Frequently Asked Questions - Ojmar OCS SMART User Manual

3. FREQUENTLY ASKED QUESTIONS

3.1 FREQUENTLY ASKED QUESTIONS
Pending receipt by Ojmar.
QUESTION
When operating with the
lock, the following
message is displayed:
''Incorrect master code
error''.
No lock appears in the list
within the user app.
You have a licence for
several lockers and it does
not allow more than one to
be closed.
A lock has been initialised
with a new master code
and it no longer connects
to the maintenance app.
An open locker does not
appear in the user app list.
3_ FREQUENTLY ASKED QUESTIONS
CAUSE
The licence and the lock do
not have the same master
code.
There is a locker in use.
The active licence is the
"Default Licence".
The master code has been
changed in the lock but not
in the maintenance app.
The locker is fixed and you
do not have permission.
SOLUTION
Generate a licence with the
same master code and
user code length as the
lock.
Look in "My lockers" and
release the locker that is
in use.
Choose the correct licence
in "Permissions".
Once all the locks have
been initialised, change the
master code in the
"Configuration" tab.
Choose another locker
from the list.
OJMAR 41