Troubleshooting; Common Problems - TSC PEX-2000 Series User Manual

8. Troubleshooting

8.1 Common Problems

Problem
Power indicator does not
illuminate
Carriage Open
Not Printing
No print on the label
No Ribbon
No Paper
Paper Jam
Can't downloading the file to
memory (FLASH / CARD)
Possible Cause
* The power cord is not properly connected.
* The printhead carriages are open.
* Check if interface cable is well connected
to the interface connector.
* Check if wireless or Bluetooth device is
well connected between host and print
engine.
* The port specified in the Windows driver is
not correct.
* Label or ribbon is loaded not correctly.
* Use wrong type paper or ribbon
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not calibrated.
* Gap/black mark sensor is not set properly.
* Make sure label size is set properly.
* Labels may be stuck inside the print engine
mechanism.
* The space of memory is full.
Recovery Procedure
* Plug the power cord in print engine and outlet.
* Switch the power on.
* Please close the print carriages.
* Re-connect cable to interface or change a new cable.
* Please reset the wireless device setting.
* Select the correct print port in the driver.
* Clean the printhead.
* Printhead's harness connector is not well connected
with printhead. Turn off the power and plug the
connector again.
* Check your program if there is a command PRINT at
the end of the file and there must have CRLF at the end
of each command line.
* Follow the instructions in loading the media and ribbon.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.
* Supply a new ribbon roll.
* Please refer to the steps in user's manual to reinstall
the ribbon.
* Supply a new label roll.
* Please refer to the steps in user's manual to reinstall
the label roll.
* Calibrate the gap/black mark sensor.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the print engine
mechanism.
* Delete unused files in the memory.
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