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Troubleshooting
SYS (System Status) Tricolor LED
Color
Pattern
Condition
3 blink
BACnet Device ID is not set
Green
Fast
Installation of recently downloaded
Green
blink
driver is occurring
On
Router is starting up
Blue
Slow
Linux (operating system) is starting up
Blue
blink
Fast
Linux is running but it could not start
Blue
blink
the firmware application
To get a Module Status report
A Module Status report provides information about the controller and verifies proper network communication with
the controller. You can get this report:
•
In the i-Vu® application—Right-click the controller on the navigation tree, then select Module Status.
•
In the Field Assistant application—Right-click the controller in the navigation tree and select Module Status.
•
On the controller setup ModStat tab—See To set up the controller through the Service Port (page 35).
See Module Status field descriptions in the Appendix.
To get a Device Log
If Carrier Controls System Support instructs you to get the controller's Device Log containing diagnostic
information for troubleshooting:
Select the TV-OPT in the i-Vu® navigation tree.
1
On the Properties page, click Device Log.
2
NOTE You can click Device Log Archive to download a file containing multiple Device Logs to your computer. This
also contains any network packet captures that have been run from the Network Diagnostics - Packet Captures
(page 32) driver page.
TV-OPT
Installation and Start-up Guide
Message in Module
Status
Download required
N/A
N/A
N/A
N/A
42
Possible Solution
Download the controller
No action required
No action required
No action required
Download driver
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All rights reserved.
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