Related Manuals for VeriFone Carbon
Summary of Contents for VeriFone Carbon
- Page 1 Verifone Carbon Installation Guide Verifone Part Number DOC179-003-EN-A, Revision A.2...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Verifone Carbon Features........ - Page 4 Port Pinouts Verifone Carbon Port Pinout Definitions....... 45 Ethernet Port (LAN) ......... . . 45 USB Pinout .
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Page 5: Preface
Related To learn more about the card reader and controller device, refer to the following Documentation set of documents and their associated Verifone Part Numbers (VPNs). VPN DOC179-001-EN Verifone Carbon Certifications and Regulations Sheet VPN DOC179-002-EN Verifone Carbon Quick Installation Guide... -
Page 6: Conventions And Acronyms
Acronyms. The pencil icon is used to If exchanging cables, use a highlight important information. Verifone-approved cable. NOTE The caution symbol indicates Using an incorrectly rated power possible hardware or software supply can damage the unit or CAUTION failure, or loss of data. - Page 7 REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PIN Transaction Security QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 modular connector Secure Access Module Smart card Smart card reader Secure Digital Static Data Authentication SDHC Secure Digital High Capacity Subscriber Identity Module SubMiniature version A connector Thin-film transistor...
- Page 8 REFACE Conventions and Acronyms ERIFONE ARBON NSTALLATION UIDE...
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Page 9: Device Overview
• RX/TX only using (VPNCBL179-100-01-A) You can find the Verifone Carbon ports on the lower right area behind the 5-inch NOTE screen. The Printer Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner. -
Page 10: Security
Optional 3G or 4G • Printer Stand: • USB 2.0 high-speed connections • Provides ETH and WiFi to Verifone Carbon + tablet unit • Provides power and data to Verifone Carbon + tablet unit • Cash drawer interface • Optional printer Security •... -
Page 11: True Multi-Application Capability
The Verifone Carbon ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. True Multi- • The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation Application for the operating system, which supports multiple applications on a single Capability terminal. - Page 12 EVICE VERVIEW Features and Benefits ERIFONE ARBON NSTALLATION UIDE...
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Page 13: Setup Selecting Unit Location
HAPTER Setup This chapter describes the setup procedures for the Verifone Carbon terminal, under the following sections: • Selecting Unit Location • Unpacking the Shipping Carton • Examining the Unit’s Features • Establishing Communication • Loading a Paper Roll in the Printer •... -
Page 14: Electrical Considerations
Measures keypad. Use the following methods in combination or singly, as necessary: • Position the Verifone Carbon on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include: • Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. -
Page 15: Periodic Inspection
NOTE Verifone ships variants of the Verifone Carbon for different markets. Your unit may have different accessories described in this section. Remove all plastic wrapping from the terminal and other components. Remove the clear protective film from the displays. -
Page 16: Examining The Unit's Features
(see Figure Figure 1 Verifone Carbon Mounted on Printer Stand Verifone Carbon The Verifone Carbon terminal presents the following: Features • A touchscreen LCD display. The upper left edge of the screen acts as the tapping area for contactless transactions. -
Page 17: Connection Ports
Power and Communication Ports WARNING Do not connect the device to the power supply until all peripherals are attached. The connection ports offer multiple connectivity for the Verifone Carbon terminal. To use the connection ports Please refer to the following list of peripheral devices for the connectivity options. - Page 18 ETUP Examining the Unit’s Features • Computers • ECRs • Check readers • CTLS readers • Biometric readers • Barcode readers • Keyboards Telco Port • Telephone line with 56K modem The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following: •...
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Page 19: Establishing Communication
Roll in the in the printer. Printer The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. - Page 20 ETUP Loading a Paper Roll in the Printer Press the printer door button. See Figure To install a paper roll Figure 4 Opening the Printer Door Remove any partial roll of paper in the tray. Loosen the glued leading edge of the new paper roll or remove the protective strip.
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Page 21: Installing Or Replacing Msam Cards
For paper ordering information, refer to Accessories and Documentation. Installing or When you first receive your Verifone Carbon, you may need to install one or more Replacing MSAM MSAM cards, or you may need to replace old cards. Cards Observe standard precautions when handling electrostatically sensitive devices. - Page 22 ETUP Installing or Replacing MSAM Cards Hook your finger on the latch and lift the cover to access the MSAM card slot. Figure 7 Opening the MSAM Cover Remove any previously installed MSAM cards from the cardholder. Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Figure 8 Installing an MSAM Card ERIFONE...
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Page 23: Connecting Optional Devices
Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device You can connect several devices to your Verifone Carbon. For reference, see Connections use the connection ports for the list of devices you can connect to the Verifone Carbon. -
Page 24: Connecting Ecrs To The Verifone Carbon
(VPN CBL420-002-01-A) Figure 10 Sample ECR Connection Connecting the After connecting optional peripherals, prepare to connect the Verifone Carbon to Terminal Power your power source. Pack Using an incorrectly rated power supply may damage the terminal or cause it not CAUTION to work as specified. - Page 25 The screens activate when the device has power. If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen. ERIFONE ARBON...
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Page 26: Using The Smart Card Reader
Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Using the The Verifone Carbon terminal supports credit or debit card transactions. Magnetic Card Reader Position the card with the magnetic stripe oriented downward, facing the... -
Page 27: Using The Contactless Reader
Figure 13 Using the Magnetic Card Reader Check the screen for confirmation of a successful transaction. Using the Verifone Carbon provides a third alternative to paying for goods and services: Contactless CTLS. Reader Hold the card (within 4 cm) or gently tap against the surface of the contactless... - Page 28 ETUP Using the Contactless Reader ERIFONE ARBON NSTALLATION UIDE...
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Page 29: Specifications
Verifone Carbon system. Technical Refer to the following information on the power, weight, temperature, memory, Specifications ports and other technical details about your Verifone Carbon system. Swordfish Unit Power Requirements • Input power rating: 5 V DC, 2.2 A. -
Page 30: Tablet
PECIFICATIONS Technical Specifications • ID-000 format Communication • WiFi • Bluetooth Display • 5-inch capacitive touch screen LCD (854 x 480) • Software controllable back-light Tablet Unit Power Requirements • Input power rating: 11.6 V DC, 1.55 A. • External universal-input 18 W power supply, compliant with Energy Efficiency. Temperature •... -
Page 31: Printer Stand
PECIFICATIONS Technical Specifications Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) • Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) • Relative humidity: 5% to 90% RH non-condensing Communication • WiFi •... - Page 32 PECIFICATIONS Technical Specifications Communication • WiFi • Ethernet • Speed 10 Base-T /100 Base-TX • Compliant with IEEE802.3 LAN networks. • Dial modem • V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. • • Four USB2.0 high speed slots •...
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Page 33: Hapter
Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone- authorized service provider for servicing or replacement. - Page 34 AINTENANCE AND LEANING Additional Safety Information ERIFONE ARBON NSTALLATION UIDE...
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Page 35: Hapter
International – Contact your Verifone representative. Service Returns Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). - Page 36 Step 1, to the MRA department at 1-727-953-4172 (U.S.). • Please address the fax clearly to the attention of the “Verifone MRA Dept.” • Include a telephone number where you can be reached and your fax number. ERIFONE...
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Page 37: Accessories And Documentation
You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. -
Page 38: Documentation
ERVICE AND UPPORT Accessories and Documentation Documentation VPN DOC420-001-EN Verifone Carbon Certifications and Regulations Sheet VPN DOC420-002-EN Verifone Carbon Quick Installation Guide VPN DOC420-004-EN Verifone Carbon Reference Guide VPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC420-008-EN... -
Page 39: Troubleshooting Guidelines
HAPTER Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a Verifone Carbon device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. -
Page 40: Printer Paper Jam
Replace the paper roll and close the printer door. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality printer paper. CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer Accessories and Documentation. Keypad Does... -
Page 41: Peripheral Device Does Not Work
Try a different serial cable. See Connecting Optional Devices. • If the problem persists, contact your local Verifone representative. Transactions There are several reasons why the card reader may not be processing Fail To Process transactions. Use the following steps to troubleshoot failures. -
Page 42: Printer Does Not Print
If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local Verifone representative for assistance. Printer Does Not If the printer does not work properly: Print •... -
Page 43: Printer Blade Jams Or Printer Door Can't Be Closed
Do NOT attempt to push the blade back to its retracted position. Use the WARNING procedures in this section to retract the blade. If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs. ERIFONE ARBON NSTALLATION... - Page 44 ROUBLESHOOTING UIDELINES Printer Blade Jams or Printer Door Can’t be Closed Use the following steps to return the printer blade back to its retracted position and close the printer door: • Push the Printer Door Release button, as shown in the following illustration: Figure 17 Printer Door Release Button •...
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Page 45: Hapter
HAPTER Port Pinouts Verifone Carbon This section contains port pinout information for the Verifone Carbon and Printer Port Pinout Stand. Definitions Ethernet Port (LAN) Connector Function Description TXD+ Transmit data + TXD- Transmit data - RXD+ Receive data + No connection... -
Page 46: Usb Mini-B Pinout
INOUTS Verifone Carbon Port Pinout Definitions USB Mini-B Pinout Connector Function Description 5 V 0 5 V USB Power DATA- USB Device Signal - DATA+ USB Device Signal + Receptacle USB Ground Plug NOTE This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A). -
Page 47: A P P En Di
Poor-quality paper can jam the Papier de mauvaise qualité peut printer and create excessive paper provoquer un bourrage et de créer dust. To order high-quality Verifone excessive de poussière de papier. Pour paper, refer to Accessories and commander - papier de haute qualité... - Page 48 AUTION AND ARNING ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page To prevent the paper roll cover Pour éviter que le couvercle du rouleau...
- Page 49 AUTION AND ARNING ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page Do not plug the power pack into an Ne pas brancher le bloc d'alimentation à...
- Page 50 - Increase the separation between the equipment and receiver. de navigation et votre représentant ou du QRWLI\ WKH VKLSSLQJ FRPSDQ\ DQG prestataire de services Verifone. -Connect the equipment into an outlet on a circuit different from that to which the receiver is \RXU 9HULIRQH UHSUHVHQWDWLYH RU connected.
- Page 51 ODEHOV ,I D ODEHO RU FRPSRQHQW avertissez immédiatement la compagnie or damage to LE-LAN devices. DSSHDUV GDPDJHG LPPHGLDWHO\ de navigation et votre représentant ou du QRWLI\ WKH VKLSSLQJ FRPSDQ\ DQG prestataire de services Verifone. \RXU 9HULIRQH UHSUHVHQWDWLYH RU VHUYLFH SURYLGHU :DUQLQJ 6HWXS SDJH 'R QRW FRQQHFW WKH WHUPLQDO WR WKH Ne pas connecter le terminal à...
- Page 52 Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Carbon Installation Guide Verifone Part Number DOC179-003-EN-A, Revision A.2...