GE MDS entraNET Series Startup Manual page 25

Table 6. Troubleshooting with the Embedded
Symptom
Cannot access
the entraNET AP
Menu (through
COM1)
Cannot access
the Remote
command
interface
Display on
terminal or
Telnet screen is
garbled
Cannot pass IP
data to the WAN.
05-4565A01, Rev. A
Management System (Continued)
Possible Cause and Resolution
a. Check for secure cable connections. The serial
data cable should be as short as possible, never
exceeding 50 ft./15m.
b. If the radio is an AP, connect using a Telnet session
or a Web browser.
c. Disable the serial mode for COM1
(Serial Gateway Configuration>COM1 Serial
Data Port>Status>Disabled)
Or, if you know the radio data configuration, follow
the numbered steps below:
1. Connect to COM1 via a terminal set to VT100
and the port data baud rate.
2. Enter + + +
3. Change the terminal baud rate to match the
transceiver console baud rate.
4. Enter + + +
a. Check for secure cable connections. Serial data
cable should be as short as possible, never
exceeding 50 feet (15 meters).
b. Connect to the AP menu and manage the Remote
via the Serial Configuration menu. Check the
configuration for COM1 or COM2, as applicable.
a. Verify that the terminal or terminal emulator or
Telnet application is set to VT100. Restart the
terminal program.
a. Verify the AP IP settings.
b. Use the PING command to test communication
with the AP and endpoints connected to Remote
radios in the local radio system.
c. If successful with the local PING, attempt to PING
an IP radio attached to a radio.
d. If successful with the LAN PINGs, try connecting to
a known radio in the WAN.
ENTER
ENTER
MDS entraNET Start-Up Guide
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