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HunterDouglas Palm Beach Polysatin PowerView Gen 3 Automation Installation Operation Care

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Installation
Operation
Care
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Palm Beach
Polysatin
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PowerView
Gen 3 Automation
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Summary of Contents for HunterDouglas Palm Beach Polysatin PowerView Gen 3 Automation

  • Page 1 Installation Operation Care • • Palm Beach Polysatin Shutters ™ ™ PowerView Gen 3 Automation ®...

  • Page 2: Table Of Contents

    CONTENTS GETTING STARTED ...............1 Installation Overview .............1 Unpacking ................1 Tools and Materials Needed ..........1 Fasteners................2 FRAME ASSEMBLY ...............3 Assemble the Frame – Panel Systems ........3 Assemble the Frame – Track Systems ........7 INSTALLATION ..............8 Framed Standard Panel Systems ...........8 Standard Panel Systems with Hang Strip ......11 Unframed Standard Panel Systems ........13 Bi-Fold Track Systems ............15 Bypass Track Systems ............21...

  • Page 3: Getting Started

    GETTING STARTED Hunter Douglas Palm Beach Polysatin Shutters are built using the highest quality materials. ™ ™ When properly installed, these shutters will provide a lifetime of beauty and performance. IMPORTANT: These installation instructions are intended for professional installers who have been certified after attending Hunter Douglas shutter training.

  • Page 4: Fasteners

    GETTING STARTED Fasteners Screws of varying lengths and types are required to install shutters. The chart below shows the standard fasteners, what each is used for, and the tool or driver needed to secure them. Other types of fasteners may be needed if mounting into concrete, metal, or similar surfaces. #8 x 3"...

  • Page 5: Frame Assembly

    FRAME ASSEMBLY Panel Systems Assemble the Frame – Panel Systems Prepare the work area. Lay the shutter panels on a drop cloth face up just as they will appear in the window. Then follow the procedure below. 1. Lay the side frames beside the panels, so that the panel hinges are above the frame hinges.
  • Page 6 FRAME ASSEMBLY Panel Systems IMPORTANT: Be sure the frames match before gluing. The corners cannot be detached after the adhesive has set. 3. Outside mount L-frames with no T-posts: Glue the corner keys in position as illustrated. This prevents the frame from bowing. First remove the tabs off the corner key with a flat blade screwdriver.
  • Page 7 FRAME ASSEMBLY Panel Systems 5. Frames with T-posts: Attach the T-post to the top frame. T-post blocks will be pre-attached to ➤ #6 x 1 " the top and bottom frame pieces. Round Head Screw Slide the T-post onto the T-post block ➤...
  • Page 8 FRAME ASSEMBLY Panel Systems 8. With 3-sided frames or inside mounts with no frame, T-post brackets are used to attach the T-post to the sill or casement after the frame has been installed. Refer to the illustration below. Attach the brackets to the sill or casement using the slotted hole on the bracket to ➤...

  • Page 9: Assemble The Frame - Track Systems

    FRAME ASSEMBLY Track Systems Assemble the Frame – Track Systems Prepare the work area. Lay the frame pieces on a drop cloth in their proper orientation. Then follow the procedures below. 1. Align the track support spacers in the channels at either end of the top frame, flush with the ends of the frame.

  • Page 10: Framed Standard Panel Systems

    INSTALLATION Framed Standard Panel Systems Framed Standard Panel Systems NOTE: If a Decorative Sill Cover was ordered, refer to page 41. Optional Cover Strip Standard Z-Frame Standard (IM) L-Frame (IM) Standard L-Frame Deluxe Casing Frame (OM) (OM) Step A. Install the Frame 1.
  • Page 11 INSTALLATION Framed Standard Panel Systems Step B. Mount the Panels 1. First, retract the Duracatch locks on the ™ top and bottom of the panels. Duracatch Lock The Duracatch lock system is designed ➤ to help level the panels within the frame. Retracting the locks makes it possible to rack the shutter.
  • Page 12 INSTALLATION Framed Standard Panel Systems 4. Hold the frame in the aligned position. Outside (OM) Mount. Use a fastener to secure the center of the bottom frame. Check ➤ alignment, and then secure the side frames at the bottom corners. Inside (IM) Mount.

  • Page 13: Standard Panel Systems With Hang Strip

    INSTALLATION Standard Panel Systems with Hang Strip Standard Panel Systems with Hang Strip NOTE: If a Decorative Sill Cover was ordered, refer to page 41. Hang Strip Behind Panels Hang Strip to Side of Panels Hang Strip Hang Strip Bent Leaf Hinge Standard Hinge "...
  • Page 14 INSTALLATION Standard Panel Systems with Hang Strip Step B. Mount the Panels 1. Hang the panels by fitting the pin end of the hinges into the hinge barrels. 2. Square and align the panels to the opening. Hang Strip Behind Panels. ➤...

  • Page 15: Unframed Standard Panel Systems

    INSTALLATION Unframed Standard Panel Systems Unframed Standard Panel Systems Unframed inside-mounted shutters may be installed flush with the opening or projected out from the opening using extended leaf hinges, which are ⁄ " wider. NOTE: If a Decorative Sill Cover was ordered, refer to page 41. Step A.
  • Page 16 INSTALLATION Unframed Standard Panel Systems Step C. Install the Remaining Bottom Leafs of the Hinges 1. Once the panels are level and square in the opening, install the remaining bottom leafs while the panels are hanging. Open the panels and install the bottom leafs onto the top leafs using the hinge pins. ➤...

  • Page 17: Bi-Fold Track Systems

    INSTALLATION Bi-Fold Track Systems Bi-Fold Track Systems Typically, Bi-Fold track systems have three-sided frames; however, they may also be two-sided or four-sided. The basic installation procedure is the same whatever the configuration. NOTE: If you haven’t already assembled the Bi-Fold Track Frame, refer to “Assemble the Frame –...
  • Page 18 INSTALLATION Bi-Fold Track Systems Outside Mount 1. Center the frame over the opening at the desired height. 2. Attach the top frame first, starting with one fastener at the highest corner. IMPORTANT: Install all mounting screws into studs or the window header. 3.
  • Page 19 INSTALLATION Bi-Fold Track Systems Step C. Attach the Aluminum Track to the Frame 1. Before attaching the track, make sure that you have inserted the correct number of carriers and top pivot pins. For one-way operation, one pivot pin and one snubber are required.
  • Page 20 INSTALLATION Bi-Fold Track Systems Step D. Attach the Shutter Panels 1. Set the pivot pin(s) in the track so that the center of the pivot pin is 1 ⁄ " from the side frame. Set Screw " 2. Mount the bottom pivot bracket(s) or floor guide with bottom pivot(s). IMPORTANT: The pivot pin receiver(s) must be directly under the top pivot pin(s).
  • Page 21 INSTALLATION Bi-Fold Track Systems 4. Insert the remaining shutter panels into the hinges and receivers. Using labels and hinges for correct panel positioning, lock all panels into place by ➤ rotating the lever on the receiver. If panels are uneven, make any minor adjustments with the carrier bolts. ➤...
  • Page 22 INSTALLATION Bi-Fold Track Systems 4. Position the valance so that the groove on the back is “hooked” over the catch on the tops of the valance clips, then “rock” the valance downward until the valance clicks into place. NOTE: The Decorative Valance has two grooves on the back. The bottom groove should be used for Bi-Fold Track Frame installations in order to allow proper clearance for panel operation.

  • Page 23: Bypass Track Systems

    INSTALLATION Bypass Track System Bypass Track Systems Typically, Bypass track systems have three-sided frames; however, they may also be two-sided or four-sided. The basic installation procedure is the same whatever the configuration. NOTE: If you haven’t already assembled the Bypass Track Frame, refer to page 7. If installing the Bypass track system as an Inside Mount Without Frame, skip to “Step C.
  • Page 24 INSTALLATION Bypass Track System Use the support bracket extension if Track Frame Build-Out is attached to the frame ➤ when greater projection or louver clearance is needed. Support Bracket Support Bracket Extension Build-Out Bypass Track Frame Bypass Open Louver/ Bypass Track Frame with Track Frame Build-Out Triple Track Frame IMPORTANT: Be careful not to place support bracket screws where they will interfere...
  • Page 25 INSTALLATION Bypass Track System Step C. Attach the Tracks to the Frame 1. Before attaching the tracks, make sure that you have inserted the correct number of carriers (two carriers for each panel) into the appropriate track. 2. Prior to inserting the carriers, check that the carrier heights are consistent from carrier to carrier (see photos below).
  • Page 26 INSTALLATION Bypass Track System Step D. Prepare the Shutter Panels IMPORTANT: If an optional bottom track or floor guide will be used, refer to “Step G. Install Optional Bottom Track or Floor Guide” on page 26 before proceeding. The Bypass Bottom Track and Hidden Panel Bypass Guide both require mounting components to the bottom of the shutter panels before they are hung from the carriers.
  • Page 27 INSTALLATION Bypass Track System Step E. Mount the Shutter Panels 1. Mount the panels onto the carriers and lock them in place by rotating the lever on the receiver. Continue until all panels are secure. Double panels only: If panels are designed to be operated in pairs, be sure to hang them next to each other, with the hinges to the back, and the astragal to the front.
  • Page 28 INSTALLATION Bypass Track System 3. Finalize alignment by locating the side frames to their adjacent panel and secure to the wall with fasteners. Step G. Install Optional Bottom Track or Floor Guide Bottom tracks and floor guides prevent the shutter panels from swinging forward into the room or backward into the opening.
  • Page 29 INSTALLATION Bypass Track System NOTE: An ⁄ " panel height deduction is taken at the factory to ensure proper clearance. Option 2: Hidden Panel Bypass Guide (UL-Guide) 1. Before mounting the shutter panels: Lay the panels flat, and attach the Front and Back Bypass Guides to the bottom of the shutter panels using screws or double-sided tape.
  • Page 30 INSTALLATION Bypass Track System Option 3: Floor Guide and Floor Guide Open/Triple After mounting the shutter panels: Attach one or more Floor Guides to the floor. The ■ Floor Guide will be sent with Standard Bypass systems; the Floor Guide Open/Triple will be sent with Bypass Open Louver and Bypass Triple Track systems.
  • Page 31 INSTALLATION Bypass Track System Step H. Attach the Optional Valance IMPORTANT: Two valances are available, the Bypass Standard Valance (3 ⁄ ") and the Decorative Valance (5"). Both are mounted in a similar manner. 1. Attach the valance returns. Remove tabs from corner keys as described on page 4. ➤...

  • Page 32: French Door Shutters

    INSTALLATION French Door Shutters French Door Shutters French door shutters are mounted using the Standard L-Frame or the Deluxe Casing Sill/ Extended L-Frame; French door cut-outs use the Standard L-Frame only. Installation procedures for French door cut-outs vary slightly from those for full panel French door shutters.
  • Page 33 INSTALLATION French Door Shutters Step B. Mount the Panels 1. If the shutter uses the Duracatch lock system, first retract the Duracatch locks on the top ™ and bottom of the panels. Refer to the procedures in step 1 on page 9. 2.
  • Page 34 INSTALLATION French Door Shutters 4. Optional magnets may be installed above and below the cut-out if additional holding force is required for secure panel closure. Magnet Installation for Cut-Out: Strike Plate Installation for Cut-Out: Light Stop Keep front of magnet plates flush with light stop.

  • Page 35: Corner Windows

    INSTALLATION Corner Windows Corner Windows Corner window shutters are two framed shutters connected together at a 90-degree angle. Before performing a corner window installation, you should be familiar with the framed shutter installation procedures described on pages 8–10. NOTE: If you haven’t already assembled the shutter frames, refer to page 3. Step A.
  • Page 36 INSTALLATION Corner Windows Step D. Rack and Secure the Left Corner Panel(s) 1. After mounting the panel(s), close the panel(s) and check for proper alignment. If misaligned, grasp the left side of the left frame at the top and bottom and move the ➤...

  • Page 37: Bay Windows

    INSTALLATION Bay Windows Bay Windows If you haven’t already assembled the bay window shutter frames, refer to page 3. Step A. Install the Middle Bay Frame (Inside or Outside Mount) 1. Center the frame of the middle bay over (OM) or into (IM) the opening. 2.
  • Page 38 INSTALLATION Bay Windows 2. Attach the frame at the bottom corners, making sure the frame lines up with your mark. 3. Close the panel(s) and check alignment. 4. Secure the balance of the frame. There should be one screw within 3" of each corner and no more than 30"...
  • Page 39 INSTALLATION Bay Windows Step I. Rack and Secure the Right Bay Panel(s) Repeat Step F for the right panel(s). ■ Step J. Complete the Installation 1. To release all Duracatch panel lock assemblies, insert a #2 Robertson bit into the square ™...

  • Page 40: Framed Stand-Alone Specialty Shapes

    INSTALLATION Framed Stand-Alone Specialty Shapes Framed Stand-Alone Specialty Shapes NOTE: If a Decorative Sill Cover was ordered, refer to page 41. Stand-alone specialty shape shutters are installed independently of standard shutters. 1. Place the frame in or over the opening and center. Make sure the bottom frame is level. 2.

  • Page 41: Framed Specialty Shapes Over Standard Shutter

    INSTALLATION Framed Specialty Shapes Over Standard Shutter Framed Specialty Shapes Over Standard Shutter When a specialty shape is over a standard shutter, the bottom of the shape’s frame is attached to the top of the standard shutter’s frame. The standard shutter is always installed before the specialty shape.

  • Page 42: Unframed Specialty Shapes

    INSTALLATION Unframed Specialty Shapes Unframed Specialty Shapes Unframed specialty shape shutters are always inside mounted and attached with magnets. NOTE: If a Decorative Sill Cover was ordered, refer to page 41. 1. Place the shaped panel in the opening and center it. 2.

  • Page 43: Decorative Sill Cover

    INSTALLATION Decorative Sill Cover Decorative Sill Cover For details about the Decorative Sill Cover, see the Palm Beach™ section of the Hunter Douglas Reference Guide. 1. Dry fit the Decorative Sill Cover before installing. Minor adjustments may be required. 2. For standard applications, the rear of the Decorative Sill Cover is flush with the back of the shutter frame.

  • Page 44: Finish Work

    INSTALLATION Finish Work Finish Work Install Duracatch Panel Lock Ramp(s) (If Applicable) ™ The Duracatch Panel Lock System with spring-loaded plunger is installed on panels and ™ frames during fabrication. If your panel configuration is a 3-sided frame application, install panel lock ramps on the bottom sill.
  • Page 45 INSTALLATION Finish Work Install Magnets and Strike Plates (If Applicable) If the shutter panels do not have panel locks, you may need to install magnets and strike plates if they are not already installed. 1. Review the diagrams below. Strike plates are installed at the top and bottom of all shutter panels.
  • Page 46 INSTALLATION Finish Work Touch-Up and Inspection 1. If you have not done so already, cap all screw holes with the provided button plugs. 2. If you have not done so already, on inside-mounted L-Frame applications, glue L-Frame Cover Strips to the front of the L-Frame to fill gaps between the frame and window jamb. 3.

  • Page 47: Operation

    OPERATION Operation Tilt the louvers by grasping one louver and moving it. ■ Open the shutter panel by grasping the stile through open louvers and pulling out. Do not ■ use the tilt bar to open the shutter panel. IMPORTANT: To open the panels on a Bi-Fold track system, first close the louvers on all panels, then pull the panel closest to the stationary or pivot side outwards, followed by each successive panel, until the panel is fully stacked.

  • Page 48: Care

    CARE Care Clean using a dry, soft feather duster, clean cloth, dust cloth or dusting mitt. A vacuum ■ with the soft brush attachment can also be used. Palm Beach Polysatin Shutters may be washed using a mild detergent solution. Never ™...

  • Page 49: Troubleshooting

    TROUBLESHOOTING Installation Troubleshooting Problem Panels won’t stay closed. Solution Check the Duracatch panel lock. Check to ensure that the panel ™ ■ lock plunger is seated properly in the panel lock ramp. Possible problems include: The panel lock plunger is too far inside the panel. Adjust the plunger as ➤...
  • Page 50 TROUBLESHOOTING Problem Panels won’t stay closed. (continued) Solution Check panel load. Load is created when the installation is not square. ■ This places load on the stile, which can force the panel to open with a spring-back effect. If the load is excessive, the louvers may be difficult to close, as well.
  • Page 51 TROUBLESHOOTING Problem Panels won’t stay closed. (continued) Solution Check for a twisted panel. ■ Panel stiles can sometimes be twisted by weight leaned against it or ➤ by extreme heat. Fortunately, the polysatin material can be “tweaked” back to its original shape with gentle force. To do this, use your hand to support the middle of the panel’s outside stile and bend the top or bottom back into position until the panel remains closed.
  • Page 52 TROUBLESHOOTING Problem The track system panels drift. Solution If Bi-Fold or Bypass panels ■ do not stay in place due to out-of-square openings or other factors, a Friction Brake may be installed on one or more track system carriers to provide slight resistance and prevent panel drift.
  • Page 53 TROUBLESHOOTING Problem Louvers are not working properly. Solution Check panel load. Review the procedures at the bottom of page 48. ■ Check connectors. With traditional front tilt shutters, connectors attach ■ the louvers to the tilt bar. Duralink cufflink connectors attach the louvers to the tilt bar at the ™...
  • Page 54 TROUBLESHOOTING Problem Louvers are not working properly. (continued) Solution 3. To remove broken cufflink, insert beveled end of tool under cufflink (see Figure 2), then press downward on the handle of the tool to pry cufflink free. Figure 2 CAUTION: SHARP TOOL – USE WITH CARE.
  • Page 55 TROUBLESHOOTING Solution 5. Replace the tilt bar. Insert the connectors into the louvers by holding the louvers in place and firmly pressing the connector into the notch on each louver, ensuring that top of tilt bar is oriented to the top of the shutter. NOTE: If replacing multiple cufflinks, first use pliers to turn cufflinks 90°...
  • Page 56 TROUBLESHOOTING Problem The shutter is discoloring. Solution Check for residue build-up. The polysatin material has UV stabilizers ■ to prevent discoloring. Any situation of discoloration is a direct result of residue from a cleaner or natural build-up (smoke, dust or oil furnace). Clean the shutter with soap and water.

  • Page 57: Powerview Gen 3 Automation

    POWERVIEW GEN 3 AUTOMATION Installation ® Now that you have completed your shutter installation, you are ready to program your PowerView Gen 3 Automation Shutters. ® Connect the Power Source NOTE: When power is connected to the motor, a blue LED inside the control button housing will flash to indicate the louvers are ready for operation.
  • Page 58 POWERVIEW GEN 3 AUTOMATION Installation ® Testing the Louver Section Testing the louver section with the control button will allow you to ensure that the motor and power source are working correctly. Control Tilt louvers open by hand. Button ■ Press the control button on the back ■...

  • Page 59: Operating The Powerview App And Gen 3 Remote

    POWERVIEW GEN 3 AUTOMATION Operation ® Operating the PowerView App and Gen 3 Remote Syncing and Programming Your Remote Activate the remote by pulling both plastic tabs from the back battery compartment. ■ Download the PowerView App for your smartphone or tablet at hdpvapp.com. ■...

  • Page 60: Resetting The Shutter

    Android smartphones and tablets. For ™ ® more information regarding setup and operation using the PowerView App, refer to https://help.hunterdouglas.com/s/powerview-gen-3-manuals. PowerView Gen 3 Gateway ® The PowerView Gen 3 Gateway is used to control shades in larger projects as well as ®...

  • Page 61: Troubleshooting

    POWERVIEW GEN 3 AUTOMATION Troubleshooting ® Troubleshooting If your shade is not operating correctly: Review the digital support guide for your control device. ■ Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331. Problem The louvers do not operate using the control button.
  • Page 62 POWERVIEW GEN 3 AUTOMATION Troubleshooting ® Problem The louver section is not responding to the PowerView Gen 3 remote. ® Solution IMPORTANT: A shutter will not operate until it is joined to a group. Check that the correct group number is selected. The LED on that group number will light up.
  • Page 63 POWERVIEW GEN 3 AUTOMATION Troubleshooting ® Problem Couplers are not engaging on coupled panels. Solution Vertical alignment is critical to achieve coupler alignment. Check the panel alignment to ensure that the couplers are at equal heights, and that the gap between panels is not too wide for the couplers to engage.
  • Page 64 POWERVIEW GEN 3 AUTOMATION Troubleshooting ® Problem Batteries in the battery wand need to be replaced. Solution Replace the batteries in the battery wand. Squeeze the cap latch to release the cap and remove the cap from the battery wand. Battery Wand Install the batteries according to...

  • Page 65: Declarations

    Hunter Douglas hereby declares that the PV37 is in compliance with the essential requirements and other relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online: www.hunterdouglas.com/RFcertifications.

  • Page 66: Warranty

    If you are not thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

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