Table of Contents SMA Solar Technology AG Table of Contents Information on this Document ..........Validity ....................4 Target Group..................4 Symbols ....................4 Nomenclature..................5 Safety..................Safety Information................6 Disconnecting the Inverter from Voltage Sources ......7 Cleaning the Inverter..............10 Troubleshooting ................
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The information contained in these documents is property of SMA Solar Technology AG. Any publication, whether in whole or in part, requires prior written approval by SMA Solar Technology AG. Internal reproduction used solely for the purpose of product evaluation or other proper use is allowed and does not require prior approval.
1 Information on this Document SMA Solar Technology AG Information on this Document Validity This document describes how to rectify certain errors and how to replace defective components. This document supplements the documents that are enclosed with each product and does not replace any locally applicable standards or directives.
SMA Solar Technology AG 1 Information on this Document Symbol Explanation Desired result A problem that might occur Nomenclature Complete designation Designation in this document Sunny Boy Inverter, product Electronic Solar Switch SMA BLUETOOTH Wireless Technology BLUETOOTH Service Manual SB13-21TL-SG-en-11...
2 Safety SMA Solar Technology AG Safety Safety Information This section contains safety information that must be observed at all times when working on or with the product. To prevent personal injury and property damage and to ensure long-term operation of the product, read this section carefully and observe all safety information at all times.
SMA Solar Technology AG 2 Safety Damage to the seal of the enclosure lid in sub-zero conditions If you open the enclosure lid in sub-zero conditions, the sealing of the enclosure lid can be damaged. This can lead to moisture entering the inverter.
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2 Safety SMA Solar Technology AG Procedure: 1. Disconnect the circuit breaker and secure it against reconnection. 2. If an external DC load-break switch is installed, disconnect it from all voltage sources. 3. If an ESS is installed, carefully remove the ESS.
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SMA Solar Technology AG 2 Safety Damage to the inverter due to electrostatic discharge Touching electronic components can cause damage to or destroy the inverter through electrostatic discharge. • Ground yourself before touching any component. Service Manual SB13-21TL-SG-en-11...
3 Cleaning the Inverter SMA Solar Technology AG Cleaning the Inverter Risk of burns from hot heat sink During operation, the heat sink at the top of the inverter can reach temperatures of over 70°C. • Do not touch the heat sink.
SMA Solar Technology AG 4 Troubleshooting Troubleshooting Error Messages Errors, disturbances and warnings are shown in the display and start in the first line with the word "Error", "Disturbance" or "Warning". In the second line of the display, the cause of the error, disturbance or warning is shown.
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4 Troubleshooting SMA Solar Technology AG Message Cause and corrective measure ACVtgRPro The ten-minute average value of the grid voltage is no longer within the permissible range. The grid voltage or grid impedance at the connection point is too high. The inverter disconnects from the utility grid to maintain power quality.
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SMA Solar Technology AG 4 Troubleshooting Message Cause and corrective measure The inverter has detected a change in the differential current. A change in the differential current can be caused by a ground fault, Fault Curr-current control residual current or a malfunction. The inverter disconnects from the unit utility grid.
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4 Troubleshooting SMA Solar Technology AG Message Cause and corrective measure Iac-DC_Offs-Srr Excessive DC current has been detected during feed-in operation. Iac-DC_Offs-Bfr Corrective measures: • Ensure that the grid conditions are complied with. • If this message is displayed frequently or recurrently, contact the SMA Service Line.
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SMA Solar Technology AG 4 Troubleshooting Message Cause and corrective measure STM Timeout Internal program run disturbance Corrective measures: • If this message is displayed frequently, contact the SMA Service Line. Vac-Bfr The line voltage is no longer within the permissible range. The in- verter has disconnected from the utility grid for safety reasons.
4 Troubleshooting SMA Solar Technology AG Message Cause and corrective measure Uzwk The internal hardware monitoring system has detected an overvolt- age in the DC link of the inverter. Corrective measures: • If this message is displayed frequently, contact the SMA Service Line.
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SMA Solar Technology AG 4 Troubleshooting Procedure: In order to check the PV system for ground faults, perform the following actions in the prescribed order. The exact procedure is described in the sections below. • Check the PV system for ground faults by measuring the voltage.
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4 Troubleshooting SMA Solar Technology AG 3. If a definite ground fault cannot be measured and the message is still displayed, measure the insulation resistance. 4. Reconnect the strings without ground faults to the inverter and recommission the inverter (see Section 5, page 22).
SMA Solar Technology AG 4 Troubleshooting Procedure: 1. Calculate the expected insulation resistance per string. Danger to life due to high voltages • Disconnect the inverter from all voltage sources (see Section 2.2, page 7). 3. Install the short circuit device. 4. Connect the measuring device for insulation resistance.
4 Troubleshooting SMA Solar Technology AG Position Designation Middle varistor lead Lower varistor lead with loop Destruction of the inverter due to overvoltage If varistors are missing, the inverter is no longer protected against overvoltage. • Do not operate the inverter without varistors in PV systems with a high risk of overvoltages.
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SMA Solar Technology AG 4 Troubleshooting 4. Insert the insertion tool into the clamping contacts of the connecting terminal plate. 5. Remove the varistor from the connecting terminal plate. 6. Insert the new varistor into the connecting terminal plate. Insert the varistor lead with loop into the lower terminal.
5 Recommissioning the Inverter SMA Solar Technology AG Recommissioning the Inverter If you have disconnected the inverter from all voltage sources (e.g. for configuration purposes) and want to recommission it, proceed as follows. Requirements: ☐ The circuit breaker must be correctly rated.
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SMA Solar Technology AG 5 Recommissioning the Inverter • Check the metal mounting tabs inside the ESS for discoloration or damage. If the metal mounting tabs show brown discoloration or are damaged, order a new ESS from SMA Solar Technology AG and have the ESS replaced.
6 Decommissioning the Inverter SMA Solar Technology AG Decommissioning the Inverter Risk of injury when lifting the inverter, or if it is dropped The inverter weighs 16 kg. There is risk of injury if the inverter is lifted incorrectly or dropped while being transported or when attaching it to or removing it from the wall mounting bracket.
SMA Solar Technology AG 7 Spare Parts Spare Parts You will find the corresponding accessories and spare parts for your product in the following overview. If required, these can be ordered from SMA Solar Technology AG or your distributor. Designation Brief description SMA order number...
8 Contact SMA Solar Technology AG Contact If you have technical problems with our products, contact the SMA Service Line. We need the following information in order to provide you with the necessary assistance: • Inverter device type • Inverter serial number •...
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Internacional: +351 212377860 Lisboa România Vezi Česko (Cehia) Schweiz Siehe Deutschland Slovensko pozri Česko (Česká republika) South Africa SMA Solar Technology South Africa 08600 SUNNY (08600 78669) Pty Ltd. International: +27 (12) 643 1785 Centurion (Pretoria) United King- SMA Solar UK Ltd. +44 1908 304899 Milton Keynes Ελλάδα...
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8 Contact SMA Solar Technology AG SMA Solar (Thailand) Co., Ltd. +66 2 670 6999 대한민국 SMA Technology Korea Co., Ltd. +82-2-520-2666 서울 +971 2 234-6177 SMA Middle East LLC Middle East LLC Other countries International SMA Service Line Toll free worldwide: 00800 SMA SERVICE (+800 762 7378423) Niestetal...
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