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TC Comments 9/23/19
Warranty Guidelines and reasonable travel time, as determined as determined in the Silver King
time – rate guide.
Silver King, at its discretion, may request photos during or prior to service being dispatched to
validate a technical issue. Failure to comply with the request may result in the cost of service
being the responsibility of the service requestor or site.
The labor warranty does not cover original installation, startup, normal adjustments, or
maintenance. Normal adjustments and maintenance include, but are not limited to: temperature
control adjustments, temperature indicator calibrations, coil and filter cleaning, or condensate
drain cleaning.
A second service call for a related failure is not covered.
Use of refrigerants other than specified on the Equipment serial plate voids the warranty. All
claims must include: model and serial number of equipment, date of purchase, date of failure,
and a copy of the service invoice detailing the defect and service performed. No claim will be
processed without this information. All claims must be filed within 30 days from date of service.
PRODUCT ORDERING INFORMATION
Call us toll-free at 1-800-328-3329 or 1-763-923-2441. Fax us at 1-763-553-1209. Visit
www.silverking.com
for stocking distributor, equipment specs, and current price list for your
area.
SERVICE / PARTS ORDERING INFORMATION
Call us toll free at 1-800-328-3329. Select prompt 1 for Equipment Service and Tech Support or
prompt 2 for Parts.
TERMS AND CONDITIONS
WARRANTY period may vary from customer to customer and is contract specific. All prices reflect
payment in U.S. Dollars. Prices do not include any freight, duty, or taxes. Pricing subject to change
without notice. No returns are accepted without prior written approval from the factory. An RMA
(Returned Merchandise Authorization) form must be completed and then approved by Silver
King. Please contact Silver King for details. Restocking fee will apply. All electrical equipment is
single phase. Prices, designs, and specifications are subject to change without notice. Payments
via credit card are subject to a 3.5% surcharge.
Any and all environmental attributes, including environmental offset credit rights, with respect
to Silver King refrigeration units manufactured after September 1, 2015, shall remain the
property of Silver King and are not transferred.
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