ESI IVX C-Class Installation Manual page 5

IVX C-Class with voice mail: Installation Manual
General description
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Welcome to IVX C-Class (IVX stands for Integrated Voice Exchange.). IVX C-Class (IVX 20c) offers the
small business an all-in-one phone system including not only phone service but also voice mail and
automated attendant. The system itself is housed in a surprisingly small case that is wall-mounted in the
telephone equipment room. An external, wall-mounted power transformer powers the system.
Telephone system features
Important: Some of the features this manual describes are either optional or are exclusive to IVX C-Class
Generation II, and will be so noted throughout. Additionally, some product art may vary from the
actual product depending whether the product is IVX C-Class or IVX C-Class Generation II.
The IVX C-Class system has a three-line, six-station, two-analog-port configuration.
• Impressive capacity — Handles six CO lines and up to 12 stations.
• ESI Feature Phones — Compact and stylish, yet rugged, the 24-Key Digital Feature Phone includes a
high-quality speakerphone, large and informative multi-functional display and a specially designed
key layout with several dedicated keys to minimize or eliminate the need to memorize codes. ESI
also offers the 12-Key Digital Feature Phone with similar design and basic functions (See page B.2).
At least one 24-Key Digital Feature Phone must be purchased with each C-Class system.
• Extensive help — ESI's Verbal User's Guide
everyone from the Installer through the Administrator down to the least experienced end user.
Easily accessible with one press of the HELP key. You may also go to www.esiusers.com for
detailed on-line help.
• Enhanced Caller ID — Allows one-touch automatic message return.
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• Live call recording
copying of any recording to another user's voice mailbox.
• Call waiting — Includes helpful display, showing both calls' Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so the IVX C-Class system can support two conferences of four parties each. Analog phones
on the system also may be parts of conferences.
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• Esi-Dex speed-dialing
system); uses Caller ID
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report an
emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Status indicator lamp — Indicates three conditions of the 24-Key Digital Feature Phone: off-hook,
ringing and new voice mail message.
1
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2
IVX C-Class Generation II passes Caller ID data to both digital and analog ports; Generation I passes it only to digital ports.
3
Not available on the 12-Key Feature Phone.
— Can record any conversation or personal memo along with moving or
2
— Calls any number using three separate lists (personal, station, and
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information or direct keypad entries.
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uses spoken and displayed help prompts to help
General description
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A.1