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June 2001
5)Symposium Agent Client PC
Both the Symposium Agent Server and the switch resources related to
Symposium Agent need to be provisioned.
Required third-party software
Client
Windows 95, Windows 98, Windows NT 4.0 (with Service Pack 5.0, or
!
higher), or Windows 2000 Professional
Microsoft Data Access Components (MDAC)
!
DCOM (from Microsoft)
!
TAPI 2.1 Remote Service Provider upgrade for Windows 95 clients
!
Server
Windows NT 4.0 (SP 5.0) or higher operating system (configured as NTFS -
!
NT File System)
Windows 2000 Server
!
Microsoft IIS 4.0 or higher web server software
!
Sybase Adaptive Server 12
!
Microsoft Transaction Server software
!
Other
DMS/MSL-100 (release NA009 or MSL-08) or Meridian 1 (X11 Release 23
!
or higher)
Symposium Call Center Server, Symposium Express Call Center Server,
!
CompuCall ACD, or Meridian ACD
TAPI 2.1 Server
!
Direct connect (Ethernet AML), Meridian Link (Release 5 or higher),
!
CompuCall TAPI Driver (X.25), Symposium TAPI Driver for ICM (TCP/IP)
or Symposium Call Center Meridian Link Services Module (MLSM) on
Symposium Call Center Server or Symposium Express Call Center Server.
Planning and Engineering Guide
the Symposium Agent system. It must be
equipped with Internet Explorer 4.0 or
higher. TAPI SP and Symposium Agent
administrative tasks can be performed from
the same PC if the TAPI SP software is
installed on the same server as Symposium
Agent. Or, administrative tasks can be
performed from a Symposium Agent 2.3
Client PC.
The Client PC must be equipped with
Internet Explorer 4.0 or higher.
Getting started
11
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