Multitech MT5656ZDX User Manual

Multitech MT5656ZDX User Manual

Mt5656zdx-series voice/data/fax modem
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Summary of Contents for Multitech MT5656ZDX

  • Page 1 ® MultiModem Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
  • Page 3: Table Of Contents

    Appendix C – Installing a Modem in Linux ... 25 Appendix D – Upgrading the Modem ... 27 Upgrade Overview ... 27 Appendix E – Waste Electrical and Electronic Equipment Directive (WEEE) ... 29 Index ... 30 Multi-Tech Systems, Inc. MT5656ZDX User Guide Contents Table of Contents...
  • Page 4: Chapter 1 - Introduction

    The MT5656ZDX-V offers your voice option. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you install, configure, test, and use your modem.
  • Page 5: Chapter 2 - Hardware Installation

    Chapter 2 - Hardware Installation This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. Ship Kit Contents • One MultiModem ZDX (MT5656ZDX) • One set of four self-adhesive rubber feet •...
  • Page 6: Technical Specifications

    Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Multi-Tech Systems, Inc. MT5656ZDX User Guide MultiModemZDX MT5656ZDX V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions) *Though these modems are capable of 56K bps download performance, line...
  • Page 7 Storage Temperature Power Consumption Dimensions Weight Operating Systems Multi-Tech Systems, Inc. MT5656ZDX User Guide One modular telephone cable Local analog loop, local digital loop, remote digital loop Speaker for call progress monitoring Power switch Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) -10°...
  • Page 8: Overview - Connecting The Modem To Your System

    Plug the power supply into a power outlet or power strip. Plug the other end into the PWR jack on the modem. Caution: Use only the power supply cable supplied with the modem. Use of any other power supply voids the warranty and can damage the modem. Multi-Tech Systems, Inc. MT5656ZDX User Guide MT5656ZDX Connections. Chapter 2 – Hardware Installation...
  • Page 9 AC outlet is live. If these measures do not work see the Troubleshooting chapter. Note: The Federal Communications Commission (FCC) and Industry Canada impose certain restrictions on equipment connected to public phone systems. For more information, see Appendix Multi-Tech Systems, Inc. MT5656ZDX User Guide...
  • Page 10: Voice Connections (Voice Option Only)

    PC retail store. If you do not have a sound card, you can plug an amplified speaker directly into the SPKR jack. Multi-Tech Systems, Inc. MT5656ZDX User Guide Voice Connections for Voice Models...
  • Page 11: Installing The Modem Driver

    Click Finish to exit. Installing Your Data Communications Software Data communications software is designed to send and receive messages. Multi-Tech includes data communications software with your modem. However, the modem will work with most data communications software. To install the data communications software provided with this modem, insert the CD into the CD- ROM drive and click on the PhoneTools icon.
  • Page 12: Connecting To The Internet

    Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
  • Page 13: Chapter 3 - Operation

    Chapter 3 - Operation Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications program included with your modem. It also operates under other general-purpose data communication programs, such as Windows Terminal and HyperTerminal. For information on how to use the modem with the communications program of your choice, please refer to the documentation provided with the data communications program.
  • Page 14: Configuring Your Software

    The default settings work best for most purposes. However, you also can configure your modem by sending AT commands to the modem. See the AT Command Reference Guide for a list of AT (data) commands and how to use them. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 3 – Operation...
  • Page 15: Sending A Fax

    Select the document to be sent. The default file when sending from within a Windows application is Capture.dgr. Select the date and time to send the document, if you do not want to send it immediately. Click Finish to start the transmission. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 3 – Operation...
  • Page 16: Chapter 4 - At Commands

    AT Commands and Voice Commands are in the AT Command Reference Guide. Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides. All Reference Guides are included on the MT5656ZDX CD and on the Multi-Tech Web site. Multi-Tech Systems, Inc. MT5656ZDX User Guide...
  • Page 17: Chapter 5 - Troubleshooting

    Test that the outlet is live by plugging another device, such as a lamp, into it. • The modem or the DC power transformer may be defective. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem or the DC power transformer may be defective.
  • Page 18: The Modem Does Not Respond To Commands

    COM port setting in your software, and try again. • The modem may be defective. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem may be defective. Call Technical Support for assistance (Refer to Appendix A).
  • Page 19: The Modem Dials But Cannot Connect

    If you hear harsh sounds, then another modem is answering the call, and the modems might be having problems negotiating because of modem incompatibilities or line noise. Try connecting at a lower speed. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 – Troubleshooting...
  • Page 20: The Modem Disconnects While Online

    (S0=2). • Make sure that you have Caller ID service from your telephone company. Multi-Tech Systems, Inc. MT5656ZDX User Guide Chapter 5 – Troubleshooting...
  • Page 21: Appendix A - Warranty And Repairs Policy

    Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 22: Repair Procedures For International Distributors

    Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s). Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863.
  • Page 23: Appendix B - Regulatory Compliance

    No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.
  • Page 24: Canadian Limitations Notice

    • Council Directive 1999/5/EC of 9 March on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MT5656ZDX User Guide Appendix B – Regulatory Compliance...
  • Page 25: Appendix C - Installing A Modem In Linux

    Enter your user name and password, and then click Next. Select Normal ISP if your ISP is not listed, and then click Next. Click Finish. Multi-Tech Systems, Inc. MT5656ZDX User Guide Appendix C – Installing a Modem in Linux Linux...
  • Page 26 To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax and others, depending what you require. Each vendor of Linux usually has more than adequate information on installing these programs. Multi-Tech Systems, Inc. MT5656ZDX User Guide Appendix C – Installing a Modem in Linux...
  • Page 27: Appendix D - Upgrading The Modem

    V2.300G-V90_2M_DLS Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. Using your favorite Web browser, go to http://www.multitech.com/support/MultiModemZDX/firmware.asp.
  • Page 28 Step 3: Download the Upgrade File If you are not already at the MultiModemZDX firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk.
  • Page 29: Appendix E - Waste Electrical And Electronic Equipment Directive (Weee)

    WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products being sold into the EU as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
  • Page 30: Index

    Front Panel ... 13 Internet service provider ... 12 LED Indicators ... 13 Modem Driver ... 11, 13 Ordering Replacement Parts ... 22 Multi-Tech Systems, Inc. MT5656ZDX User Guide Index PhoneTools ... 11 Repair ... 21 Replacement Parts ... 22 Safety Warnings ...

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