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E
This chapter provides Technical Support and Warranty information for the
following geographic regions:
❍
The Americas
❍
Asia
The Americas
Visit our online help website at www.americas.creative.com/support for help
with installation, answers to frequently asked questions, or troubleshooting tips.
Our website holds a wealth of information as well as up-to-the-minute software
and driver upgrades.
Product Returns
To return a Creative product for a factory service, contact the Creative Technical
Support office. Once the staff has verified the product is defective, you will be
given a Return Merchandise Authorization (RMA) number.
When returning a product for factory service:
•
Shipment to Creative is at your expense and you assume all risk. Ship the package
through a carrier that provides proof of delivery; insure the shipment at full product value.
•
Place the RMA number on the outside of the package.
•
Use proper materials for packing the product for shipment.
•
For free repair or replacement, you must include a copy of a dated proof of purchase
(store receipt), proving that the product is still under Warranty
Creative may replace or repair the product with new or reconditioned parts, and
the faulty parts or product will become the property of Creative.
Service and Warranty
48
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