Getting Help Through A Nortel Distributor Or Reseller; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist By Using An Express Routing Code; Safety Messages - Nortel Secure 4134 Installation Manual

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the
technical support staff for that distributor or reseller.

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support web site, and have a Nortel support
contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number for your region:
www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC,
your call is routed to a technical support person who specializes in supporting that product or service. To locate
the ERC for your product or service, go to:
www.nortel.com/erc

Safety messages

This section describes the precautionary notices you find in this document. This section also contains precautionary
notices that you must read for safe operation of the Nortel Secure Router 4134 and safe operation.
Notices
Notice paragraphs alert you about issues that require your attention. The following paragraphs describe the types of
notices used in this guide. For translations of safety messages, see
An attention notice provides important information regarding the installation and operation of Nortel
products.
CAUTION
ESD
ESD notices provide information about how to avoid discharge of static electricity and
subsequent damage to Nortel products.
CAUTION
Caution notices provide information about how to avoid possible service disruption
or damage to Nortel products.
WARNING
Warning notices provide information about how to avoid personal injury when working
with Nortel products.
"Translations of safety messages" (page
ATTENTION
95).