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charges, if it is found in Silver King's review to be inefficient or inoperative due to defects in material or factory
workmanship.
FIVE (5) YEAR COMPRESSOR WARRANTY
Silver King warrants to the original Equipment purchaser for a period of time not to exceed the following: five
(5) years from the date of original purchase of the Equipment or five (5) years and six (6) months from the date
of shipment from the factory of the Equipment, that it will replace the compressor with one of similar design
and capacity, exclusive of delivery and installation charges, if it is found subject to Silver King's review to be
inefficient or inoperative due to defects in material or factory workmanship. It is the original purchaser's
responsibility to return the serial plate of the defective compressor, or at Silver King's option the complete
compressor, to the factory. Failure to do so will void this limited compressor warranty. This limited compressor
warranty shall be limited to parts only after the WARRANTY period applicable to the Equipment has expired.
This Equipment warranty is limited to repairing or replacing any parts that, at Silver King's discretion, are
deemed to be defective within the time period covered by this warranty. The three (3) year parts warranty
covers standard freight and handling charges. Special handling charges or expedited means for transport are
excluded from reimbursement. Use of non-OEM parts may, at Silver King's discretion, void this warranty. If
approved, warranty credit for non-OEM parts will be issued at the OEM cost. Replacement parts sold separately
are warranted for 90-days from date of purchase. Special installation / applications, including remote locations,
are limited in coverage by this warranty. Any installation that requires extra work, and or travel, is the sole
responsibility of the equipment purchaser.
ADDITIONAL WARRANTY GUIDELINES
A factory issued Service Authorization Number must be obtained prior to work being performed under the (1)
one-year labor warranty. Contact your supplier or Silver King. Claims submitted without a Service Authorization
Number will be paid at Silver King's discretion. The labor warranty includes standard straight time labor charges
in accordance with Silver King's Labor Warranty Guidelines and reasonable travel time, as determined as
determined in the Silver King time – rate guide.
Silver King, at its discretion, may request photos during or prior to service being dispatched to validate a
technical issue. Failure to comply with the request may result in the cost of service being the responsibility of
the service requestor or site.
The labor warranty does not cover original installation, startup, normal adjustments, or maintenance. Normal
adjustments and maintenance include, but are not limited to: temperature control adjustments, temperature
indicator calibrations, coil and filter cleaning, or condensate drain cleaning.
A second service call for a related failure is not covered.
Use of refrigerants other than specified on the Equipment serial plate voids the warranty. All claims must
include: model and serial number of equipment, date of purchase, date of failure, and a copy of the service
invoice detailing the defect and service performed. No claim will be processed without this information. All
claims must be filed within 30 days from date of service.
PRODUCT ORDERING INFORMATION
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