Samsung ProXpress M403 Series User Manual

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User Guide

BASIC

This guide provides information concerning installation, basic operation and

troubleshooting on Windows.

ADVANCED

This guide provides information about the installation, advanced configuration, operation

and troubleshooting on various OS environments.

Some features may not be available depending on models or countries.

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Table of Contents

Troubleshooting

Summary of Contents for Samsung ProXpress M403 Series

Page 1 User Guide User Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
Page 2: Table Of Contents
BASIC 1. Introduction 3. Maintenance Key benefits Ordering supplies and accessories Features by model Available consumables Useful to know Available accessories About this user’s guide Available maintenance parts Safety information Storing the toner cartridge Machine overview Redistributing toner Control panel overview Replacing the toner cartridge Turning on the machine Installing accessories...
Page 3 BASIC 5. Appendix Specifications Regulatory information Copyright...
Page 4: Introduction
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
Page 5: Key Benefits
• To save paper, you can print multiple pages on one single sheet of paper (see "Using advanced print features" on page 171). • Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine’s status and allows you to customize the •...
Page 6 Key benefits Wide range of functionality and application support See "Introducing wireless set up methods" on page 142. • Supports various paper sizes (see "Print media specifications" on page 102). • Print watermark: You can customize your documents with words, such as “CONFIDENTIAL”...
Page 7: Features By Model
Software b. The printer driver includes a user interface that is optimized for touchscreens. To use this UI, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Printer Center" on page 196). You can install the printer driver and software when you insert the software (●: Supported, Blank: Not supported)
Page 8 Mopria a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. (●: Supported, ○: optional, Blank: Not supported)
Page 9: Useful To Know
• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 61). • Try a different print resolution setting (see "Opening printing • Inquire at a Samsung distributor or your retailer. preferences" on page 45). • Visit www.samsung.com/supplies. Select your country/region •...
Page 10: About This User's Guide
About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.
Page 11: Safety Information
Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
Page 12 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
Page 13 Safety information Do not block or push objects into the ventilation opening. Do not use the machine when it is below freezing temperature or has recently been moved from a location below freezing This could result in elevated component temperatures which can temperature.
Page 14 Safety information Choose a flat surface with enough space for ventilation to place Do not put a cover over the machine or place it in an airtight the machine. Also consider the space required to open the cover location, such as a closet. and trays.
Page 15 • Fuser units should only be repaired by a certified service fee will be charged. technician. Repair by non-certified technicians could result in fire or electric shock. • The machine should only be repaired by a Samsung service technician. 1. Introduction...
Page 16 Safety information For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below. • When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions. • Do not wash the supplies. •...
Page 17: Machine Overview
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Machine Power cord Software CD Quick installation guide Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b.
Page 18 Machine overview Control panel Front view Cover for optional memory Front cover • This illustration may differ from your machine depending on your model. There are various types of machine. Paper level indicator • Some features and optional goods may not be available depending on model or country (see "Features by model"...
Page 19 Machine overview EDI port for card reader Rear view Network port USB port • This illustration may differ from your machine depending on your model. Power-switch There are various types of machine. • Some features and optional goods may not be available depending on Power receptacle model or country (see "Features by model"...
Page 20: Control Panel Overview
Control panel overview Control panel Shows the current status and prompts during an Display screen operation. Sends you back to the upper menu level. Back Confirms the selection on the screen. Use the keypad to enter numbers and characters Numeric keypad (see "Keypad letters and numbers"...
Page 21: Turning On The Machine
Turning on the machine Turn the switch on. Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine. Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch.
Page 22: Installing The Driver Locally
Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using a USB cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 23 Samsung website, http://www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered on.
Page 24: Reinstalling The Driver
• For Windows 8, • If you want to uninstall Samsung’s printer management tools, from the 1 From Charms, select Search > Apps. Start screen, right-click the app > Uninstall > right-click the program you want to delete > Uninstall and follow the instruction in the window.
Page 25: Menu Overview And Basic Setup
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Using USB memory device...
Page 26: Menu Overview
Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. Accessing the menu • An checked (√) appears next to the currently selected menu. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
Page 27 Menu overview Information Layout Paper Graphic (see "Information" on page 231) (see "Layout" on page 232) (see "Paper" on page 233) (see "Graphic" on page 234) Configuration Orientation Copies Resolution Demo Page Portrait Standard Tray[x] Network Configuration Landscape High Resolution Paper Size Supplies Information Margin...
Page 28 Menu overview System Setup Emulation Image Management (see "System Setup" on page 235) (see "Emulation" on page 238) (see "Image Management" on page 239) Date & Time Maintenance Emulation Type Custom Color Date Format Setup Default CLR Empty Msg. Clock Mode Supplies Life Print Density Language...
Page 29 CLR Wi-Fi set. a. This option is available when the optional memory installed or RAM Disk is checked. To use Ram disk, click Samsung Printer Center > Device Options and then check RAM Disk (see "Using Samsung Printer Center" on page 196).
Page 30: Machine's Basic Settings
Machine’s basic settings • You change the machine’s setting set in the machine from Samsung Easy Enter the correct time and date using arrows or numeric keypad (see Printer Manager program or SyncThru™ Web Service. "Keypad letters and numbers" on page 170).
Page 31 Machine’s basic settings Press OK to save the selection. Press (Stop/Clear) to return to the ready mode. Refer to below links to set other settings useful for using the machine. • See "Setting the paper size and type" on page 42. •...
Page 32: Media And Tray
Print media that does not meet the guidelines outlined in this user’s guide may • Using print media that does not meet these specifications may cause cause the following problems: problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. •...
Page 33 Media and tray The use of flammable media or foreign materials left in the printer may lead Tray overview to overheating of the unit and, in rare cases may cause a fire. To change the size, you need to adjust the paper guides. The amount of paper put into the tray may differ according to media type used (see "Print media specifications"...
Page 34 Media and tray The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To For Legal-sized paper change the paper size, adjust the guides as shown below. Push button as shown and pull out the tray. If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper.
Page 35 Media and tray Tray 1 / optional tray Paper quantity indicator shows the amount of paper in the tray. Pull out the paper tray. 1 Full 2 Empty Loading paper in the tray The procedure is same for all optional trays. 2.
Page 36 Media and tray Squeeze and the paper width guide and paper length lever to locate After inserting paper into the tray, squeeze the paper width guides and them in the correct paper size slot marked at the bottom of the tray to paper length guide.
Page 37 Media and tray When you print a document, set the paper type and size for the tray (see • Do not push the paper width guide too far causing the media to warp. "Setting the paper size and type" on page 42). •...
Page 38 Media and tray Press the push-release of multi-purpose tray and it down to open. Unfold Squeeze the Multi-purpose tray paper width guides and adjust them to the multi-purpose tray extension, as shown. the width of the paper. Do not force them too much, or the paper will bent resulting in a paper jam or skew.
Page 39 The paper setting in the machine and driver should match to print without a ● ● ● Preprinted paper mismatch error. ● ● ● Cotton • You change the paper setting set in the machine from Samsung Easy Printer ● ● ● Recycled Manager program or SyncThru™ Web Service. ● ●...
Page 40 Media and tray • When you are printing on an envelope, close the output support. Otherwise, paper jam may occur. 1 Output support • If envelopes are printed out with wrinkles, creases, or black bold lines, open the rear cover and pull down the pressure lever on the right side about 90 degrees and try printing again.
Page 41 Media and tray • Do not use damaged or poorly made envelopes. • Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope. Acceptable • When selecting labels, consider the following factors: Unacceptable Adhesives: Should be stable at your machine’s fusing temperature •...
Page 42 Media and tray Card stock/ Custom-sized paper • Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the machine’s fusing temperature for 0.1 second (about 170°C (338°F)). • In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the edges of the material.
Page 43 Using the output support The paper setting in the machine and driver should match to print without a paper mismatch error. • You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru™ Web Service.
Page 44: Basic Printing
Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 171). Printing • Mac printing (see "Mac printing" on page 182). • Linux printing (see "Linux printing" on page 183). •...
Page 45 • The printer driver includes a user interface that is optimized for Select Print from the file menu. touchscreens. To use this UI, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Select your Printer driver from the Select Printer list.
Page 46 The Favorites option, which is visible on each preferences tab except for settings, select it in the Favorites tab and click Delete. Favorites tab and Samsung tab, allows you to save the current preferences for future use. To save Favorites items, follow these steps: Using help Change the settings as needed on each tab.
Page 47 If you set the Eco mode on with a password from the SyncThru™ Web • You change the machine’s setting set in the machine from Samsung Easy Service (Settings tab > Machine Settings > System > Eco Settings) or Printer Manager program or SyncThru™...
Page 48 Password button: You can set from SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the password button is activated. To To take advantage of the advanced printing features, click Properties or change the print settings, click on this button, enter the password or need Preferences from the Print window (see "Opening printing preferences"...
Page 49 Basic printing Secure printing This features may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. Printing secure documents from the control panel •...
Page 50: Using Usb Memory Device
Using USB memory device This chapter explains how to use a USB memory device with your machine. You must use only an authorized USB memory device with an A plug type connector. About USB memory device USB memory devices are available with a variety of memory capacities to give you more room for storing documents, presentations, music and videos, high Use only a USB memory device with metal-shielded connector.
Page 51 Using USB memory device Insert a USB memory device into the USB memory port on your machine. Printing from a USB memory device You can directly print files stored on a USB memory device. Direct Print option supported file types: •...
Page 52 Using USB memory device Select Setup File. Backing up data Select the file you want to restore. Data in the machine’s memory can be accidentally erased due to power failure Press OK when the confirmation window appears. or storage failure. Backup helps you protect the system settings by storing them as backup files on a USB memory device.
Page 53 Using USB memory device Press (Stop/Clear) button to return to ready mode. Formatting a USB memory device Insert a USB memory device into the USB memory port on your machine. Select (Menu) > Direct USB > File Manage >Format on the control panel.
Page 54: Maintenance
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available consumables • Available accessories • Available maintenance parts • Storing the toner cartridge • Redistributing toner •...
Page 55: Ordering Supplies And Accessories
"Available consumables" on page 56,"Available accessories" on page 57). To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit http://www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
Page 56: Available Consumables
Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
Page 57: Available Accessories
Available accessories You can purchase and install accessories to enhance your machine’s performance and capacity. Some features and optional goods may not be available depending on models or country (see "Features by model" on page 7). Accessory Function Part name Memory module Extends your machine’s memory capacity.
Page 58: Available Maintenance Parts
Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "Samsung Printer Status"...
Page 59: Storing The Toner Cartridge
• Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
Page 60 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
Page 61: Redistributing Toner
The Status LED blinks orange. The toner-related message saying that the toner is low may appear on the display. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status" on page 201).
Page 62: Replacing The Toner Cartridge
The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced. • The computer’s Samsung Printing Status Program window appears on the computer telling you when the cartridge is empty (see "Using Samsung Printer Status" on page 201).
Page 63 Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
Page 64: Installing Accessories
Installing accessories Precautions Setting Device Options • Disconnect the power cord When you install the optional devices such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use Never remove the control board cover while the power is turned on. the optional devices you installed in this driver, you need to set the optional To avoid the possibility of an electrical shock, always disconnect the power devices in Device Options.
Page 65 Installing accessories • Admin Job Accounting: Allows you to associate user and account identification information with each document you print. If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. User permission: If you check this option, only users with user permission can start a print job.
Page 66 Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
Page 67 Installing accessories 3. Maintenance...
Page 68: Monitoring The Supplies Life
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed. Replace the corresponding parts, if necessary. Select (Menu) > System Setup > Maintenance > Supplies Life on the control panel. Select the option you want and press OK.
Page 69: Setting The Toner
SyncThru™ Web Service. - If you machine is connected to the local, you can set the machine’s setting from Samsung Easy Printer Manager > Advanced Setting > Device Settings (see "Using Samsung Easy Printer Manager" on page 199). - If your machine is connected to the network, you can set the machine’s setting from SyncThru™ Web Service > Settings tab > Machine Settings (see "Using SyncThru™...
Page 70: Cleaning The Machine
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in proper working order which will help to prolong its life. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Page 71 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
Page 72 Cleaning the machine 3. Maintenance...
Page 73 Cleaning the machine Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. •...
Page 74 Cleaning the machine 3. Maintenance...
Page 75: Tips For Moving & Storing Your Machine
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
Page 76: Troubleshooting
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.
Page 77: Tips For Avoiding Paper Jams
Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 33). •...
Page 78: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 18). 4.
Page 79 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 80 Clearing paper jams In optional trays The procedure is same for all optional trays. 4. Troubleshooting...
Page 81 Clearing paper jams If you do not see the paper in this area, stop and go to next step: If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 82 Clearing paper jams In the multi-purpose tray 4. Troubleshooting...
Page 83 Clearing paper jams Inside the machine The Fuser area is HOT please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 18). 4.
Page 84 Clearing paper jams 4. Troubleshooting...
Page 85 Clearing paper jams In the exit area The Fuser area is HOT please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. 4. Troubleshooting...
Page 86 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 90˚ 90˚ 90˚ 90˚ 4. Troubleshooting...
Page 87 Clearing paper jams In the duplex unit area 4. Troubleshooting...
Page 88 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 90˚ 90˚ 90˚ 90˚ 4. Troubleshooting...
Page 89: Understanding The Status Led
• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 91). • You also can resolve the error with the guideline from the computers’s Samsung Printer Status program window (see "Using Samsung Printer Status" on page 201).
Page 90 Understanding the status LED Status Description The machine is in power save mode. Blue The machine is in ready mode or machine’s power is off. Power/ Wake Up Eco mode is on (see "Eco printing" on page 47). Green Eco mode is off. a.
Page 91: Understanding Display Messages
• You can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page 201). • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
Page 92 Understanding display messages Message Meaning Suggested solutions Paper jam in tray 1 Paper has jammed in the tray. Clear the jam (see "In optional trays" on page 80). • Paper jam in tray 2 Paper has jammed in the optional tray. Clear the jam (see "In optional trays"...
Page 93 When the toner cartridge has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™ Web Service (Settings > Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop).
Page 94 Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.
Page 95 Understanding display messages Network-related messages Message Meaning Suggested solutions Error [error number] There is a problem in the network. Turn the machine off and back on again. If the problem persists, call for service. Network Failure: [error number]. Turn off then on. Call for service if the problem persists Error [error number] The machine cannot find the wireless...
Page 96 Understanding display messages Message Meaning Suggested solutions Error [error number] The machine failed to connect to the wireless Check the status of the access point, including its configuration and power AP(access point or wireless router). connections, as well as any devices that may affect wireless communication. Not connected from the wireless AP.
Page 97 Understanding display messages Misc. messages Message Meaning Suggested solutions Door is open. Close it The cover is not securely latched. Close the cover until it locks into place. Front door is open. Close it Error [error number] The machine unit cannot be controlled. Reboot the power and try the printing job again.
Page 98 Understanding display messages Message Meaning Suggested solutions Error [error number] The machine unit cannot be controlled. Reboot the power and try the printing job again. If the problem persists, please call for service. Engine System Failure: [error number]. Call for service Not proper room temp.
Page 99 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Page 100 Specifications General specifications These specifications are subject to change without notice. To see additional specifications and information about changes to the specifications, please visit http:// www.samsung.com. Items Description Depth x Width x Height 421.4 x 460.5 x 351mm (16.59 x 18.13 x 13.82 inches)
Page 101 Specifications Items Description Average operating mode Less than 700 W Power consumption Ready mode Less than 50 W Power save mode Less than 1.21 W Less than 0.1 W Power off mode Network Standby Mode (All Port Less than 1.26 W Activation) a.
Page 102 Specifications Print media specifications Weight/Capacity Type Size Dimensions Tray1 / Optional trays(Tray2, Tray3, Tray4, Multi-purpose tray Tray5) Letter 216 x 279 mm (8.5 x 11 inches) Plain paper 70 to 90 g/m (19 to 24 lbs bond) 70 to 90 g/m (19 to 24 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches)
Page 103 Specifications Weight/Capacity Type Size Dimensions Tray1 / Optional trays(Tray2, Tray3, Tray4, Multi-purpose tray Tray5) Envelope Envelope Monarch 98 x 191 mm (3.87 x 7.5 inches) 75 to 90 g/m (20 to 24 lbs bond) 75 to 90 g/m (20 to 24 lbs bond) Envelope No.
Page 104 Specifications Weight/Capacity Type Size Dimensions Tray1 / Optional trays(Tray2, Tray3, Tray4, Multi-purpose tray Tray5) Recycled Refer to the Plain paper section 60 to 90 g/m (16 to 24 lbs bond) 60 to 90 g/m (16 to 24 lbs bond) Refer to the Plain paper section •...
Page 105 Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 512 MB (1 GB) 1.5 GB Windows XP Service Pack 3 Intel Pentium III 1 GHz (Pentium IV 2 GHz) ® ® ® 512 MB (1 GB) 1.5 GB Windows Server...
Page 106 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space ®...
Page 107 Specifications Linux Items Requirements ® RedHat Enterprise Linux WS 5, 6, 7 Fedora12, 13, 14, 15, 16, 17, 18, 19, 20, 21 ® OpenSuSE 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, 13.2 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10, 14.04, 14.10 SuSE Linux Enterprise Desktop 11, 12 Debian 6, 7 Mint 13, 14, 15, 16, 17...
Page 108 Specifications Network environment Network and wireless models only (see "Features by model" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Page 109 Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
Page 110 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. Website: http://www.samsung.com/cn/support/location/ ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. supportServiceLocation.do?page=SERVICE.LOCATION For more information on the ENERGY STAR program see http:// www.energystar.gov...
Page 111 EU REACH SVHC Declaration This marking on the product, accessories or literature indicates that the For information on Samsung’s environmental commitments and product product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their specific regulatory obligations e.g.
Page 112 Regulatory information • Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the FCC information to the user equipment.
Page 113 Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal Communications Commission (FCC) FCC Statement for Wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
Page 114 Regulatory information Contact the people from you purchased the machine. Germany only The 13 amp plug is the most widely used in the UK and should be suitable. However, some buildings (mainly old ones) do not have normal 13 amp plug sockets.
Page 115 R&TTE Directive 1999/5/EC. In the event of problems, you should contact the Euro QA Lab of Samsung The declaration of conformity may be consulted at Electronics Co., Ltd. in the first instance.
Page 116 Regulatory information European radio approval information (for products Regulatory compliance statements fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless Wireless guidance communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use.
Page 117 Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless Every country has different restrictions on the use of wireless devices. device and the body, for use of a wireless device near the body (this does not Since your system is equipped with a wireless device, when traveling include extremities) is typical.
Page 118 Regulatory information China only 5. Appendix...
Page 119 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 120 User Guide User Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows.
Page 121 Using SyncThru™ Web Service Installing driver over the network IPv6 configuration Using Samsung Printer Center Wireless network setup(Optional) Using Samsung Easy Printer Manager Using Samsung Printer Status Using the NFC feature (Optional) Using Samsung Printer Experience Supported Mobile Apps Mopria™...
Page 122 ADVANCED Printing problems Printing quality problems Operating system problems 6. Useful Setting Menus Before you begin reading a chapter Information Layout Paper Graphic System Setup Emulation Image Management Network Direct USB Job Management Admin Setup...
Page 123: Software Installation
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cableA locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 124: Installation For Mac
Installation for Mac Make sure that the machine is connected to your computer and powered on. Insert the supplied software CD into your CD-ROM drive. Select the CD-ROM volume that appears on Finder. Double-click the Install Software icon. Read the license agreement and Check installation agreement button. Click Next and then follow the instructions in the installation window.
Page 125: Reinstallation For Mac
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Page 126: Installation For Linux
Installation for Linux You need to download Linux software packages from the Samsung website to When installation finished, launch printing utility (Go to System > Administration > Printing or execute "system-config-printer" install the printer software (http://www.samsung.com > find your product >...
Page 127: Reinstallation For Linux
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
Page 128: Using A Network-Connected Machine
2. Using a Network- Connected Machine This chapter gives you step-by-step instructions for setting up a network connected machine and software. • Useful network programs • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup(Optional) •...
Page 129: Useful Network Programs
Useful network programs There are several programs available to setup the network settings easily in a SetIP wired network setup network environment. For the network administrator especially, managing several machines on the network is possible. This utility program allows you to select a network interface and manually configure the IP addresses for use with the TCP/IP protocol.
Page 130: Wired Network Setup
Wired network setup For example: Printing a network configuration report • MAC Address: 00:15:99:41:A2:78 • IP Address: 169.254.192.192 You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network.
Page 131 Wired network setup Download the software from the Samsung website then unpack and IPv4 configuration using SetIP (Mac) install it: (http://www.samsung.com > find your product > Support or Downloads). Before using the SetIP program, disable the computer firewall from System Preferences >...
Page 132 Before using the SetIP program, disable the computer firewall from System Preferences or Administrator. The following instructions may vary from your model or operating systems. Download the SetIP program from the Samsung web site and extract it. Double-Click the SetIPApplet.html file in cdroot/Linux/noarch/ at_opt/share/utils folder.
Page 133: Installing Driver Over The Network
Installing driver over the network You must install the printer driver software for printing. The software includes Windows drivers, applications, and other support programs. Make sure that the network setup for your machine is completed. All Make sure that the machine is connected to the network and powered applications should be closed on your computer before beginning installation.
Page 134 You can start the silent installation by typing /s or /S in the command window. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD.
Page 135 Installing driver over the network Command- line Definition Description Following command-line are effective and operated when command is used with /s or /S. But /h, /H or /? are exceptional commands that can be /p”<port name>” or Specifies printer port. Printer port name can be operated solely.
Page 136 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers /x or Uses existing machine This command provides a for installation. should be installed on the OS driver files to create printer way to install a printer /A”<dest_path>”...
Page 137 Linux /h, /H or /? Shows Command-line Usage. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). Make sure that the machine is connected to your network and powered on.
Page 138 Installing driver over the network Click Add button. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. Select AppSocket/HP JetDirect and enter your machine’s IP address. Acquire root privileges. Click Forward button and add it to your system.
Page 139 Installing driver over the network Run “installprinter” from the command line. This will bring up the Add Setting up the printer Printer Wizard window. Setup the printer in this window referring to the following procedures. To add the printer to your UNIX system, run ‘installprinter’ from the command line.
Page 140: Ipv6 Configuration
IPv6 configuration DHCPv6 address configuration IPv6 is supported properly only in Windows Vista or higher. If you have a DHCPv6 server on your network, you can set one of the following options for default dynamic host configuration. Select (Menu) > Network > TCP/IP (IPv6) > DHCPv6 Config on the From the control panel control panel.
Page 141 IPv6 configuration • You can also set the DHCPv6. From the SyncThru™ Web Service • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text Activating IPv6 box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
Page 142: Wireless Network Setup(Optional)
Wireless network setup(Optional) • If you want to add wireless feature to the machine, check the option lists • Some wireless network installation types may not be available and contact the purchasing point to order (see "Available accessories" on depending on the model or country. page 57).
Page 143 Wireless network setup(Optional) Choosing your type Using the WPS menu There are two methods available to connect your machine to a wireless network. If your machine and an access point (or wireless router) support Wi-Fi Protected • The Push Button Configuration (PBC) method allows you to connect your Setup™...
Page 144 Wireless network setup(Optional) Select (Menu) > Network > Wi-Fi > WPS on the control panel. Select (Menu) > Network > Wi-Fi > WPS on the control panel. Press Connect via PBC. Press Connect via PIN. Press OK when the confirmation window appears. Touch OK when the confirmation window appears.
Page 145 Insert the supplied software CD into your CD-ROM drive. Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
Page 146 Wireless network setup(Optional) On the Are you setting up your printer for the first time? screen, select • Confirm Network Key: Confirm the encryption network password value. Yes, I will set up my printer's wireless network. Then, click Next. • WEP Key Index: If you are using WEP Encryption, select the appropriate If your printer is already connected on the network, select No, my WEP Key Index.
Page 147 Wireless network setup(Optional) If your printer supports Wi-Fi Direct and this function is disabled, its corresponding screen will appears. Setup using Mac If you want to enable Wi-Fi Direct, check the checkbox, and click Next. If not, click just Next. Items to prepare •...
Page 148 Wireless network setup(Optional) Select Wireless on the Printer Connection Type. • Confirm Network Key: Confirm the encryption network key value. • WEP Key Index: If you are using WEP Encryption, select the appropriate Click Next. WEP Key Index. The wireless network security window appears when the access point has If the installer asks you to allow access to the keychain, click Deny.
Page 149 Wireless network setup(Optional) IP setting using SetIP Program (Windows) Using a network cable This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine. The MAC address is the hardware serial number of the network interface and can be found in the See your network administrator, or the person that set up your wireless Network Configuration Report.
Page 150 Wireless network setup(Optional) Check whether or not the network cable is connected to the machine. If Click Next. not, connect the machine with a standard network cable. If the wireless security setting window appears, enter the registered password (network password) and click Next. Start a web browser such as Internet Explorer, Safari, or Firefox and enter your machine’s new IP address in the browser window.
Page 151 Wi-Fi Direct is a secure and easy-to-use peer-to-peer connection between a Wi- Fi Direct-enabled printer and mobile device. After the driver installation is complete, Samsung Easy Printer Manager can be used to change Wi-Fi Direct settings. With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while concurrently connecting to an access point.
Page 152 Wireless network setup(Optional) From the Start menu, select Programs or All Programs > Samsung Printers > From the network-connected computer Samsung Easy Printer Manager > Device Settings > Network. If your printer is using a network cable or a wireless access point, you can enable •...
Page 153 Wireless network setup(Optional) • Check whether the access point (or wireless router) has a configured Troubleshooting for wireless network security (password). If it has a password, refer to the access point (or wireless router) administrator. If problems occur while using the machine on a network, check the following: •...
Page 154 Wireless network setup(Optional) • The machine is located away from other electronic devices that may interfere with the wireless signal. Many devices can interfere with the wireless signal, including a microwave oven and some Bluetooth devices. • Whenever the configuration of your access point (or wireless router) changes, you must do the product's wireless network setup again.
Page 155: Using The Nfc Feature (Optional)
- Remove the case or cover from the mobile device, then try again. • Samsung Mobile Print Pro: Helps users to get an authentication easily. This - Reinstall the battery from the mobile device, then try again. app provides one way of getting a user authentication using your mobile device (see "Using the Samsung Mobile Print Pro App"...
Page 156 Wait few seconds for the mobile device to connect to the printer. Open Samsung Mobile Print Pro app. If you do not have Samsung Mobile Print Pro installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
Page 157 ) on your printer. Wait few seconds for the mobile device to connect to the printer. If you do not have Samsung Mobile Print Pro installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
Page 158 Samsung Mobile Print Manager app. Touch your cellphone on the NFC tag on your printer to copy the settings and tap on the printer you want to set the setting.
Page 159 Wi-Fi Direct for mobile printing" on page 151). Open Samsung Mobile Print Manager from your mobile device. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
Page 160 Open Samsung Mobile Print Manager from your mobile device. Wait few seconds for the mobile device to connect to the printer. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
Page 161 Wi-Fi Direct feature is enabled on your printer. Open Samsung Mobile Print app. If you do not have Samsung Mobile Print installed on your cellphone, go to the application store (Samsung Apps, Play Store, App Store) on your mobile device, and just search for download the app and try again.
Page 162 Using the NFC feature (Optional) Tag your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait a few seconds for the mobile device to send a job to the printer. For some mobile devices, NFC tag might not be located at the back of the mobile device.
Page 163: Supported Mobile Apps
– just simply install the Samsung Mobile Print application, and it will download the app. automatically detect compatible Samsung printers. Besides printing photos, web pages, and PDFs, scanning is also supported. If you have a Samsung • Samsung Mobile Print Pro/Samusng Mobile Print Manager...
Page 164: Mopria
Mopria™ Click Login in the top right corner of the SyncThru™ Web Service website. Only Mopria-certified machines can use the Mopria feature. Check the box that your machine came in for the Mopria-certified logo. Type in your ID and Password and select the Domain. then click LOGIN. Use the same login ID, password, and domain as when your log in from the machine (see "Using SyncThru™...
Page 165 Mopria™ In the Settings menu of your Android device, tap Printing. The location of this option may differ depending on your mobile device. If you cannot locate the Printing option, refer to the user's manual for your mobile device. Under Print Services, tap Mopria Print Service. Tap the On/Off slider to enable the Mopria Print Service.
Page 166: Airprint
AirPrint Type in the ID and Password, then click Login. If it’s your first time logging into SyncThru™ Web Service, type in the below default ID and Only AirPrint certified machines can use the AirPrint feature. Check the box password. We recommend you to change the default password for your machine came in for the AirPrint certified mark.
Page 167 AirPrint Touch Print button. Print it out. Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area. You can click cancel in the print center. 2. Using a Network-Connected Machine...
Page 168: Special Features
3. Special Features This chapter explains special printing features. • Altitude adjustment • Entering various characters • Printing features • The procedures in this chapter are mainly based on Windows 7. • It may be necessary to press to navigate to lower-level menus for some models.
Page 169: Altitude Adjustment
High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft) • High4: 4,000 m(13,123 ft)-5,000 m(16,404 ft) You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. • For Windows and Mac users, you set from Samsung Easy Printer Manager >...
Page 170: Entering Various Characters
Entering various characters As you perform various tasks, you may need to enter names and numbers. Assigned numbers, letters, or characters A B C a b c 2 D E F d e f 3 Entering alphanumeric characters G H I g h i 4 Press the button until the correct letter appears on the display.
Page 171: Printing Features
Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If you want to change the settings for each print job, change it in Printing on page 44). Preferences. • This feature may not be available depending on model or optional goods (see "Features by model"...
Page 172 For example, c:\Temp\file name. - For models that provide XPS driver from the Samsung website, http:/ /www.samsung.com > find your product> Support or downloads. If you type in only the file name, the file is automatically saved in My Documents, Documents and Settings, or Users.
Page 173 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Page 174 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
Page 175 Printing features Item Description Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. •...
Page 176 Printing features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
Page 177 Printing features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 7). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
Page 178 Printing features Item Description a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
Page 179 Printing features Item Description • This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page 7). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
Page 180 Printing features Item Description This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. Job Accounting •...
Page 181 Customize the machine settings for your needs. To install this program: Download the software from the Samsung website then unpack and install it: Click Print. The selected PDF file is sent to the machine. (http://www.samsung.com > find your product > Support or Downloads).
Page 182 Printing features Changing printer settings Mac printing You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, Some features may not be available depending on models or options. It which appears in the printer properties window, may differ depending on the means that the features are not supported.
Page 183 Printing features Printing on both sides of the paper Using help Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information Some features may not be available depending on models or options. It means that the features are not supported (see "Variety feature"...
Page 184 Printing features Printing from applications Printing files There are a lot of Linux applications that allow you to print using Common UNIX You can print text, image, pdf files on your machine using the standard Printing System (CUPS). You can print on your machine from any such CUPS directly from the command line interface.
Page 185 Printing features Unix printing To take advantage of the printer features provided by your printer driver, press Properties. Some features may not be available depending on models or options. It Press OK to start the print job. means that the features are not supported (see "Features by model" on page 7).
Page 186 Printing features Printer-Specific Settings tab Automatic duplex printing may not be available depending on models. You Select various options in the JCL and General frames to customize various can alternatively use the lpr printing system or other applications for odd- settings.
Page 187: Useful Management Tools
• Accessing management tools • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Printer Center • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...
Page 188: Accessing Management Tools
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
Page 189: Easy Capture Manager
Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 4.
Page 190: Samsung Anyweb Print
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Page 191: Easy Eco Driver
Start Easy Eco Driver before printing job checkbox in the Basic tab of the printing preference window. • To use this feature on Stylish User Interface, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Printer Center" on page 196).
Page 192: Using Syncthru™ Web Service
Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. Type in the below default ID and password.
Page 193 Using SyncThru™ Web Service Settings tab SyncThru™ Web Service overview This tab allows you to set configurations provided by your machine and network. You need to log-in as an administrator to view this tab. • Machine Settings tab: Sets options provided by your machine. •...
Page 194 You can also connect to You can receive emails about your machine’s status by setting this option. By Samsung website or download drivers by selecting the Link menu. setting information such as IP address, host name, e-mail address and SMTP server information, the machine status (toner cartridge shortage or machine •...
Page 195 Using SyncThru™ Web Service Click Add button to add e-mail notification user. Setting the system administrator’s information Set the recipient name and e-mail address(es) with notification items you want to receive an alert for. This setting is necessary for using the e-mail notification option. Click Apply.
Page 196: Using Samsung Printer Center
The Samsung Printer Center allows you to manage all the printer drivers installed on your computer from a single integrated application. You can use the Samsung Printer Center to add and remove printer drivers, check the status of printers, update printer software, and configure printer driver settings.
Page 197 Using Samsung Printer Center Scanner & Fax Tab Quick links Displays links to various printer driver management functions. The quick links in the Printers tab link to the following functions: • Settings: Allows you to configure the settings for individual printer driver.
Page 198 Using Samsung Printer Center Quick links Displays links to the functions available for managing fax or scanner drivers. The quick links in the Scanner & Fax tab offer the following features: To use this feature, the scanner driver and fax driver must be installed on the computer.
Page 199: Using Samsung Easy Printer Manager
Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Printer list The Printer list displays printers installed on your computer Easy Printer Manager > Samsung Easy Printer Manager.
Page 200 Using Samsung Easy Printer Manager Advanced The advanced user interface is intended to be used by the Application Includes links for changing to the refresh, preference setting, Setting person responsible for managing the network and information help, and about. machines.
Page 201: Using Samsung Printer Status
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use.
Page 202 Using Samsung Printer Status User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. Supplies You can view the percentage of toner remaining in Information each toner cartridge.
Page 203: Using Samsung Printer Experience
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
Page 204 Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
Page 205 Deleting a printer Printing From the Charms, select Settings. This section explains common printing tasks from the Start screen. Or, right-click the Samsung Printer Experience page and select Settings. Basic printing Select Remove Printer Select the printer you want to delete.
Page 206 Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
Page 207 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.
Page 208 The most frequently used printing menus are displayed for quick scanning. Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Job Accounting Click Scan ( This option allows you to print with the given permission.
Page 209 Using Samsung Printer Experience Adjust the prescanned image with scanning operation functions such as rotate and mirror. Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available.
Page 210: Troubleshooting
5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems For errors that occur during the wireless software installation and settings, refer to the troubleshooting section in the wireless setting chapter (see "Troubleshooting for wireless network"...
Page 211: Paper Feeding Problems
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Page 212: Power And Cable Connecting Problems
Power and cable connecting problems Reboot the power. If the problem persists, please call for service. Condition Suggested solutions The machine is not receiving power, 1 Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, or the connection cable between the press it.
Page 213: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wake Up) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
Page 214 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
Page 215 Printing problems Condition Possible cause Suggested solutions The machine prints, but The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already the text is wrong, printed successfully. If possible, attach the cable and the machine to another computer garbled, or incomplete.
Page 216 Printing problems Condition Possible cause Suggested solutions Before printing, the Using damp/wet paper can cause vapor [white This is not a problem. Just keep printing. If you are bothered by the smoke [vapor], then machine emits vapor near smoke] during printing. replace the paper with fresh paper from an unopened ream.
Page 217: Printing Quality Problems
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
Page 218 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 70). •...
Page 219 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 62). If white vertical streaks appear on the page: •...
Page 220 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
Page 221 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
Page 222 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
Page 223 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 70). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 62). If the problem persists, the machine may require repair.
Page 224 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Page 225: Operating System Problems
Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
Page 226 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Page 227 Operating system problems Common Linux problems condition Suggested solutions There is no xsane nor simple- For some Linux distributions, there might be no default scan application. To use scan features, install one of scan applications using scan applicatin on my Linux download center supplied by the OS(ex.
Page 228 Operating system problems Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution The PostScript file cannot be The PostScript driver may not be installed • Install the PostScript driver (see "Software Installation" on page 123). printed correctly.
Page 229 6. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Information • Layout • Paper • Graphic •...
Page 230: Before You Begin Reading A Chapter
Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 26). The following are tips for using this chapter •...
Page 231: Information
Information Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Prints a report of printout counts for each user. This is page 26).
Page 232: Layout
Layout Item Description Some menus may not appear in the display depending on options or • Common Margin: Sets the margin for each side of models. If so, it is not applicable to your machine (see "Menu overview" on paper. page 26).
Page 233: Paper
Paper Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: • Press (Menu) > Paper on the control panel. Item Description Copies...
Page 234: Graphic
Graphic Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: • Press (Menu) > Graphic on the control panel. Item Description Specifies the number of dots printed per inch (dpi).
Page 235: System Setup
System Setup Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on When this option is On, you can wake up the machine page 26).
Page 236 System Setup Item Description Item Description Determine whether or not the machine continues Decides to use or not use the Auto Tray Switch feature printing when it detects the paper does not match the Tray Protection for a certain tray. If you set tray 1 to on, for example, paper settings.
Page 237 Allows you to save print resources and enables eco- friendly printing (see "Eco printing" on page 47). • If you run the printer driver or Samsung Easy Printer Manager, the time automatically • Default Mode: Select whether to turn the Eco mode extends.
Page 238: Emulation
Emulation Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: • Press (Menu) > Emulation on the control panel. Item Description The machine language defines how the computer...
Page 239: Image Management
Image Management Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: • Press (Menu) > Image Management on the control panel. Item Description This menu allows you to adjust contrast, color by color.
Page 240: Network
Network Option Description Some menus may not appear in the display depending on options or Configure the ethernet port and network transmission models. If so, it is not applicable to your machine (see "Menu overview" on speed. page 26). Ethernet Turn the power off and on after you change this To change the menu options: option.
Page 241: Direct Usb
Direct USB Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: Item Description Print From Select a file to print. File Manage Select a file to delete.
Page 242: Job Management
Job Management Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 26). To change the menu options: Item Description Active Job Displays the list of jobs in progress and pending. Secured Job Displays the list of jobs that are secured on the disk Stored Job...
Page 243: Admin Setup
Admin Setup Item Description • Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" Exports data stored on the machine stick to a USB memory Export Setting on page 26).
Page 244 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 245 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Page 246 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Page 247 Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Page 248 Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
Page 249 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Page 250 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
Page 251 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Page 252 Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Page 253 Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
Page 254 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
Page 255 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
Page 256 Index device options tips for avoiding paper jams direct printing utility accessories driver installation installing layout Unix ordering Linux AirPrint common Linux problems AnyWeb Print driver installation for network connected eco printing entering character driver installation for USB cable connected error message buttons driver reinstallation for USB cable connected...
Page 257 Index common Mac problems loading ordering driver installation for network connected tips on using output support using special media overlay printing driver installation for USB cable connected create delete driver reinstallation for USB cable connected network print driver installation printing Linux system requirements paper...
Page 258 Windows safety non-Samsung and refilled printing on both sides of paper redistributing toner symbols printing to a file replacing the cartridge samsung printer experience setting as a default machine...
Page 259 Index common Windows problems driver installation for network connected understanding the status LED UNIX driver installation for USB cable connected driver installation for network connected system requirements printing using SetIP Unix wireless system requirements USB cable disconnecting driver installation wireless network driver reinstallation network cable USB flash memory...

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