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Getting started
About this guide
Introduction
The Symposium Agent Release 2.3 Planning and Engineering Guide provides
information for selecting and planning your Symposium Agent system.
Who should use this guide
Information in this document is intended for technical planning and purchasing
personnel who are responsible for determining the requirements for installing and
operating a Symposium Agent system in their organization.
Skills you need
You need knowledge and experience of products not covered in this document.
Nortel Networks product knowledge
Meridian 1 Option 11-81 PBX or DMS-100 or MSL-100
!
Symposium TAPI Service Provider for M1
!
Symposium Call Center Server or Symposium Express Call Center Server
!
Symposium CompuCall TAPI Server or Symposium TAPI Driver for ICM
!
PC experience or knowledge
Microsoft Windows NT Workstation and Windows NT Server
!
Microsoft Windows 2000 Server and Microsoft Windows 2000 Professional
!
Microsoft Internet Explorer 4.0
!
Microsoft Internet Information Server
!
Microsoft Windows 95
!
Microsoft Windows 98
!
Microsoft Transaction Server
!
Sybase Adaptive Server
!
Other experience or knowledge
network management
!
client-server systems
!
Microsoft Telephony Application Programming Interface (TAPI 2.1)
!
For further information
Symposium TAPI Service Provider Release 2.2 for Meridian 1, GRB-116
!
Symposium TAPI Driver for ICM Product Service Introduction (PSI)
!
8
Standard 2.0
Nortel Networks Symposium Agent
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