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Troubleshooting
Related Manuals for CSL DUALCOM PRO 4
Summary of Contents for CSL DUALCOM PRO 4
- Page 1 DUALCOM PRO 4...
- Page 2 DualCom Pro 4 Introduction The DualCom Pro 4 range offers installers easier, faster installation of a professional signalling system with even greater resilience, plus access to CSL Live, our ordering and management portal. Using the onboard serial connections, pins triggering or dial capture, DualCom Pro 4 is compatible with a wide range of control equipment including systems installed to EN50136 &...
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Page 3: Step 1 - Site Preparation
Fixed IP settings can be added or amended using the My Base App. Fit the Ethernet Adapter to the DualCom Pro 4 and connect an Ethernet cable from the adapter to the customer's router. Once the DualCom Pro has been powered up, the LEDs in the Ethernet adapter will flash between red, amber and green to indicate the connection is operational and... - Page 4 The aerial is connected and/or the Ethernet cable is installed, as appropriate. The alarm panel or PSU is powered down. Wire the DualCom Pro in this order. Negative (-) power Positive (+) power Serial cable or inputs If required, connect the serial cable - RS485, RS232 or TTL (panel dependent) – see Panel Connections section for more information.
- Page 5 LED 1 LED 2 LED 3 Device Status Figure 3 - Quiescent/Normal State If using input pins Pin Triggering, whilst in quiescent/normal state, press button C for 5 second to self-learn the current panel input status. LED 3 will flash amber then red and return to sold green once completed. If using Dial Capture, Serial or DC09 to connect to the panel please follow Advanced Setup.
- Page 6 DualCom Pro 4 Advanced Setup Configuring the DualCom Pro All device configuration can be performed using the My Base App or website. Download the app from App Store or Google Play and enter your credentials. Alternatively in a browser go to My Base If need be, you can use the one-time access page to install a device using your mobile phone or web browser without login details.
- Page 7 relevant messages and forward them via the Gemini Global Platform to the ARC. Installers are advised that the intended use should avoid situations where the rate of trigger exceeds the rate at which messages are received by the ARC receiver. In the default configuration, pin inputs 1, 2, 3, 5 –...
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Page 8: Dial Capture
For non-Fire installations, relay 2 is unused. Manually turning it on and off in My Base can be used to signal to an external device connected to the relay. If the DualCom Pro 4 has EN54 Fire Mode enabled then the relays are configured as described in ….. - Page 9 Figure 7 – Dial Capture Wiring See the Dial Capture Guide for detailed set up instructions. DC09 Ethernet Connections If the DualCom Pro is using the onboard Ethernet connection for signalling, then an add-on Ethernet module should be installed for managing the panel connection. See the DC-09 TCP/IP Guide for detailed set up instructions.
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Page 10: Checking The Installation
The LED will show the connectivity status of your path. Solid green = good connection Amber = connection to local network is good but no access to internet/CSL Red = error – check the ethernet cable and ETH LED Press Button A again to return to Quiescent/Normal State. - Page 11 Verify LAN Connectivity This enables the installer to identify if there are any issues with the customer’s IT firewall configuration which may prevent the DualCom Pro connecting to the CSL Servers. Press Button B once from the Quiescent/Normal State.
- Page 12 Press Button C once from Quiescent/Normal State to send a Test Alarm LED 3 will flash once and a test alarm (SIA NR) will be sent for each path to the CSL Servers. Two for a single path DualCom Pro and four for a dual path DualCom Pro.
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Page 13: Interpreting The Leds
DualCom Pro 4 Troubleshooting Interpreting the LEDs The LEDs provide summary information as to the state of the device is. For further information go to My Base. LED Off Red Flashing Red Solid Amber Flashing Amber Solid Green Flashing Green Solid Figure 10 - LED Key As the DualCom Pro powers up for the very first time it will run through its... -
Page 14: Radio Troubleshooting
LED 3 Error found on the device (no commissioning performed) No errors found and the device is currently transmitting or receiving data Operating Normally Figure 12 - Quiescent/Normal State LEDs From the quiescent/normal state, press button A. Only LED 1 will show. LED 1 No signal / SIM not ready or LAN not connected... -
Page 15: Lan Troubleshooting
Does my device require static IP addresses? No, it will also work with DHCP. Does the DualCom Pro 4 support any type of negotiation speed? No, the DualCom Pro 4 will only support negotiation speeds of up to 100Mbps. - Page 16 DualCom Pro 4 Technical Specifications Radio or LAN: 70 mm (h) x 125mm (w) x 16mm Dimensions Dual Radio: 70 mm (h) x 125mm (w) x 21mm Dual LAN: 70mm (h) x 125mm (w) x 23mm (d) Weight Temperature -10 °C to + 55 °C...
- Page 17 ATS Classification EN 50136-2:2013 SP2, SP3, ATS Classification EN 50136-1-1:1998 • Radio D3, M3, T4, S2, I3, A4 (ATS5) • LAN D3, M3, T4, S2, I3, A4 (ATS5) DualCom Pro 4 DigiAir Pro 4 PATH AVAILABLE GRADES WHAT'S IN THE BOX...
- Page 18 Fire detection and fire alarm systems / Alarm transmission and fault warning routing equipment EN 50131-10:2014 EN 50136-1:2012/A1:2018 EN 50136-2:2013 PD6662:2017 / PD6669:2017 Type of transmission system: Type 1 SP5 / DP4 Security Grade:1-4 depending on the I&HAS housing in which it is installed. Environmental Class: II https://www.csl-group.com/uk/...
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Page 19: Input Pins
DualCom Pro 4 Fire Setup DualCom Pro Fire Guide This document covers the requirements of a Fire installation and is a supplement for the GradeShift Pro 2 and DigiAir Pro 3. The guide uses DualCom Pro Fire to refer to both product variants. - Page 20 The DualCom Pro Fire uses a normally closed configuration so that a power fail on the Fire Alarm Panel will signal an alarm to the Gemini Global Platform. If the circuit is broken, then an open circuit tamper alarm will be generated If it detects 0v, then a short circuit tamper alarm will be generated If the wrong resistor values have been used, then a fault tamper alarm will be generated...
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Page 21: Relay Wiring
to C. When the DualCom Pro is powered and in a quiescent state, Relay 1 has the NO1 connected to C1 and the NC1 is not connected to C1. If a fault occurs then, Relay 1 changes such that NO1 is not connected to C1 and NC1 is connected to C1.
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