Troubleshooting - Motorola V60 User Manual

Troubleshooting

Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).
Question
Is your phone
set up
correctly?
Is your battery
charged? Do
you see in
6
the display?
Does the
handset have
a signal? Do
you see in
0
the display?
Is the earpiece
volume too
low?
Is the other
party unable to
hear you?
Has the phone
been damaged
or dropped, or
become wet?
Was a
non-Motorola
battery or
battery
charger used?
The following refer to specific problems:
Problem
My phone was
stolen. To
whom should I
report this?
I pressed the
power key, but
nothing
happened.
32
Answer
M #
Press . If you do not see
your phone number, contact your
service provider.
The battery level indicator should
have at least 1 segment showing
( ). If it does not, recharge your
7
battery.
The signal strength indicator
should have at least one segment
showing ( ). If it does not, move
1
to an area with a stronger signal
to use your phone.
While on a call, press S right.
Your phone may be muted. Press
+
UNMUTE
( ), if necessary, to
unmute the phone.
Also, make sure that your phone's
microphone is not blocked by its
carrying case or a sticker.
Dropping your phone, getting it
wet, or using a non-Motorola
battery or battery charger can
damage the phone. The phone's
limited warranty does not cover
liquid damage or damage caused
from using non-Motorola
accessories.
Solution
Report a stolen phone to the
police and to your service provider
(the company that sends you your
monthly wireless service bill).
P
Be sure to press and hold (the
power key) until the idle screen
displays and you hear an alert.
This could take several seconds. If
nothing happens, check that a
charged battery is installed.
Problem Solution
The display Enter the factory-preset unlock
says: Enter
code (1234), or the last 4 digits of
Unlock Code
. your phone number. If this fails,
How do I call your service provider (the
unlock my company that sends you your
phone? monthly wireless service bill).
My phone asks The application you want is
for an unlock locked. If you do not know the
code when I unlock code, see page 27.
try to open a
feature.
My phone
If you see
a
does not ring.
display, then the ringer is turned
off (see page 14).
Also, the ringer may be set to
Silent
even though your phone is
set to an audible ring style (see
page 14).
My phone The ringer may be set to play a
rings even tone even though your phone is
though I set to a silent ring style (see
selected the page 14).
Silent
(or
Vibrate
) ring
style.
I tried to place Your call did not reach the
a call and wireless system. You may have
heard an dialed the number too soon after
alternating turning the phone on. Wait until
high/low tone. you see the idle display before
making a call.
I cannot send/ Make sure that you have a phone
receive calls. signal. Avoid electrical or radio
interference, and obstructions
such as bridges, parking garages,
or tall buildings.
Your phone also may have the
Restrict Calls
If you know the unlock code, you
can change this setting in the
security menu (
> Settings > Security ).
My phone has Make sure that your antenna is
poor reception not bent or damaged.
and drops
Also, make sure you have a
calls.
phone signal. Stay clear of any
obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear While on a call, increase volume
by pressing S right. The
others on my
phone. display should show the volume
increasing.
Also, make sure that your phone's
earpiece is not blocked by its
carrying case.
or in the
W
feature turned on.
M
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