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Epson 1640XL - Expression Graphic Arts Product Support Bulletin

Epson 1640XL - Expression Graphic Arts Product Support Bulletin

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April 2, 2007
PSB #:
TI 06-0491 Rev.B
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
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Summary of Contents for Epson 1640XL - Expression Graphic Arts

  • Page 1 Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...
  • Page 2 ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.
  • Page 3 Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products Subject: EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3 This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the following models: Perfection 610/640/1200/1240/1250/1260/1640/ 1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400 multi-function devices, Expression 1600/1680/1640XL series scanners.
  • Page 4 • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan. • You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.
  • Page 5 EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product’s documentation.
  • Page 6: Important Notes

    2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software. USB hubs must be self-powered and connected in a first-tier configuration for reliability Macintosh OS USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac®...
  • Page 7 Expression 1600/1640XL/1680/GT-10000/10000+ Series Scanners Subject: Epson TWAIN Pro Network Driver 2.00A (Rev.B) This bulletin was created to inform you of a modification to the Epson TWAIN Pro Network driver v.2.00A for the Expression 1600/1640XL/1680 and GT-10000/10000+ series scanners. Description of Change: The updated driver has been modified for Windows NT 4.0, 2000 and XP to allow only client...
  • Page 8: Description Of Change

    1) Log in to your computer as an Administrator or as a user with Administrator rights. 2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to remove currently installed Twain Pro drivers. Read the instructions included with the Uninstaller before running the utility.
  • Page 9 You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.
  • Page 10 Twain Driver Installation: 1. Start your computer in 9.2.1. 2. Install the Twain driver. 3. Connect and power on the scanner. 4. Restart your computer in OS 10.1 5. Start Classic Launch your scanning application Page 2 of 2...
  • Page 11 EPSON RODUCT UPPORT ULLETIN Date: 10/01/2001 PSB No.: PSB.2001.10.003 Reference: N/A Originator: RD Authorization: Affected Product(s): Expression 1600/1680/1640XL and GT 10000+ Subject: Safely Removing a Jammed IEEE 1394 Scanner Interface Card This bulletin provides instructions on how to safely remove the IEEE 1394 scanner interface card in cases where is necessary to remove it or re-insert it and this simple operation becomes unexpectedly difficult because the card gets jammed in the slot.
  • Page 12: Corrective Action

    Corrective Action: Please, follow this procedure to remove the card. 1. Check that the printer is off an the AC power cable is unplugged 2. Loosen up completely the thumbscrews on the IEEE 1394 card. 3. Carefully pull the card straight out. 4.
  • Page 13 Subject: Links to PageManager Patches This bulletin provides information and links to patches for Newsoft’s Presto PageManager software that is included with several of Epson scanner products. The links provide instant access to the patch files on Newsoft’s web site.
  • Page 14 Model Name Driver Version Stylus Pro 9000 Rev. 6.3aE Stylus Pro 7000 Rev. 6.3aE Stylus Color 900 Rev. 6.3aE Epson Stylus Driver Updater *1 Rev. 1.0aE / 1.1aE Scanner: Model Name Driver Version Expression 1640XL Rev. 1.7aE Expression 836XL Rev. 1.7aE Expression 1600 Rev.
  • Page 15 Please follow the procedure below in order to delete the FireWire files from the system: 1. Insert the Mac OS bootable CD in your CD ROM drive 2. Reboot the system while holding down the C key on the Keyboard 3.
  • Page 16 Subject: Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners, Digital Cameras, and Stylus Scan Series devices running in Macintosh OS X Classic mode. Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers.
  • Page 17 Digital Camera Notes: EPSON Photo! 3 must be installed in a true Mac OS 9.1 environment. It cannot be installed in Mac OS X Classic mode. After installation, restart the computer in OS X, start Classic, then launch Photo! 3.