Alerts; Getting Recommended Actions - HP 3PAR StoreServ 7000 Troubleshooting Manual

4 Alerts

Alerts are triggered by events that require system administrator intervention. This chapter provides
a list of alerts identified by message code, the messages, and what action should be taken for
each alert. To learn more about alerts, see the HP 3PAR StoreServ Storage Concepts Guide.
For information about system alerts, go to HP Guided Troubleshooting at
support/hpgt/3par
To view the alerts, use the showalert command. Alert message codes have seven digits in the
schema AAABBBB, where:
AAA is a 3-digit major code
BBBB is a 4-digit sub-code
0x precedes the code to indicate hexadecimal notation
NOTE: Message codes ending in de indicate a degraded state alert. Message codes ending in
fa indicate a failed state alert.
See the HP 3PAR OS Command Line Interface Reference for complete information on the display
options on the event logs.
Table 20 Alert Severity Levels
Severity
Fatal
Critical
Major
Minor
Degraded
Informational

Getting Recommended Actions

For disk drive alerts, the component line in the right column lists the cage number, magazine
number, and drive number (cage:magazine:disk). The first and second numbers are sufficient to
identify the exact disk in an HP 3PAR StoreServ 7000 and 7000c Storage system, since there is
always only a single disk (disk 0) in a single magazine.
1. Follow the link to alert actions under Recommended Actions.
2. At the HP Storage Systems Guided Troubleshooting website, follow the link for your product.
3. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages.
4. At the bottom of the Alert Messages page, choose the correct message code series based on
the first four characters of the alert.
5. Choose the link that matches the first five characters of the message code.
6. On the next page, select the message code that matches the code in the alert.
The next page shows the message type based on the message code selected and provides a
link to the suggested action.
7. Follow the link.
32 Alerts
and select your server platform.
Description
A fatal event has occurred. It is no longer possible to take
remedial action.
The event is critical and requires immediate action.
The event requires immediate action.
An event has occurred that requires action, but the situation
is not yet serious.
An aspect of performance or availability may have become
degraded. You must determine whether action is necessary.
The event is informational. No action is required other than
to acknowledge or remove the alert.
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