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General Troubleshooting Information
Problem Entered wrong password.
Solution Obtain a valid password or set the password to a default value.
Note
You must have local serial access to your appliance console to perform
this procedure. With a keyboard and monitor directly connected to the
appliance, the boot prompt does not appear, and you cannot perform this
procedure.
For information about how to reset the admin password to a default value or
how to reset the default database settings, see the Nokia Network Voyager
Reference Guide or CLI Reference Guide for the version of IPSO you are
using.
Do Not Receive a Login Prompt—Error Messages Appear
Problem The EM5400 appliance is defective, or the file system on the
appliance is defective.
Solution Contact the Nokia customer support site listed in
"Nokia Contact
Information"
on page 3.
Note
Use the full installation procedure to install a new system. The new
system completely replaces the contents of the drive and might be
needed to restore or reload an EM5400 appliance. This procedure erases
any configuration database on the appliance. For information about how
to complete the full installation procedure, see the current release notes.
The release notes are located on the Nokia customer support Web site as
listed in the
"Nokia Contact Information"
on page 3.
Nokia EM5400 IP Security Platform (IP260 and IP265 Appliances) Installation Guide
75
EM5400 IP Security Platform includes IP260, IP265, 50i, 50s Appliances
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