Product Information - Usage Data; Error Log - Bang & Olufsen BeoLab 17 Service Manual

Product Information - Usage data

Error Log

Approach (ServiceTool)
Usage data is logged in the product which can be very useful information in
troubleshooting situations. Use the ServiceTool to read out the usage data.
If an error occurs in the product, it is recorded and saved in the error log. The error
log may be helpful in troubleshooting situations. Use the ServiceTool to read out
the error log.
Connect a service PC with ServiceTool. Follow the procedure below:
- Connect the ServiceTool to the SERVICE connector on the product as shown:
Use ServiceTool cable (see Available parts) together with Standard Ethernet cable.
- Run ServiceTool.
- Be sure that ServiceTool is updated to the latest version. If not, upgrade and restart
ServiceTool.
- Scroll down to BeoLab section.
- Select BeoLab 17 and click Launch.
- Click on the PRODUCT tab (if not already shown).
- Click + next to each item to expand the menus.
- Click System Info -> Product ID (the information screen appears).
- Click the Read button and confirm that product data is read out on the screen.
This indicates successful communication between the product and the service PC.
Troubleshooting 2.3