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Service and Support
Service Returns
NOTE
For Verifone Carbon problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
underside of each unit to be returned:
•
Product ID, including the model and part number. For example,
"M420-xxx-xx-xxx" and "PTID xxxxxxxx."
C
HAPTER
Figure
V
C
I
ERIFONE
ARBON
NSTALLATION
5
•) on the
35
G
UIDE
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