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NLTroubleshooting
Malfunction
Door cannot be
opened.
Washing water is not
pumped out.
50
Cause and Troubleshooting
Open the door with the emergency release.
▶
→ "Emergency release", page 57
Drain pipe or water drain hose is clogged.
Clean the drain pipe and the water drain hose.
▶
Drain pipe or water drain hose is kinked or
pinched.
Make sure that the drain pipe and the water
▶
drain hose are not kinked or pinched.
Drain pump is clogged.
→
"Cleaning the drain pump", page 42
▶
is activated.
Resume the program byCentrifugeorDrainto
▶
choose and press .
Water drain hose is connected too high.
Install the water drain hose at a maximum height of 1
▶
meter.
Pump cover not assembled correctly.
Assemble the pump cover correctly.
▶
Detergent dosage is too high.
Immediate measure: mix a tablespoon of fabric
▶
softener with 0.5 l of water and pour this mixture into
the manual dosing compartment (not for outdoor,
sportswear and down textiles).
When the intelligent dosing is activated, reduce the
▶
basic dosing amount
→ Page 37 .
When dosing manually, reduce the amount of
▶
detergent for the next wash with an equal load.
Unauthorized extension mounted on the water drain
hose.
Remove any unauthorized extensions from the
▶
water drain hose.
→
"Connecting the device", page 16
Pump cover is not fully screwed in.
Make sure that the pump cover is screwed into the
▶
device as far as it will go. The pump cover handle
must be vertical.
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