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When returning equipment to us, please use the following procedures:
•
Include a note inside the package that has the RMA, along with your name and address.
Also, write your RMA number on the shipping label and with your return address.
•
Please send the package postage paid. We will not accept packages sent COD.
•
Ship the well-packed equipment to:
Creative Technology Ltd.
31 International Business Park
Creative Resource
Singapore 609921
Attn: Asia Customer Service
RMA# (your RMA number here)
•
Your equipment will be returned to you via United Parcel Service (UPS) ground service.
Depending on your location, it could take two weeks to complete the return process.
Helpline Information
❍
South Africa
Creative Labs Africa (Pty) Ltd, 1F North East Wing, Corner K101 & Old Pretoria
Road, Midrand, JOHANNESBURG, SOUTH AFRICA.
Mailing Address: P O Box 76761, WENDYWOOD 2144, Republic of SOUTH
AFRICA.
Operating Hours: 8:00 a.m.-12:00 p.m., 1:00 pm-5:00 p.m. Mon-Fri, except for Public
Holidays.
Hotline: (27-11)805-0188.
Fax: (27-11)805-0190.
E-mail Form: http://asia.creative.com/support/lookup.asp.
❍
Malaysia
Creative Labs Sdn Bhd, D-2-5 Megan Phileo Promenade, Jalan Tun Razak, 50400
KUALA LUMPUR, MALAYSIA.
Operating Hours: 9:00 a.m.-6:30 p.m. Mon-Thurs & 9:00 a.m.-6:00 p.m. Fri, except
for Public Holidays.
Hotline: (60-3)2164-7199.
Fax: (60-3)2164-7198.
E-mail: techsupport@clsb.creative.com.
E-mail Form: http://asia.creative.com/support/lookup.asp.
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