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T
G
ROUBLESHOOTING
UIDELINES
Printer Paper Jam
Printer Paper
Jam
CAUTION
Keypad Does
Not Respond
40
V
C
I
ERIFONE
ARBON
•
If your terminal shares the same network as your Internet, check that the
Internet connection is working.
•
If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi
range. If possible, move the terminal closer to the Wi-Fi router.
•
If your establishment uses the same modem or router to connect to a PC, you
should attempt to visit a web site to verify that the router or modem is working
properly.
•
Check if the Wi-Fi router or modem is turned on or plugged in and connected
to the telephone socket.
•
Test the router or modem by connecting an analogue telephone to the phone
line that the router or modem is using. Make sure there is a normal dial tone.
•
Try rebooting your router, modem and/or terminal, disconnect the power cable
to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds
for the terminal application to reboot and establish a connection with the
router.
•
If you are using an Ethernet connection, check if the Ethernet cable is
connected to the port on the terminal and to a working network port.
•
If the problem persists, contact your local Verifone service provider.
If paper jams inside the printer:
1
Open the printer door.
2
Remove the damaged paper from the paper roll.
3
Replace the paper roll and close the printer door.
4
If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality printer paper.
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to
Accessories and
If the on-screen keypad does not respond properly:
•
Check the terminal display. If it displays the wrong character or nothing at all
when you touch an on-screen character, follow the steps outlined in
Transactions Fail To
•
If touching a screen command does not perform the expected action, refer to
the user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local Verifone representative.
G
NSTALLATION
UIDE
Documentation.
Process.
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