Tech Support; Recording Proxyserver Information; Contacting Tech Support Via E-Mail - Multitech ProxyServer MTPSR3-100 User Manual

Internet access for lan-based users

Table of Contents

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out

of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-

2439. Please fill out the ProxyServer information (below), and have it available when you call. If your

ProxyServer requires service, the tech support specialist will guide you on how to send in your

equipment (refer to the next section).

Please fill in the following information on your ProxyServer. This will help tech support in answering

your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your ProxyServer.

Please note the type of external link device that is connected to your ProxyServer before calling tech

support. Also, note the status of your ProxyServer including LED indicators, screen messages,

diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space

below to note the status:

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

If you prefer to receive service online, via the Internet, you can contact Tech Support via e-mail at the

following address:

http://www.multitech.com/_forms/email_tech_support.htm

Chapter 6 - Warranty, Service and Tech Support

Table of Contents