Related Manuals for IBM NetVista Kiosk DBCS
Summary of Contents for IBM NetVista Kiosk DBCS
- Page 1 NetVista Kiosk 4835–120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18-2417-00...
- Page 3 NetVista Kiosk 4835–120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18-2417-00...
- Page 4 Yamato-shi, Kanagawa-ken 242-8502 Japan IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.
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Page 5: Table Of Contents
Contents The NetVista Kiosk-DBCS Model ....1 Related publications ..... . . 1 Functional differences . -
Page 7: The Netvista Kiosk-Dbcs Model
DBCS Printer Scanner Printer Related publications The following IBM publications are available from the IBM Retail Store Solutions Web site. To access these publications: 1. Go to www.ibm.com/solutions/retail/store/ 2. Select Support and then select Publications. v Safety Information — Read This First, GA27-4004 v NetVista Kiosk Safety Information —... -
Page 8: Functional Differences
Functional differences The following table shows the functional differences between the Single-Byte Character Set (SBCS) model and the Double-Byte Character Set (DBCS) model. SBCS Model DBCS Model Affected Pages in the Hardware Service Manual Selectable thermal printer paper Selectable thermal printer paper 2, 3, 25 width: width:... -
Page 9: Physical Differences
Physical differences The following figure shows the major physical differences between the SBCS Model and the DBCS Model. SBCS Model Test SBCS Model only DBCS Model Hardware Affected pages in the Hardware Service Manual A Printer 14, 23, 24 B UPS switch 14, 23, 24 C Printer status indicator 23, 24... -
Page 10: Powering Off The Netvista Kiosk
Powering off the NetVista Kiosk Use the following power-off sequence to ensure that the NetVista Kiosk components are powered-off. 1. Switch off the power to the 4835 system by pressing the power button with a paper clip. The power button is located on the front bottom of the 4835 display. The display indication lights A will not be lit. -
Page 11: Installing The Paper Roll
Installing the paper roll Attention: 1. Establish personal grounding before touching this device. For more information, see ″Electrostatic discharge (ESD)″ on page 158 of the Hardware Service Manual. Figure 1. Printer caution label 2. Keep your fingers clear of the paper cutter while pressing the paper advance button or when powering on. - Page 12 3. Referring to the paper insertion indication label, pass the paper roll over the tension roller so that the printing side and the tension side come into contact. 4. Insert the paper roll into the slit of the side guide R. The paper is automatically fed into the slit for 400 dot lines (approximately 50 mm) and the printer enters the Offline state.
- Page 13 5. Press the Select button to feed out the paper and to place the printer in the online state. Upper guide Presenter Platen Cover Thumbscrew Select button Note: At autoloading, the paper is not automatically fed into the printer under the following conditions: 1.
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Page 14: Printer Test Printout
Printer test printout You can take a test printout which shows the function settings and the special characters you can use. To take a printout, press and hold the Feed button while powering on the printer. The following figure shows the location of the buttons and the LEDs used for the printer test. - Page 15 A test printout like the one shown below is printed. The printer returns to the Online state after the test printout is printed. Note: Do not turn off the printer when you have pressed both the Feed and the Select buttons. Doing so may damage the hardware. The NetVista Kiosk-DBCS Model...
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Page 16: Troubleshooting
Troubleshooting This section describes how to resolve a DBCS printer problem. To solve a problem, do as follows: 1. Go to ″Preliminary checklist″ below and do the steps. If you cannot solve the problem there, then... 2. Go to ″Resolving problems through LED″ below and try to solve the problem there. - Page 17 Power Off Initialize Hardware error Blink Blink Blink Blink Online Paper: Yes Normal Operation Near end Blink Off line Paper: Yes Near end 3, 12 Blink Head temperature error Blink Motor temperature error Paper in presenter Platen open Cutter error Presenter upper guide error Presenter jam error Paper-out...
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Page 18: Diagnostics
Presenter jam The paper is jammed in the presenter. error Open the upper guide of the presenter to remove any paper. When the upper guide is closed, the printer unit enters the Offline state. Paper-out error Out-of-paper. Set the paper. When the paper is set, the printer enters the Offline state. -
Page 19: The Power Is On But The Functions Are Disabled
Defective board — Short circuit Replace the printer unit. frame unit Poor connector Measure the 24V±5% contact power supply output voltage with a tester. Vcc circuit failure Measure the 5V±5% voltage between Vcc and GND of the ICs on the board. -
Page 20: The Motor Of The Presenter Does Not Rotate
Poor motor Visually check the — Reinsert the connector properly. connector contact connector. Platen open Check the Short-circuit sensor failure continuity of the platen sensor with a tester. Defective Feed Check the Short-circuit button continuity of the Feed button with a tester. -
Page 21: Paper Is Fed Out From The Presenter
A defective upper Check the Short-circuit guide switch continuity of the upper guide switch with a tester. Motor lead wire Remove the 40±4.4 disconnection or a connector in the defective motor presenter that corresponds to CN501 on the board frame unit. Replace the printer unit. -
Page 22: "Upper Guide Open" Is Detected
Symptom: A platen open state is not detected by the sensor and the printer unit is not Offline. Possible cause Checkpoint and Evaluation Corrective action method criteria and standard An open platen Check the Platen open: Replace the printer unit. switch continuity of the Open... -
Page 23: Remains Near End
Symptom: The printer unit does not stop in the marked position. Possible cause Checkpoint and Evaluation Corrective action method criteria and standard Poor optional Visually check the — Reinsert the connector correctly. sensor connector connector contact Defective optional Measure the Paper: sensor voltage of the... - Page 24 Symptom: All dots are thin or blurred. Possible cause Checkpoint and Evaluation Corrective action method criteria and standard Foreign matter on Visually check the — Remove any foreign matter with the thermal head thermal head a cotton swab moistened with a surface for foreign little ethyl alcohol.
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Page 25: Uneven Paper Feed Pitch
Symptom: The print density is uneven. Possible cause Checkpoint and Evaluation Corrective action method criteria and standard Damaged or Visually check the — If the platen is damaged or dented platen platen surface. dented, replace the platen surface, existence block. of a foreign If any foreign matter exists on matter, or a... -
Page 26: Transmission Cannot Be Performed
Damaged motor Visually check for — gear or foreign damaged motor matter gears or foreign matter. Replace the printer unit. Defective motor Set and feed — paper, and check the sound of the motor. 16. Transmission cannot be performed. Symptom: Transmission cannot be selected. -
Page 27: Printer Unit-Removing And Replacing
Printer unit–removing and replacing Follow these steps to remove or replace the printer unit. Establish personal grounding before touching this device. For more Attention: information, see the section on ″Electrostatic discharge (ESD)″ on page 158 of the Hardware Service Manual. 1. - Page 28 7. Tear the paper or move the print head lever C forward, pull the paper out of the print head mechanism, and remove the paper roll.
- Page 29 8. Remove the four screws D and remove the eject paper tray E . 9. Remove the six screws F and carefully remove the printer from the enclosure. 10. Remove the two screws G and remove the bracket H from the printer unit. 11.
- Page 30 13. Make sure that: v you align the upper guide of the printer with the paper eject slit on the front plate v there is no gap between the front plate and the eject paper tray. Front plate Upper guide Printer Paper eject slit Roll paper...
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Page 31: Printer Power Supply-Removing And Replacing
Printer power supply–removing and replacing Follow these steps to remove or replace the printer power supply. 1. Power off the NetVista Kiosk. See “Powering off the NetVista Kiosk” on page 4. Make sure that the 4835, printer, scanner, power distribution switch, and the UPS are powered off. -
Page 32: Ups-Removing And Replacing
UPS–removing and replacing Follow these steps to remove or replace the UPS: 1. Power off the NetVista Kiosk. See “Powering off the NetVista Kiosk” on page 4. Make sure that the 4835, printer, scanner, power distribution switch, and the UPS are powered off. 2. - Page 33 6. Unplug the power-distribution strip power cord going to the UPS. 7. Remove the UPS bracket F . a. Loosen the two screws G (for a BK500 series UPS) or H (for a BK650 UPS) and secure the UPS bracket to the metal support on the front inside of the enclosure.
- Page 34 12. Reinstall the eject paper tray K and tighten the four screws J . 13. Refer to the above figure. Secure the UPS power cord to the cable retainer as follows: a. Locate the take-up spool L on the inside-back of the enclosure. Attach the take-up spool to the UPS power cord using the cable retainer N which is attached to the end of the take-up spool cable.
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Page 35: Parts Assembly
Parts Assembly Asm Index Part Number Units Description 4– Enclosure FRUs –1 10J1216 Panel 1 — Printer and scanner –1 10J1217 Panel 2 — No printer, scanner –1 10J1218 Panel 3 — Printer, no scanner –1 10J1219 Panel 4 — No printer, no scanner –2 10J1222 Keyboard tray kit... - Page 36 – 57P4136 FRU RS232C Cable – 57P4249 FRU Eject Paper Tray ASM Keyboard FRUs –12 10J1276 Keyboard, US English –12 10J1279 Keyboard, Spanish –12 10J1282 Keyboard, Canadian-French –12 10J1285 Keyboard, Italian –12 10J1288 Keyboard, German –12 10J1291 Keyboard, Brazilian-Portuguese –12 10J1294 Keyboard, French –12...
- Page 37 The NetVista Kiosk-DBCS Model...
- Page 38 Part Number: 57P4240 Printed in Japan GY18-2417-00...