Sony DIRECTV SAT-HD300 Operating Instructions Manual page 120

TROUBLESHOOTIN G
SYM PTOM S
The Program Guide show s channels
I don't receive.
Cannot receive high-definition
channels.
Normal picture but no sound.
Picture is distorted.
Video image does not fill the TV
screen.
Available channels are missing.
A previously available channel is no
longer available.
4:3 Aspect ratio cannot be selected.
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SOLUTIONS
- Contact your service provider to subscribe to all available channels.
- Adjust your antenna or satellite dish to receive all available channels.
(see section 3-4)
- Use the Custom Guide feature to select channels that you receive. (see
section 7-2)
- Whenever you access the GUIDE, make sure you select the CUSTOM
guide (see section 7-2) to show only channels not HIDDEN (see section 8-
8). Occasionally, broadcaster may move or add new channels or services,
these may appear but may be HIDDEN (see section 8-8).
- M ake sure that a multi-sat dish is used to receive all available HD satel-
lite services. (see section 3-4).
- M ake sure there is a good signal strength on available satellites or off-air
antenna (see section 8-7 or press the SIGNAL button on the remote control).
- Check volume levels.
- M ake sure the TV or Amp is not muted.
- Check that the DIRECTV ® HD Receiver is connected properly. (see section 3-7)
- If using the digital audio connection with your A/V receiver (see section 3-7), check that your
receiver is set to digital input and the Audio > Digital Output is set correctly (see 8-12).
- M ake sure the proper format is selected. (see section 2-3)
- M ake sure the proper aspect ratio is selected. (see section 2-4)
- M ake sure the video output is connected to the TV. (see section 3-5)
- Adjust the aspect ratio setting of your TV or monitor if available.
- Check the HD Receiver's Aspect Ratio setting (see section 8-13), press the WIDE
M ODE button on the remote control, or check your TV's aspect ratio setting.
- Check with your service provider or local broadcaster to confirm if a full video
image is broadcast.
- If you are a DIRECTV customer, you can add a channel by running the
" M anual Ch. Add" from the SETUP menu or find all available channels by
running the " Auto Program" in the SETUP menu. (see section 8-8)
- Otherwise, if the DIRECTV Receiver is in the ANT/ CABLE mode, you can find available
channels by running the " Auto Program" in the SETUP menu. (see section 8-8)
- Digital channels can be dynamically changed by broadcasters and service
providers. A channel that may have been available in the past may have been
moved or deleted. Consult your local broadcaster or service provider.
- If the channels appear to be missing on the GUIDE screen, confirm that the ALL is
selected (see section 7-2).
- Aspect ratio depends on both the incoming program format and the FOR-
M AT setting. Once the button for the format is set to a standard defini-
tion (480i/ 480p) and the incoming program is standard definition, the
aspect ratio can not be adjusted and a w arning message w ill appear on
the screen. (see section 8-13)