Problems And Solutions; Setup Problems - Epson Expression 1640XL Graphic Arts User Manual

Problems and
Solutions
Here are some troubleshooting tips if
you're having trouble setting up your
scanner, scanning, or getting the
quality you want from your scans.

Setup Problems

You see an error message that
there is no response from the
scanner, or that you can't start
EPSON Scan.
Check your cable connections. If
■
your cable is securely connected to
both the scanner and computer,
try another cable. If you have a
USB connection, use an EPSON
USB cable. If you are using the
optional IEEE 1394 FireWire
interface card, use the cable that
came with the card. If you have a
SCSI connection, try using a high
quality, shielded cable, and be sure
to restart your computer after you
change the cable.
The USB connection only
■
supports Macintosh, or
Windows 98, 2000, Me, or XP
system. The Windows operating
system must be preinstalled on
your system, not upgraded.
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Problems and Solutions

The IEEE 1394 FireWire interface
■
only supports Macintosh, or
Windows Me, 2000, and XP. The
Windows operating system must
be preinstalled on your system,
not upgraded, and the computer
must have an OHCI-compliant
IEEE 1394 port or card. There is
no IEEE 1394 support for
Windows 98.
If your scanner is connected to a
■
USB hub, try connecting it
directly to the computer's USB
port.
Make sure your scanner is on. If
■
you opened your host application
before you turned on the scanner,
close your application and reopen
it. If that doesn't work, restart
your system.
Check the Plug and Play option
■
for your computer; it should be
active (Windows 98, 2000, Me,
and XP only).
If you have a SCSI connection,
■
turn off both your scanner and
computer. Then turn on your
scanner before you turn on the
computer.
If you have a SCSI connection,
■
make sure your SCSI board is
installed correctly.
If the SCSI board is found, but
not the scanner, check the SCSI
terminator and ID. Make sure the
SCSI ID doesn't conflict with
another SCSI device.