Getting Help From The Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help Through A Nortel Distributor Or Reseller - Nortel 8300 Series Important Notice

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support web
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
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Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support
web site, and you have a Nortel support contract, you can also get help over
the phone from a Nortel Solutions Center.
In North America, call 1–800–4NORTEL (1–800–466–7835).
Outside North America, go to the following web site to obtain the phone
number for your region:
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Coed (ERC) to quickly route your call to a specialist in your
Nortel product or service. To locate the ERC for your product of service,
go to:

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Copyright © 2005- 2007, Nortel Networks
.
site:www.nortel.com/support
Download software, documentation, and product bulletins.
Search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues.
Sign up for automatic notification of new software and documentation
for Nortel equipment.
Open and manage technical support cases.
www.nortel.com/erc
Nortel Ethernet Routing Switch 8300
Important Notice — 8300 Series Modules
NN46200-603 03.01 Standard
4.0 27 August 2007
www.nortel.com/callus
How to get help 15