Palm VIIX Handbook page 265

When I tap the
HotSync button on
the cradle, nothing
happens on Palm
Desktop software
and my handheld
times out.
When I perform a
HotSync operation,
my information does
not transfer to Palm
Desktop software.
Appendix B
Check Palm Desktop software HotSync
Setup options to confirm that you have
the correct settings for local HotSync
operations.
If you are experiencing intermittent
success, try a lower speed setting on the
Local tab in the Setup dialog box in the
HotSync Manager.
Close and restart HotSync Manager on
your computer.
Verify there are no COM port conflicts
on your computer:
1. From the Start menu, choose Set-
tings, and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Make sure each accessory is using a
different port.
Make a copy of your Palm folder.
Uninstall, then reinstall Palm Desktop
software.
Turn on your handheld and tap the
Applications icon. Tap the HotSync icon,
then tap Local.
If you have performed a HotSync
operation successfully, but you cannot
find the data from your handheld on
Palm Desktop software, check to see
you have the correct user name selected
for viewing data.
Click the HotSync Manager and choose
Custom. Check that all conduits are set
to synchronize files.
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