CSL DIGIAIR PRO 3 Troubleshooting page 4

for 5 seconds to fail the primary path. The path will stay in fail for 15 mins unless you
tap B again to restore the path.
Q. How can I check the signal strength of each radio module?
A. You can check the signal strength of the radio module on a commissioned device
via the My Base App. Alternatively, when in the quiescent/normal state, you can
press button A to toggle to the connectivity menu. Once there, LED 1 (first path) will
show you the signal strength. We recommend a solid green LED (40% or 4/10 and
above).
Q. Does my unit have a roaming SIM?
A. Yes, all DigiAir Pro 3 Radio devices come with 2 Roaming 4G SIMs
Q. My signal strength is 30% (3/10) or less or my LED is orange/red. What
can I do to improve it?
A. You can improve this by:
• Avoiding coiling the aerial cable
• Moving the aerial away from electrical equipment/wiring
• Moving the aerial to a higher point in the property or closer to a window/door
LAN TROUBLESHOOTING ONLY
Q. Why is my LAN path not working if my ETH LED is flashing green?
A. This means the device can see it is connected to the customer's router but there
is a network configuration error. This type of fault can be due to the below:
• The network administrator has not amended the firewall rules as required. The
required information can be found in the "Customer IT Survey Form" on the installer
zone.
• If the device requires static IP addresses and these have not been added to the
"Edit LAN Config" section of My Base. As standard the site records are setup with
DHCP.
Q. Why is my ETH LED not flashing if I have connected the ethernet cable to
the device?
A. This means the device is not able to see a physical connection. We would advise
testing the RJ45 ethernet cable and also making sure the port the cable is plugged
into is live and not disabled/suspended.
Q. Does my device require static IP addresses?