Multitech MT5656ZDX User Manual

Mt5656zdx series voice/data/fax modem
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Model MT5656ZDX-Series
Voice/Data/Fax Modem
User Guide

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Summary of Contents for Multitech MT5656ZDX

  • Page 1 Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide...
  • Page 2 This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Sys- tems, Inc. All rights reserved. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
  • Page 3: Table Of Contents

    Chapter 1 - Introduction ... 4 Product Description ... 4 Chapter 2 - Hardware Installation ... 5 We Supply ... 5 You Supply ... 5 Safety Warnings ... 5 Connecting the Modem to Your System ... 6 Using Your Modem ... 7 Voice Connections (Voice option only) ...
  • Page 4: Chapter 1 - Introduction

    The MT5656ZDX-V offers your voice option. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you install, configure, test, and use your modem.
  • Page 5: Chapter 2 - Hardware Installation

    Chapter 2 - Hardware Installation This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. We Supply • An MT5656ZDX data/fax modem or a MT5656ZDX-V voice/data/fax modem • A DC power transformer •...
  • Page 6: Connecting The Modem To Your System

    Plug the DC power transformer into an AC power outlet or power strip. Plug the DC power transformer into the POWER jack on the modem. Note: Use only the DC power transformer supplied with the modem. Use of any other transformer voids the warranty and can damage the modem. Multi-Tech Systems Inc. MT5656ZDX Series User Guide RS232 PHONE LINE Figure 2–1.
  • Page 7: A Note About Power Connection, Surge Protectors, And Lightning

    You need not reconfigure the modem nor run the risk of mistakenly keying-in incorrect information, or • Enter terminal mode, where you can issue AT commands . Multi-Tech Systems Inc. MT5656ZDX Series User Guide Chapter 2 - Hardware Installation...
  • Page 8: Voice Connections (Voice Option Only)

    LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store. If you do not have a sound card, you can plug an amplified speaker directly into the SPKR jack. Multi-Tech Systems Inc. MT5656ZDX Series User Guide RS232 PHONE LINE Figure 2–2.
  • Page 9: Installing The Modem Driver

    See “None of the LEDs Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the “Troubleshooting” chapter in the User Guide. Insert the MT5656ZDX CD, and then click OK. Windows installs and configures the modem.
  • Page 10: Connecting To The Internet

    For instructions on how to set up Dial-Up Networking, consult your ISP or your operating system’s online help or printed documentation. Many ISPs include with their service a program that will instruct and configure Dial-Up Networking automatically for you. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Chapter 2 - Hardware Installation...
  • Page 11: Chapter 3 - Operation

    When it goes off, a connected modem will disconnect. Note: When you turn on the modem, the PWR indicator lights; and if a terminal program is running, the TR indicator also lights. Multi-Tech Systems, Inc. MT5656ZDX User Guide Figure 2–1. Front panel Chapter 3 - Operation...
  • Page 12: Configuring Your Software

    However, you also can configure your modem by sending AT commands to the modem. See the AT Command Reference Guide for a list of AT (data) commands and how to use them. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 3 - Operation...
  • Page 13: Sending A Fax

    5. Select the document to be sent. The default file when sending from within a Windows application is Capture.dgr. 6. Select the date and time to send the document, if you do not want to send it immediately. 7. Click Finish to start the transmission. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 3 - Operation...
  • Page 14: Chapter 4 - At Commands, Voice Commands, And Fax Class 1 And 2 Commands

    AT Commands and Voice Commands are in the AT Command Reference Guide. Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides. All Reference Guides are included on the MT5656ZDX CD and on the Multi-Tech Web site. Multi-Tech Systems, Inc. MT5656ZDX User Guide...
  • Page 15: Chapter 5 - Troubleshooting

    Call Technical Support for assistance. CAUTION: Do not under any circumstances replace the transformer module with one designed for another product; doing so can damage the modem and void your warranty. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 - Troubleshooting...
  • Page 16: The Modem Does Not Respond To Commands

    The modem may be defective. If you have another Multi-Tech modem, try swapping modems. If the prob- lem goes away, the first modem may be defective. Call Technical Support for assistance (Refer to Appendix A). Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 - Troubleshooting NTER...
  • Page 17: The Modem Dials But Cannot Connect

    If you hear harsh sounds, then another modem is answering the call, and the modems might be having problems negotiating because of modem incompatibilities or line noise. Try connecting at a lower speed. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 - Troubleshooting...
  • Page 18: The Modem Disconnects While Online

    (S0=1), the modem will not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). Make sure that you have Caller ID service from your telephone company. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 - Troubleshooting...
  • Page 19: Appendix A - Warranty And Technical Support

    Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment.
  • Page 20: International Products

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local).
  • Page 21: Appendix B - Regulatory Compliance

    No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.
  • Page 22: Fax Branding Statement

    Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix B - Regulatory Compliance U.S.A.
  • Page 23: Emc, Safety, And R&Tte Directive Compliance

    For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. South African Notice This modem must be used in conjunction with an approved surge protection device. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix B - Regulatory Compliance...
  • Page 24: Appendix C - Technical Specifications

    Intelligent Features *Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix C - Technical Specifications MultiModemZDX™...
  • Page 25 Power Consumption Dimensions Weight Operating Systems Limited Warranty Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix C - Technical Specifications 40 Characters -11 dBm (North America and Pan Euro) - varies by country setting ±0.01% -43 dBm under worst-case conditions...
  • Page 26: Appendix D - Installing A Modem In Linux

    Enter your user name and password, and then click Next. Select Normal ISP if your ISP is not listed, and then click Next. Click Finish. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix D - Installing a Modem in Linux NTER NTER .
  • Page 27: Calling The Isp

    To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax and others, depending what you require. Each vendor of Linux usually has more than adequate information on installing these programs. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix D - Installing a Modem in Linux...
  • Page 28: Appendix E - Upgrading The Modem

    In the same section of the Web page, download the Flash Wizard utility for your operating system by clicking it, and save it in the same folder. Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix E - Upgrading the Modem .
  • Page 29 Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI3 in the terminal window and pressing E Multi-Tech Systems Inc. MT5656ZDX Series User Guide Appendix E - Upgrading the Modem...
  • Page 30: Index

    Internet Sites ... 20 LED indicators ... 11 Limited Warranty ... 19 line connection ... 6 Multi-Tech Systems Inc. MT5656ZDX Series User Guide Linux OS ... 26 Load Factory Settings command ... 12 modem driver installation ... 9 New Zealand Telecom Warning Notice ... 23 None of the Indicators Light ...
  • Page 31 There Are Garbage Characters on the Monitor ... 18 troubleshooting ... 15 uninstalling a modem from Windows ... 9 voice mail ... 8 Windows 2000 ... 16 Windows 9x ... 16 Windows NT ... 16 Multi-Tech Systems Inc. MT5656ZDX Series User Guide...

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