Accessing System Information By Using Qrl; Quick Resource Locator For Poweredge C6620 System; Receiving Automated Support With Secure Connect Gateway (Scg) - Dell PowerEdge C6620 Installation And Service Manual

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) located on the information tag in the rear of the C6620 system, to access
information about PowerEdge C6620. There is also another QRL for accessing product information located on the back of the
system cover.
Prerequisites
Ensure that your smartphone or tablet has a QR code scanner installed.
The QRL includes the following information about your system:
● How-to videos
● Reference materials, including the Installation and Service Manual, and mechanical overview
● The system service tag to quickly access the specific hardware configuration and warranty information
● A direct link to Dell to contact technical assistance and sales teams
Steps
1. Go to www.dell.com/qrl, and navigate to your specific product or
2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.

Quick Resource Locator for PowerEdge C6620 system

Figure 102. Quick Resource Locator for PowerEdge C6620 system
Receiving automated support with Secure Connect
Gateway (SCG)
Dell Secure Connect Gateway (SCG) is an optional Dell Services offering that automates technical support for your Dell
server, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your IT
environment, you can receive the following benefits:
● Automated issue detection — Secure Connect Gateway (SCG) monitors your Dell devices and automatically detects
hardware issues, both proactively and predictively.
● Automated case creation — When an issue is detected, Secure Connect Gateway (SCG) automatically opens a support case
with Dell Technical Support.
● Automated diagnostic collection — Secure Connect Gateway (SCG) automatically collects system state information from
your devices and uploads it securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
Secure Connect Gateway (SCG), go to www.dell.com/secureconnectgateway.
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