    Auto detect: A5, Executive, B5, A4, Letter, Folio, Legal (7 Types) Special Paper : Envelop, Label, Cardstock 5) Weight : plain paper 60 ~ 163 g/m² 6) Plate knock up lift type : Lift Motor + Up Limit Sensor 2-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 35: Pick-Up Unit

    The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path, and the paper is moved as far as the registration roller by the work of the vertical path roller. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-22...
  • Page 36: Registration Unit

    The registration (Regi.) roller is driven by the Main Drive Motor. The registration clutch is located between the registration roller and the main motor, and controls the leadedge paper timing with that of the leadedge toned image on the OPC Drum. 2-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 37: Mpf(Multi-Purpose Feeder) Unit

    The MPF Unit allows feeding of specialty media stock, envelopes, and custom size paper. ■ Specification 1) Tray capacity : 100 sheets ( 75g/m² standard paper) 2) Media Size : Max 8.5”×14” (215.9×355.67) / Min 3”×5” (76.2x127) 3) Media weight : Plain paper 60 ~ 220g/m² Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-24...
  • Page 38: Image Creation

    5) Cleaning for OPC drum : The cleaning brush and blade remove remaining toner on the OPC drum surface after image transfer to the paper. 6) Quenching for OPC drum : Quenching is done by illuminating the whole area of the OPC drum with the laser at the end of every job. 2-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 39: Toner Cartridge

    The toner cartridge supplies toner. The photo sensor in the toner cartridge detects the toner level. If it is defective, a serious image defect can happen. The CRUM chip stores the toner cartridge information. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-26...
  • Page 40: Imaging Unit

    After the image is moved to transfer roller, the remaining toner on the OPC drum is removed by the cleaning blade. The imaging unit has a CRUM that stores the series number and maintenance count information. 2-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 41: Development

    OPC Drum only in areas the corresponds to the image area. The diameter of the deve roller is 20 mm. The upper auger function to supply the toner to the both sides regularly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-28...
  • Page 42: Fuser Unit

    Thermostats cut off the power supply to the halogen lamp by opening the circuit when the fuser belt becomes abnormally hot as a result of problems such as NC sensor malfunction. These thermostats are used to prevent abnormal operation. 2-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 43: Fuser Unit Drive

    2. Product Specifications and Description 2.6.2. Fuser unit drive The Drive Motor [A] drives the Pressure roller [B] through the gear train. The fuser belt [C] is driven by contact with the pressure roller. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-30...
  • Page 44: Fuser Unit Temperature Control

    Two thermostats for the fuser belt are on the neutral side of the AC line of the fusing lamp. • If either one of the thermostats detect temperatures that become higher than 190°C, it opens and cuts power to both fusing lamp. 2-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 45: Laser Scanning Unit (Lsu)

    The LSU is the optical precision device. Please handle it carefully and do not remove the cover. LD PBA P/Mirror Motor F- Lens Reflect Mirror Cover glass C-DOE Lens • Information Part Code : JC97-03877A [LSU] Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-32...
  • Page 46: Laser Scanning Optical Path

    LD Unit • Driving IC for Dual LD • P/Motor speed 32,055 rpm Process Speed 271.40 mm/sec LD Harness : 14 Pin FFC H/W interface • P/Motor Harness : 5 Pin FFC • 2-33 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 47: Drive System

    2. Product Specifications and Description 2.8. Drive System 2.8.1. Drive Motors The following diagram displays the locations of the printer drive motors. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-34...
  • Page 48 Regi. shaft driving DRIVE EXIT PM-STEP Exit roller driving E-clutch Fuser pressure control E-clutch MP pick-up shaft driving DRIVE FEED DC motor Cassette elevating driving DUPLEX E-clutch Duplex driving PICK UP E-clutch PICK-UP 2-35 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 49: Main Drive Unit

    2. Product Specifications and Description 2.8.2. Main Drive Unit Front View Rear View • Information Part Code : JC93-00923A [DRIVE MAIN] Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-36...
  • Page 50: Exit Drive Unit

    Step motor → Gear → Gear → Exit Roller 3 driving • • Step motor → Gear → Gear → Exit Roller 2 driving • Step motor → Gear → E-Clutch → Gear → Gear → Fuser pressure driving 2-37 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 51: Tray Lifting Drive Unit

    2.8.4. Tray Lifting Drive Unit • Information Part Code : JC93-00350A [DRIVE-FEED] Tray lifting : DC motor Power Train • DC motor → Gear → Gear → Gear → Gear → Tray lifting • Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-38...
  • Page 52: Scanner System

    The following shows the construction and purpose of the scanning system : 1) Guide Document The guide document aligns the original when scanning or copying from DSDF unit. This supports LGL, LTR, A4, A5, A6 size papers. 2-39 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 53 This machine uses the reverse roller system for the paper separation of the document feeder. The features of this system are the high yield, high reliability, lower noise in comparison to the pad system. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-40...
  • Page 54 Lens Array, the CIS sensor detects this and it is converted to color or mono electrical signal. The converted signal is used to scan image or print through image process. 2-41 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 55 5) Scan Drive Unit The scan drive unit consists of a step motor, retardation gear, and gear-belt. The CIS unit is moved by the gear-belt. The document image is scanned by the CIS movement. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-42...
  • Page 56: Hardware Configuration

    The video controller receives print data from the host through network or USB Port. It takes this information and generates printable video bitmap data. The main board is adopted 1.5GHz Quad Core CPU that is integrated with engine and video controller. It has 3GB DDR3 memory. 2-43 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 57 2. Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-44...
  • Page 58: Main Board

    PW M _TH V_C V / S D I O B oot D evi ce PW M _D R_BLAD E PW M _D EV_D C FU S E R PW M _M H V 2 Lam p 2-45 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 59 DCIS ADF Legal FDB / Humidity / Feed / Regi. Sensor NETWORK Temperature Sensor DSDF MCB DEBUG • Information Part Code ▪ M4560(A4) : JC92-02985A ▪ M4562(LGL) : JC92-02985B Part Name : PBA-MAIN Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-46...
  • Page 60: Msok

    • Information Part Code : JC92-02569A PBA name : PBA-LIU • Connection Fax Joint Interface Connector Tel Line Interface Connector External Phone Interface Connector 2-47 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 61: Ope

    The OPE Unit is an IR TSP type consisting of infrared red LED, light guide, and 7 inch LCD touch panel. The IR type is used to interface with users through the touch screen. [OPE controller diagram] Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-48...
  • Page 62 [OPE MAIN PBA] • Information Part Code : JC92-02955A Part Name : PBA-OPE • Connection Function Connection 7” LCD Interface Connect to 7” LCD Main Interface Connect to Main PBA (Thru OPE Sub PBA) 2-49 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 63: Usb Host Pba

    Part Code : JC92–02048A Part Name : PBA-USB HOST • Connection for Direct USB Main Board Interface Connector External USB connection • Connection for Option Main Board Interface Connector Option Connection (NFC & Wireless) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-50...
  • Page 64: Smps Board

    DC 24V : 144W FDB : 1300W • Information 110V 220V Part Code JC44-00222F JC44-00223G Part Name PSPN2-TYPE3R-V1 A PSPN2-TYPE3R-V2 A • Connection Input_AC OUTPUT_DC(to Main PBA) SMPS Control Signal (from main board) 2-51 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 65 DC Output Connector (CON3) Description PIN NAME PIN ASSIGN Power +5V1 5V Ground Power +24V1 24V Ground Power +24V2 24V Ground Power +24V3 Signal Connector (CON4) Description PIN NAME PIN ASSIGN Ground SMPS Control 24V_ON_OFF Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-52...
  • Page 66: Fuser Drive Board (Fdb)

    OUTPUT_AC( to AC Lamp1,2) • Input / Output connector AC Input Connector (CON2) Description PIN NAME PIN ASSIGN AC Input AC_L AC Input AC_N AC Output Connector (CON3) Description PIN NAME PIN ASSIGN AC Output AC_L 2-53 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 67 PIN ASSIGN LAMP1 AC OUTPUT LAMP2 (to Lamp) COMMON Signal Connector (CON1) Description PIN NAME PIN ASSIGN Power 24VS1 Lamp1 Control Signal LAMP1 Lamp2 Control Signal LAMP2 Phase_Control ZC(NC) Signal FDB ON_OFF RELAY Ground Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-54...
  • Page 68: Hvps Board

    Part Code : JC44–00239A Part Name : HVPS • Connection DR.BLADE SUPPLY DEVE LSU Fan HVPS Input Rear fan / Rear cover open sensor / Bin-Full sensor Exit sensor / Fuser release sensor 2-55 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 69: Scf Board

    • Information Part Code : JC92-02754A PBA Name : PBA-SCF • Connection BLDC motor Main solenoid Paper size sensor IF lower IF upper Regi solenoid Paper empty sensor Elevator motor Paper low sensor Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-56...
  • Page 70: Eraser Pba

    This board cuts off and supply DC power when the front cover is opened or closed. It has the 24V power interlock function for safety. • Information • Part Code : JC92-02371A Part Name : PBA-COVER OPEN SENSOR • Connection • 3.4.5 24VS1 6.7.8 24V1 2-57 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 71: Deve_Toner Crum Joint Pba

    It checks the toner supply level through the optical path and send the information to the main board. When the toner level is low, the main board controls the toner supply motor for toner supplement. • Information • Part Code : JC92-02752A Part Name : PBA-TONER REMAIN SENSOR • Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-58...
  • Page 72: Joint Pba

    Pickup & Dulpex Clutch IF Regi Clutch IF Main IF FFC Cable • Information Part Code : JC92–02374A Part Name : PBA-JOINT 2.10.15. CRUM PBA The CRUM PBA includes CRU memory for toner cartridge life cycle counting. 2-59 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 73: Sensor Location

    PHOTO INTERRUPTER (Envelope 0604-001325 Pressure control for envelope sensor) PHOTO INTERRUPTER (Bin Full 0604-001325 Bin-Full detection sensor) SENSOR-PAPER SIZE JC34-00001A Paper size detection SWITCH-LIMIT UPPER JC39-01443A CONNECTOR-REAR COVER JC39-01431A PBA-DEVE CRUM JC92-02163A PBA-DEVE CRUM JC92-02163A Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-60...
  • Page 74 2. Product Specifications and Description Description Controller Function CONNECTOR-SCF JC39-01441A SENSOR-INNER TEMPERATURE 1404-001417 2-61 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 75: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
  • Page 76: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 77: Replacing The Maintenance Part

    3. While opening the rear cover at a 45° angle, lift up the right side of the rear cover, Then take off the rear cover. CAUTION The fuser area is hot. Take care when removing paper from the machine. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 78: Transfer Roller

    2. Open the front cover. Remove the toner cartridge and imaging unit. 4. Insert the toner cartridge and imaging unit. 5. Close the front cover. 6. Turn the machine on. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 79: Pick-Up_Forward Roller

    3.2.3. Pick-Up_Forward roller 1. Remove the cassette. 2. Lift small tap, then remove the pick up / forward roller. NOTE When replacing these rollers, it is recommended that you replace all rollers at the same time. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 80: Scf Separation Roller

    3. Disassembly and Reassembly 3.2.4. SCF Separation Roller 1. Remove the SCF cassette. 3. Lift small tap, then remove the separation roller. 2. Open the separation roller cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 81: Scf Pick-Up Roller And Forward Roller

    3. Disassembly and Reassembly 3.2.5. SCF Pick-up Roller and Forward Roller 1. Remove the cassette. 2. Lift small tap, then remove the pick up and forward roller. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 82: Replacing The Main Svc Part

    3.3. Replacing the main SVC part 3.3.1. Rear Cover 1. Open the rear cover. 2. While opening the rear cover at a 45° angle, lift up the right side of the rear cover, Then take off the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 83: Front Cover

    2. Release the linker from the right of the MP tray. 5. Release the linker from the right of the front cover. Then remove the front cover. 3. Remove the MP tray by releasing the hook of the COVER-MP. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 84: Right_Left Cover

    3. Pull and release the Rear-dummy cover. 7. Remove 2 screws from the front. 4. Remove 3 screws from the rear. 8. Remove 2 screws from the rear. 5. Remove 2 screws from the front. 3-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 85 3. Disassembly and Reassembly 9. Release the left cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-11...
  • Page 86: Dsdf Unit

    NOTE Shading Test for DSDF Unit must be carried out, after 3. Remove 1 screw for ground wire. replacing the DSDS unit or DSDF CIS. (Refer to 4.5.5.3) 3-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 87: Ope Unit

    2. Remove 1 screw-hole cap and 1 screw. 5. Remove 2 screws and unplug the harness. 3. Remove 1 screw-hole cap and 1 screw. 6. Push the OPE Unit to the left and release it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-13...
  • Page 88: Platen Unit

    1. Remove the right cover. (Refer to 3.3.3.) 4. Remove 2 screws from the rear. 2. Unplug the platen cable on the main board. 5. Lift up and release the platen unit. 3. Remove 4 screw-caps. Then remove 4 screws. 3-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 89: Middle Cover

    2. Remove 4 screws securing the Cover-Middle Upper R. 6. Remove the harness guide after removing 2 screws. 3. Lift up and release the Cover-Middle Upper R. 7. Release the OPE cables. 4. Remove 3 screws securing the Cover-Middle Upper L. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-15...
  • Page 90 8. Open the harness clamp. 10. Remove 5 screws from the top of the middle cover. 9. Remove the fax board after removing 4 screws. 11. Remove 2 screws from the left side of the middle cover. 3-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 91 3. Disassembly and Reassembly 12. Remove 1 screw from the front side of the middle cover. 14. Lift up and release the middle cover. 13. Remove 1 screw from the rear side of the middle cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-17...
  • Page 92: Hdd (Hard Disk Drive)

    3. Disassembly and Reassembly 3.3.8. HDD (Hard Disk Drive) 1. Remove the right cover. (Refer to 3.3.3.) 3. Unplug 2 cables. Then remove the HDD Assy. 2. Remove 3 screws. 3-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 93: Main Board

    4. Remove the harness guide after removing 2 screws. • Shading Test for DSDF Unit must be carried out, after replacing the main board. (Refer to 4.5.5.3) Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-19...
  • Page 94: Joint Pba

    3. Disassembly and Reassembly 3.3.10. Joint PBA 1. Remove the rear cover. (Refer to 3.3.3.) 2. Unplug all cables on the joint PBA. 3. Remove 4 screws. Then release the joint PBA. 3-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 95: Smps And Fdb (Fuser Drive Board)

    4. Unplug all cables on FDB. Remove 3 screws. And release the FDB. 2. Remove 4 screws. 5. Unplug all cables on SMPS. Remove 3 screws. And 3. Unplug the cable. Then release the SMPS cover. release the SMPS. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-21...
  • Page 96: Opc Motor And Main Motor

    3. Disassembly and Reassembly 3.3.12. OPC motor and Main motor 1. Remove the right cover. (Refer to 3.3.3.) 2. Unplug the cable on the OPC motor. Remove 4 screws. Then release the OPC motor. 3-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 97: Main Drive Unit

    3. Remove the SMPS cover. (Refer to 3.3.11.) 4. Remove the MP clutch after removing the E-clip. And remove the gear after removing the E-clip. NOTE When reassembling the main drive unit, tighten 5 screws in order as shown above. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-23...
  • Page 98: Duplex Clutch And Pick Up Clutch

    1. Remove the right cover. (Refer to 3.3.3.) 4. Remove the E-ring. Then, remove the duplex clutch. 2. Remove the main drive unit. (Refer to 3.3.13.) 3. Release the bracket after removing 2 screws. Then, remove the pick up clutch. 3-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 99: Hvps Board

    3. Disassembly and Reassembly 3.3.15. HVPS board 1. Remove the left cover. (Refer to 3.3.3.) 3. Remove 4 screws. Then release the HVPS board. 2. Unplug all cables from the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-25...
  • Page 100: Exit Unit

    3. Remove the middle cover. (Refer to 3.3.7.) 4. Remove 2 screws. Then release the bracket. NOTE When reassembling the exit unit, first tighten these screws to secure the frame and bracket. 5. Remove 4 screws from the rear. 3-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 101: Lsu

    2. Remove the flat cable on the LSU. 3. Remove 4 screws. Unplug the cable. And release the LSU. NOTE When reassembling the LSU, place the harness center line to the arrow on the LSU. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-27...
  • Page 102: Eraser Lamp Pba

    3.3.18. Eraser Lamp PBA 1. Remove the LSU. (Refer to 3.3.17.) 3. Pull the eraser lamp PBA to the left slightly. And then release it. 2. Remove 1 screw and push 1 hook. 3-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 103: Cover Open Pba

    3. Disassembly and Reassembly 3.3.19. Cover Open PBA 1. Remove the right cover. (Refer to 3.3.3.) 2. Remove the middle cover. (Refer to 3.3.7.) 3. Remove 2 screws. Then release the Cover Open PBA. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-29...
  • Page 104: Pick Up Assy

    2. Remove 4 screws securing the HVPS board. 6. Remove 3 screws. Then release the SMPS board. 3. Remove 5 screws. 7. Remove 2 screws. 4. Pull and release the Cassette Guide L while pushing its 2 poles. 3-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 105 9. Remove the MP clutch. Remove the gear after NOTE removing the E-Ring. When reassembling the main drive unit, tighten 5 screws in order as shown above. 11. Remove the duplex clutch and pick up clutch. 12. Release the duplex belt. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-31...
  • Page 106 3. Disassembly and Reassembly 13. Remove 2 washers. Then release 2 gears. 14. Remove 4 screws. Then release the Pick up Assy. 3-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 107: Second Cassette Feeder (Optional Tray)

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 3 screws. Then, release the PBA-SCF. 4. Remove 2 screws. Then, remove the Cover-Right. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-33...
  • Page 108: Lift Unit

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 4 screws. Then, release the Lift Unit. 4. Remove 2 screws. Then, remove the Cover-Right. 3-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 109: Clutch

    6. Remove 2 E-RINGs and 2 BUSHs. Remove 2 screws. And then, remove the bracket. 4. Remove 2 screws. Then, remove the Cover-Right. 7. Open the harness clamp. Unplug the clutch connector. And then, release the clutch. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-35...
  • Page 110: Drive Unit

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 4 screws. Then, release the Drive Unit. 4. Remove 2 screws. Then, remove the Cover-Right. 3-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 111: Troubleshooting

    Turn the power on or off. When the blue LED is on, the machine is powered on and you can use it. If you turn the machine off, press this button for more than two seconds. Then, confirmation window appears. Status LED Shows the status of your machine. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 112: Understanding The Status Led

    NOTE • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window. Status LED Status Description •...
  • Page 113: Updating Firmware

    6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it. 7) Press the “OK” button after selecting the file. 8) Once the installation is complete, “OK” button will be activated. Press “OK” button. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 114: Updating From The Network

    1) Go to the SyncThruWeb Service (SWS) main home page. Login as Admin in Sync Thru Web Service. NOTE Login using the Administrator ID and Password established during initial machine setup. 2) Click on Maintenance > Application Management > Application > Add. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 115 5) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device. Press [OK] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 116 4. Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 117: Jam Removal

    To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals. Original paper jam in front of scanner 1) Open the DSDF cover. 3) Close the DSDF cover. 2) Gently remove the jammed paper from the DSDF. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 118 3) Close the DSDF cover. If you do not see the paper in this area, stop and go to 2) Gently remove the jammed paper from the DSDF. next step: 4) Open the DSDF. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 119 Original paper jam in exit area of scanner 1) Open the DSDF input tray. 3) Close the DSDF input tray. 2) Gently remove the jammed paper from the DSDF. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 120: Clearing Paper Jams

    Follow the instructions in the following sections to clear the jam. Paper jam in tray 1 1) Pull out tray 1. 3) Insert the tray 1. 2) Remove the jammed paper from the machine. 4-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 121 3) Insert tray 2. If you do not see the paper in this area, stop and go to next step: If you do not see the paper in this area, stop and go to next step: Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-11...
  • Page 122 9) Close the rear cover. 8) Remove the jammed paper by gently pulling it straight out. Paper jam in the multi-purpose tray 1) Remove the jammed paper while lifting up the MP cover. 4-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 123 If you do not see the paper in this area, stop and go to next step: 8) Pull out the tray 1. 4) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-13...
  • Page 124 10) Insert the tray 1. 13) Insert the tray 1. If you do not see the paper in this area, stop and go to next step: 11) Pull out the tray 1. 4-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 125 1) Gently pull the paper out of the output tray. 4) Close the rear cover. If you do not see the paper in this area, stop and go to next step: 2) Open the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-15...
  • Page 126 If you do not see the paper in this area, stop and go to next step: 3) Pull out the tray 1. 7) Insert the tray 1. 4) Push the duplex jam removal button. 4-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 127: Service Mode

    1) Press "Power button“. 2) When the pop-up window is displayed, press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. 3) Enter “1934” and press the “Done” button. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-17...
  • Page 128: Service Mode Menu Tree

    Service Hours P.4–23 Information Power Save Hours Fault Log P.4–23 Supplies Information Usage Counter Error Information Print Reports P.4–23 Fax Protocol Dump Job Duty Maintenance RTF Format Export Reports XML Format P.4–23 PDF Format 4-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 129 P.4–24 Regi Jam Scan Jam Maintenance Scan Jam Exit Jam Counts Duplex Regi Jam Duplex Scan Jam Duplex Exit Jam Toner Cartridge Imaging Unit Part Transfer Replacement P.4–25 Fuser Count Roller ADF Roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-19...
  • Page 130 Automatic Adjustment P.4–35 Print Adjustment Image Position P.4–36 Print Test Patterns Adjustment Copy Adjustment Image Position P.4–37 Scan Area Adjustment Manual Adjustment P.4–38 ADF Adjustment Manual Adjustment P.4–39 Print Test Skew Pattern Patterns 4-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 131 P.4–44 Paper Low Warning Off / On P.4–45 Message Imaging Unit Part Replacement Fuser P.4–45 Alert Transfer Unit Type A / Type B / Type C P.4–45 EIUL Off / On P.4–45 P.4–45 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-21...
  • Page 132: Information

    Selecting some items will enable the reset button to reset the current count to 0 after replacing the unit. 4.5.3.3. Software Version • Information > Software Version This menu displays all the version of the software installed in the system in detail. 4-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 133: Service Hours

    Toner Event 4.5.3.7. Export Reports • Information > Export Reports This menu exports report to usb stick. Configuration, Error Information, Supplies Information, Usage Counter Reports are exported as the form of selected format. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-23...
  • Page 134: Maintenance Counts

    Level 1 Level 2 Pick-up Jam Feed Jam Print Jam Duplex Jam Exit Jam Feed Jam Regi Jam Scan Jam Scan Jam Exit Jam Duplex Regi Jam Duplex Scan Jam Duplex Exit Jam 4-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 135: Part Replacement Count

    Count Clear Tray 4 Roller Count Clear Tray 4 Retard Roller Count Clear MP Roller Count Clear MP Retard Roller Count Clear ADF Roller Count Clear ADF Roller ADF Retard Roller Count Clear Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-25...
  • Page 136: Diagnostics

    Users can select a maximum of 3 routines at the same time. After selecting one or multiple routines, pressing the “OK” button will open the test window that lists selected routines. Users can start/stop a desired test routine. Verification Specification Reference 4-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 137 Detects whether auto size3 sensor of tray2 is high or low. 102-0120 T2 Stack Height Sensor Detects if paper in tray2 is elevated to the sensor. 102-0140 Tray3 Home Position Detect when tray3 is closed. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-27...
  • Page 138: Level

    Detects what the temperature B is on fuser. 109-0012 Inner Temperature Inner Temperature 109-0013 Outer Temperature Outer Temperature 109-0014 Huminity Huminity 109-0020 Fuser Fan Run Ready Detects if Fuser Fan Motor runs at normal speed. 4-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 139 LSU HSync4 Detect LSU HSync4 (black) 111-0030 Toner Dispense Motor Black Toner Dispense(Supply) Motor On/Off 111-0070 Toner Sensor Black TC sensor in developer tank. 111-0071 Toner Sensor Black2 TC sensor in developer tank. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-29...
  • Page 140: Fax Diagnostics

    This option is needed to guide Caller ID off for user environment. 20-940 Ext. Phone Ext. Phone Detection Enable/Disable (Default : Enable 1) If disabled, Ext. Phone cannot be detected by the device. 4-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 141 Emits V.34 4800 bps Line1 20-051 V.34 7200 bps Line1 Emits V.34 7200 bps Line1 20-052 V.34 9600 bps Line1 Emits V.34 9600 bps Line1 20-053 V.34 12000 bps Line1 Emits V.34 12000 bps Line1 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-31...
  • Page 142 Emits V.34 26400 bps Line1 20-060 V.34 28800 bps Line1 Emits V.34 28800 bps Line1 20-061 V.34 31200 bps Line1 Emits V.34 31200 bps Line1 20-062 V.34 33600 bps Line1 Emits V.34 33600 bps Line1 4-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 143: Scanner Diagnostics

    • Before executing DSDF shading, DSDF CIS's cleanness should be checked. • Shading Test for ADF Unit must be carried out, after replacing the DSDF unit / Main board or updating the firmware. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-33...
  • Page 144 05-0040 Document Detect Sensor High/Low 05-0070 Document Scan Read Sensor1 High/Low 05-0110 Document Motor Forward Start/Stop 05-0111 Document Motor Backward Start/Stop 05-0130 Document Pickup Motor Forward Start/Stop 05-0131 Document Pickup Motor Backward Start/Stop 4-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 145: Adjustment

    7) Locate the back side of Scanner A/S Chart at the scanner glass again and press “OK” button once more. 8) The system will automatically calculate the proper value based on scanning result of the test pattern. 9) The new values are set to the system. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-35...
  • Page 146 It is always better to adjust for a particular tray at each time. • Adjustment range : ± 5.0 mm 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. 4-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 147 Simplex Leading Edge • Simplex Side Edge • Duplex Leading Edge • Duplex Side Edge 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-37...
  • Page 148 9) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm 4-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 149 9) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-39...
  • Page 150: Service Functions

    Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the administrator of the customer site is necessary. The user must log in as the administrator to enable/disable the services. 4-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 151: Debug Log

    7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”. NOTE If the system log size become considerably huge, it will take longer time to copy to the plugged memory. 8) Check is the Log file is created in the USB memory. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-41...
  • Page 152: Network Packet Capture

    Show the file size captured 2) Export Capture File • Export button Export network packet capture file to USB memory stick 3) Delete Capture File • Delete button Clear network packet capture file in a device 4-42 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 153: System Recovery

    In case of selecting Network option : This page contains two sections : Configure device IP address a) Device IP: IP address for the device b) Gateway IP: Gateway IP address for the device Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-43...
  • Page 154: Clear System Cache

    ON : Hibernation mode ON • OFF : Hibernation mode OFF • Create New Image : Make the new Hibernation system image. When you enable the hibernation mode, you can use this menu. 4-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 155: Paper Low Warning Message

    The description for some codes like a 003, 020 can not be provided by HQ R&D policy. SFE menu description Description Code In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output direction regardless of simplex or duplex. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-45...
  • Page 156 Support duplex borderless printing (If this SFE is enabled, the system shall print with 0 margin for left and right. In top and bottom, the system shall apply 2mm margin.) 4-46 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 157 The system shall choose high priority tray even though the tray doesn't have plain paper type.) LDAP Authentication after Kerberos Authentication (If this SFE is enabled, the system should log in LDAP server using GSSAPI interface. (Not LDAP ID/Password login)) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-47...
  • Page 158: Error Code And Troubleshooting

    OPC Motor Failure: #A1-2112. Turn off then on. Call for service if the P.4–58 problem persists A1-2113 OPC Motor Failure: #A1-2113. Turn off then on. Call for service if the P.4–58 problem persists 4-48 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 159 Paper jam in tray 3. Please open the door and remove paper, then close the P.4–76 door. H1-1311 Paper jam in tray 3. Please open the door and remove paper, then close the P.4–76 door. H1-1322 Tray 3 cassette is pulled out. Insert it properly P.4–78 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-49...
  • Page 160 HDD System Failure: #S1-2443. Call for service P.4–98 S1-2444 HDD System Failure: #S1-2444. Call for service P.4–98 S1-2445 HDD System Failure: #S1-2445. Call for service P.4–98 S1-2446 HDD System Failure: #S1-2446. Call for service P.4–98 4-50 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 161 Fuser Unit Failure : #U1-2341. Turn off then on. Call for service if the P.4–111 problem persists U1-2342 Fuser Unit Failure: #U1-2342. Turn off then on. Call for service if the P.4–111 problem persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-51...
  • Page 162 LSU Failure: #U2-1113.Turn off then on. Call for service if the problem P.4–114 persists U3-3313 Original paper jam inside the scanner P.4–115 U3-3314 Original paper jam inside the scanner P.4–115 U3-4210 Top door of scanner is open P.4–116 4-52 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 163: 11-Xxxx_61-Xxxx Type Error Code

    Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists ► Symptom Hibernation image creation is failed. ► Troubleshooting method 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-53...
  • Page 164 ► Troubleshooting method 1) Access SyncThru Web Service. You can check up Samsung Verified information in SyncThru Web Service Maintenance Application Management Application. 2) If necessary, only administrator can delete the unverified application(s) or make them disabled.
  • Page 165 Android app installation has failed. The app is already installed ► Symptom APK update has completed with error. - The app is already installed. ► Troubleshooting method 1) There is no need for user intervention. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-55...
  • Page 166 APK update has completed with error. - APK updating has failed due to insufficient storage ► Troubleshooting method 1) Make room for APK installation. 2) Remove unused apps. 3) Try APK update again. 4-56 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 167: Ax-Xxxx Type Error Code

    Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the main motor operation is normal, remove the fuser unit. Check if the fuser unit has any problem. Replace the fuser unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-57...
  • Page 168 Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the OPC/Deve motor operation is normal, remove the imaging unit. Check if the imaging unit has any problem. Replace the imaging unit. 4-58 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 169 If the control signal is abnormal, replace the main board. b) If the DC motor is operational, • If the value on the main board is abnormal, replace the main board. If the value is normal, replace the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-59...
  • Page 170 2) Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the inner temp sensor. 3) If the sensor is normal, replace the main board. 4-60 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 171: The Room Temperature Is Not Suitable For This Set Use. Please Adjust Room Temperature

    2) Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor. 3) If the harness and sensor are normal, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-61...
  • Page 172: Lamp Failure: #A4-1110. Open The Door, Then Close It. Call For Service If The Problem Persists

    ► Troubleshooting method 1) Enter SVC mode. Execute the erase lamp test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Erase Lamp) 2) If the erase lamp does not turn on, replace it. 4-62 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 173: Cx-Xxxx Type Error Code

    Toner cartridge is at the end of its life. ► Troubleshooting method 1) Open the front cover. 2) Remove the toner cartridge. 3) Install the new toner cartridge. 4) Close the front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-63...
  • Page 174: Shake Toner Cartridge And Then Install. Call For Service If The Problem Persists

    6) Replace the toner cartridge. Print out the sample page. 7) Check the toner supply motor operation. • Check the signal and power with the DVM. • If the checked result is normal, replace the DC motor or the main drive unit. 4-64 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 175: Toner Cartridge Is Not Installed. Install The Cartridge

    5) If it is OK, check the CN22 harness connection on the main board. 6) If the harness is defective, replace it. 7) Turn the machine off then on. Try to test the machine. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-65...
  • Page 176 2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.
  • Page 177: Toner Cartridge Failure: #C1-1712. Call For Service

    1) Open the front cover. Check if the toner cartridge is installed. 2) Remove and reinstall the toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the toner cartridge with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-67...
  • Page 178: Prepare New Imaging Unit

    Imaging unit is at the end of its life. ► Troubleshooting method 1) Open the front cover. 2) Remove the imaging unit and replace it with new one. 3) Close the front cover. 4-68 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 179: Imaging Unit Failure: #C3-1312. Install Imaging Unit Again

    ► Symptom Toner sensor is defective. The machine can’t detect the sensor signal in the imaging unit normally. ► Troubleshooting method 1) Install the genuine samsung imaging unit. 2) If the imaging unit is already installed, check the following. •...
  • Page 180: Imaging Unit Failure: #C3-1712. Call For Service

    Fuser unit is at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Open and remove the rear cover. 3) Remove the fuser unit and replace it with new one. 4) Close the rear cover. 4-70 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 181: H1-Xxxx Type (Optional Cassette) Error Code

    3) Check if the pick up/forward/reverse rollers of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-71...
  • Page 182 6) Check if the AS-SPRING_ES is deformed or assembled properly. 7) If the problem persists after checking No. 1~7, replace the SCF board. 8) If the problem persists, replace the Drop connector harness. 4-72 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 183: Tray 2 Cassette Is Pulled Out. Insert It Properly

    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the cassette detection sensor. 5) If the problem persists, replace the SCF board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-73...
  • Page 184: Paper Is Empty In Tray 2. Load Paper

    2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator(JC66–02613A) is defective, replace it. 4-74 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 185: Tray Failure: #H1-1253. Pull Tray 2 Out And Insert It. Call For Service If The Problem Persists

    2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 3) If the connection is OK, replace the cassette detection sensor. 4) Check if the Lift-Motor connector is connected properly. 5) If the problem persists, replace the Lift-Motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-75...
  • Page 186: Paper Jam In Tray 3. Please Open The Door And Remove Paper, Then Close The Door

    3) Check if the pick up/forward/reverse rollers of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray3 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. 4-76 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 187 6) Check if the AS-SPRING_ES is deformed or assembled properly. 7) If the problem persists after checking No. 1~7, replace the SCF board. 8) If the problem persists, replace the Drop connector harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-77...
  • Page 188: Tray 3 Cassette Is Pulled Out. Insert It Properly

    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the cassette detection sensor. 5) If the problem persists, replace the SCF board. 4-78 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 189: Paper Is Empty In Tray 3. Load Paper

    2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-79...
  • Page 190: Tray Failure: #H1-1353. Pull Tray 3 Out And Insert It. Call For Service If The Problem Persists

    2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 3) If the connection is OK, replace the cassette detection sensor. 4) Check if the Lift-Motor connector is connected properly. 5) If the problem persists, replace the Lift-Motor. 4-80 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 191: Paper Jam In Tray 4. Please Open The Door And Remove Paper, Then Close The Door

    3) Check if the pick up/forward/reverse rollers of the tray2 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-81...
  • Page 192 7) Check if the Press D-cut of the Gear-Lifting is broken. 8) If the problem persists after checking No. 1~7, replace the SCF board. 9) If the problem persists, replace the Drop connector harness. 4-82 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 193: Tray 4 Cassette Is Pulled Out. Insert It Properly

    3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the cassette detection sensor. 5) If the problem persists, replace the SCF board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-83...
  • Page 194: Paper Is Empty In Tray 4. Load Paper

    2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it. 4-84 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 195: Tray Failure: #H1-1453. Pull Tray 4 Out And Insert It. Call For Service If The Problem Persists

    2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 3) If the connection is OK, replace the cassette detection sensor. 4) Check if the Lift-Motor connector is connected properly. 5) If the problem persists, replace the Lift-Motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-85...
  • Page 196: Mx-Xxxx Type Error Code

    7) If the connection is OK, enter SVC mode. Select the main(feed/fuser) motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the main(feed/fuser) motor is not operational, 4-86 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 197 Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 8) Check the pick up clutch connection. If the pick up clutch is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-87...
  • Page 198: Paper Jam In Mp Tray. Please Remove The Paper

    If the checked result is normal, replace the main(feed/fuser) motor. • If the checked result is abnormal, check the following. If 24V power is not generated, replace the SMPS board. If the control signal is abnormal, replace the main board. 4-88 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 199 4. Troubleshooting b) If the main(feed/fuser) motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-89...
  • Page 200: Tray 1 Cassette Is Pulled Out. Insert It Properly

    Check if the DC motor is working normally. • If any part is defective, replace it or the feed drive unit. 3) Check the pick up clutch connection. If the pick up clutch is defective, replace it. 4-90 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 201: Paper Is Empty In Tray 1. Load Paper

    2) Check if the empty actuator is assembled correctly. If it is broken or deformed, replace it. 3) If the empty sensor harness is connected correctly. If the harness is defective, replace it. 4) If the empty sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-91...
  • Page 202: Paper Is Empty In Mp Tray. Load Paper

    2) Check if the MP empty actuator is assembled correctly. If it is broken or deformed, replace it. 3) If the MP empty sensor harness is connected correctly. If the harness is defective, replace it. 4) If the MP empty sensor is defective, replace it. 4-92 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 203: Paper Jam Inside Of Machine. Please Remove The Paper

    3) Check if the feed sensor connector is connected correctly. 4) Check if the regi. roller is contaminated or worn out. 5) Check the regi. clutch connection. If the regi. clutch is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-93...
  • Page 204 4. Troubleshooting 6) Check the pick up clutch connection. If the pick up clutch is defective, replace it. 4-94 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 205: Paper Jam At The Top Of Duplex Path. Please Remove The Paper

    5) If the exit motor is defective, replace it or exit drive unit. 6) Check if the duplex clutch works normally and its connector is connected properly. 7) If the duplex clutch is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-95...
  • Page 206: Paper Jam In Exit Area. Please Remove The Paper

    6) Remove the exit drive unit. Check if the gear is worn out or broken. If necessary, replace the exit drive unit. 7) Remove the fuser unit. If there is any broken or defective part of the fuser unit. Replace it or fuser unit. 4-96 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 207 1) Remove the paper on exit tray. 2) If this error occurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor is defective. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-97...
  • Page 208: Sx-Xxxx Type Error Code

    S1-2438/2439 : Printing Error / No Paper in Tray 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persists, replace the HDD. 4-98 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 209: Msok Failure: #S1-2510. Call For Service And Change Msok

    TPM in MSOK doesnt work. * TPM: Trusted Platform Module, Security password processing unit for storing the encryption key ► Troubleshooting method 1) MSOK needs to be replaced. Please contact HQ tech support. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-99...
  • Page 210: Engine Failure: #S2-1110. Call For Service If The Problem Persists

    ► Error Code S2–331D ► Error message Wait delay time for lower fixing temperature… ► Symptom These errors show the engine status. ► Troubleshooting method 1) Please wait until this error will disappear. 4-100 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 211: Front Door Is Open. Close It

    5) Check the connection between the cover open sensor and the joint board. Reconnect the harness. If the harness is defective, replace it. 6) Open the front cover. Check if the message is changed when pushing the micro switch(cover open sensor). 7) If the cover open sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-101...
  • Page 212: Rear Door Is Open. Close The Door

    5) Check the connection between the cover open sensor and HVPS board. Reconnect the harness. If the harness is defective, replace it. 6) Open the rear cover. Check if the message is changed when pushing the micro switch(cover open sensor). 7) If the cover open sensor is defective, replace it. 4-102 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 213 2) Check if the flat cable is connected to the CIS unit properly. Reconnect or replace the cable. 3) If the CIS is defective, replace it. 4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.) • Gear-Belt • Scan drive unit Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-103...
  • Page 214: Scan System Failure: #S3-3130. Call For Service

    CIS cable again. 4) Power On. 5) If the problem persists, check the cable. If it is defective, replace it. 6) If the problem persists, check the CIS. If it is defective, replace it. 4-104 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 215: This Ip Address Conflicts With That Of Other System. Check It

    2) Select “Networking Setting”. 3) “Log-In”. 4) Select “TCP/IP”. 5) Select the proper item for your machine. 6) Select “IP Setting”. 7) Select the proper item for your machine. 8) Change the IP address. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-105...
  • Page 216: Authentication Failed. Please Contact The System Administrator

    1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, replace the fuser drive board(FDB). 3) If the problem persists, replace the fuser unit. 4-106 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 217: U1-Xxxx Type (Fuser) Error Code

    1) After checking the fuser installation, turn the machine off then on. 2) Open the rear cover. Lift up the right side and release the rear cover. 3) If there is no problem, remove 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-107...
  • Page 218 7) If the same error persists, perform a Memory Clear (backup data in SWS first); if that does not work try reinstalling the firmware. 8) If the same error persists, replace the fuser unit with new one. 9) If the same error persists, replace the main board. 4-108 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 219 3) If there is no problem, remove 4 screws. 4) Lift up the both levers. Then take off the fuser unit. 5) If there is no problem for above steps, assemble and reinstall fuser unit. Then turn the machine on. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-109...
  • Page 220 6) If the same error persists, execute the memory clear. 7) If the same error persists, replace the fuser unit with new one. 8) If the same error persists, replace the main board. 4-110 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 221 2) Open the rear cover. Lift up the right side and release the rear cover. 3) If there is no problem, remove 4 screws. 4) Lift up the both levers. Then take off the fuser unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-111...
  • Page 222 7) Check if the Draw-connector harness is correct. Check its color. 8) Check if 2 thermistor connectors are connected properly. 9) Measure the Thermistor resistance value from the center and both sides. Check if it has the continuity. (3 Red Circles) 4-112 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 223 12)Check if the voltage in user environment is in this range (80V ~ 140V, 160V ~ 260V). 13)If there is no problems for above steps, update the firmware. 14)Replace the FDB. 15)If the problem persists, replace the SMPS. 16)If the problem persists, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-113...
  • Page 224: U2-Xxxx Type (Lsu) Error Code

    If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. c) If the problem persists, replace the LSU. 4-114 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 225: U3-Xxxx Type(Dsdf) Error Code

    Remove the screw. Check the sensor connection. If the connection is OK, replace the sensor. 6) Push the white bar. Check if it returns in original condition. 7) Close the DSDF unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-115...
  • Page 226 Check the DSDF cover open sensor and its harness. If there is a defective part, replace it. b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open. 4-116 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 227: Image Quality Problem

    The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
  • Page 228 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-118 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 229 The LSU window is contaminated. 1) Clean the LSU window. 2) Replace the LSU The connection between the LSU and main board is defective. 1) Disconnect and reconnect the harness. 2) Replace the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-119...
  • Page 230 Charge roller 38.3 mm Imaging unit OPC drum 94.3 mm Developing roller 51.7 mm Supply roller 75.6 mm Pressure roller 112.2 mm Fuser unit Heat roller 94.2 mm Transfer roller 56.5 mm Transfer roller 4-120 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 231 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-121...
  • Page 232 The surface of transfer roller is contaminated or worn out. Replace the transfer roller. HVPS terminal is contaminated. Clean the contaminated terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-122 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 233 Replace the imaging unit. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. The LSU is defective. Replace the LSU. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-123...
  • Page 234 3) Replace the transfer roller Assy. The transfer roller is improperly installed. • The toner level is not even on the imaging unit roller due to Replace the imaging unit. the bad blade. 4-124 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 235 Does recycle paper be used? Use the proper papers. The life of the imaging unit has been expired Replace the imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-125...
  • Page 236 WARNING Do not touch the fuser unit while it is hot. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-126 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 237 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-127...
  • Page 238 1) Disconnect and reconnect the harness. 2) Replace the harness. The connection between the main board and HVPS board is Reconnect the harness. If the main board or HVPS board is bad. defective, replace it. 4-128 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 239 Reinstall the imaging unit. Print 10 sample pages for test. 2) If the problem persists, replace the imaging unit. The contact between imaging unit and transfer roller is bad. Check if the imaging unit and transfer roller are installed properly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-129...
  • Page 240 Check the connection between the fuser unit and main board. The fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-130 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 241: Dsdf Skew Adjustment For M4560Fx

    ADF hinge as shown below and tighten 3 screws. 3) Detach the white-sponge(white-sheet) after adjusting the skew. Place the sponge on platen glass. And then, close the DSDF unit to stick the sponge. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-131...
  • Page 242: System Diagram

    5. System Diagram 5. System Diagram Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 243: Block Diagram

    P B A T Y P E R E G I E LE V A T O R A S S Y C O M P . S I N G LE C O M P . Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 244: Connection Diagram1

    [ J C31-00146B] LSU PO LI G O N M O TO R [ J C31-00086A] [ 0604-001325] [ 0604-001325] 02377A SEN SO R PAPER J C31-00151A J C32-00015A SI ZE SW I TCH J C34-00001A Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 245: Connection Diagram2

    D SD F_FEED _B D SD F_FEED _N B A4 : J C39-02520A LG L : AD F ÀÏ Ã¼ J C39-00753A J C39-00754A 2. 5" 320G B H D D M Q 01ABF032 [ J C59-00035A] Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 246: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 247: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 248 An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of Halftone a large number of dots, while lighter areas consist of a smaller number of dots. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 249 ITU-T T.4. MH is a codebook-based run-length encoding scheme optimized to efficiently compress white space. As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 250 You just need NFC supported cell phone. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
  • Page 251 Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIAcompliant scanner. Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly over a Wi-Fi computer network, including high-speed Internet connections. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 252 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 253: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 254: Model Name And Code

    - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 255: Document Revision List

    6. Reference Information 6.5. Document Revision List Version Date Page Description 1.00 15/Sep/2017 Release Copyright© 1995-2017 SAMSUNG. All rights reserved. 6-10...
  • Page 256 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2017 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

This manual is also suitable for:

Sl-m4560fxSl-m4562fx

Table of Contents