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22
Extended Options [6]
S u p e r v i s e d T r a n s f e r O p t i o n s
If you select supervised transfer as your extension setting, PathFinder
offers the following additional options:
[1] = Call Screening only
[2] = Call Holding only
[3] = Both Call Screening and Call Holding
[#] = Neither Call Screening nor Call Holding
Call Screening -- allows you to hear who is calling you before you
accept the call.
Prior to transferring a call to your extension, PathFinder asks the caller
to say their name. PathFinder then rings your extension and prompts
you with the message, "Your Caller is <Person's Name>."
After you hear the caller's name, PathFinder will provide you the
following options:
Accept the call
Reject the call (sends the call to your mailbox)
Send the call to another extension
Send the call to another mailbox
Hear the person's name again
Call Holding -- allows callers to wait on hold if your extension is busy.
PathFinder informs the caller that your line is busy and asks if they
want to hold, transfer to a different extension, or leave a message.
The option to leave a message is only offered if your PathFinder
implementation supports voice mail.
Call holding and call screening may be disabled by the
System Administrator.
Extension Settings [1]
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