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Our company is happy to assist and support our customers. If you have trouble or
questions relating to any purchased equipment, follow the steps below:
1
Duplicate the problem. Once a problem occurs, try to restart your hardware
and software from the beginning and see if the problem happens again. If a
problem is intermittent, finding it may be difficult because there may be more
than one cause and, consequently, more than one solution.
2
Contact the dealer who sold you the equipment. Your dealer may be able to
provide the assistance you need.
3
Call our Technical Support Hotline at (65) 6895-4100.
4
Our representatives will be glad to help you over the phone Monday through
Friday from 9:00 a.m. to 6:00 p.m. (Singapore Time).
5
Be at your computer when you call technical support.
6
Our technicians often need to ask you to perform certain functions while on the
phone.
7
n the event that you need to return a product, you will need to obtain a Return
Merchandise Authorization (RMA) number. Equipment returned without a
RMA number will not be accepted.
8
Please keep a record of your RMA number for future reference.
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