FingerTec i-Kiosk 100 User Manual page 27

12 • TROUBLESHOOTING
"Unable to Connect" Appears
When this message appears, it means that the settings for the i-Kiosk 100 and the
computer are not properly done. Find out which method you are using to connect.
The i-Kiosk 100 offers LAN, RS232, RS485 and USB communication methods. Refer to
Chapter 4 to further understand the topic.
"Admin Affi rm" Appears
You are not the administrator of this i-Kiosk 100. Only an authorized administrator of
the system is allowed to access the Menu. Any attempt of normal user to access the
Menu will prompt "Admin Affirm" message on the screen. In case the administrator
or he/she has resigned from the company, kindly contact your FingerTec authorized
reseller to access the i-Kiosk 100.
Determining the Ring Type of Schedule Bell
The i-Kiosk 100 offers various types of ringtones to choose from. When setting the
bell time, go to the Music option and select your preferred sound.
Diffi cult to Read Finger
There are five possible causes of this:
ENROLMENT IS NOT PROPERLY DONE
Enrolment is the most important process to ensure that the i-Kiosk 100 captures the
best quality of your fingerprints. Refer to chapter 3 for how to do a good enrolment.
THE LOCATION OF THE I-KIOSK 100 IS NOT CONDUCIVE
The scanner does not work well in bright-lighted area. Cover the scanner a bit if this is
the cause of the difficulty. Shift the location area for a better performance.
FINGER IS NOT PROPERLY PLACED
To get a good read, make sure that your finger's center points are located at the mid-
dle of the scanner. Adjust the position of your fingerprint as you see it onscreen.
THE SCANNER IS NOT CLEANED OR IT IS SCRATCHED
Check the quality of the scanner. If the scanner is dirty, please clean it with microfiber
cloth on the scanner. If it's scratched, contact your local reseller for a replacement.
ANYTHING HAPPEN TO YOUR FINGER LATELY?
Make sure that the finger is not injured, cut or bruised because it could cause dif-
ficulty to read. The algorithm reads the minutiae points of your fingerprint, the more
it can read, the better the result.
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