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Hitachi Virtual Storage Platform E Series
Hitachi Virtual Storage Platform G130,
G/F350, G/F370, G/F700, G/F900
SVOS RF 9.5.1
SIM Reference Guide
This document describes the service information messages (SIMs) issued by Hitachi Virtual Storage
Platform E series and Hitachi Virtual Storage Platform G130, G/F350, G/F370, G/F700, G/F900, provides
instructions for handling SIMs, and provides lists of the SIM codes for troubleshooting by users and
service personnel.
MK-97HM85023-09
December 2020
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Table of Contents
Troubleshooting
Related Manuals for Hitachi Virtual Storage Platform E Series
Summary of Contents for Hitachi Virtual Storage Platform E Series
- Page 1 This document describes the service information messages (SIMs) issued by Hitachi Virtual Storage Platform E series and Hitachi Virtual Storage Platform G130, G/F350, G/F370, G/F700, G/F900, provides instructions for handling SIMs, and provides lists of the SIM codes for troubleshooting by users and service personnel.
- Page 2 Materials. “Materials” mean text, data, photographs, graphics, audio, video and documents. Hitachi reserves the right to make changes to this Material at any time without notice and assumes no responsibility for its use. The Materials contain the most current information available at the time of publication.
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Page 3: Table Of Contents
Contents Preface..................... 4 Intended audience....................4 Product version....................4 Release notes......................4 Changes in this revision..................5 Document conventions..................5 Accessing product documentation...............6 Getting help......................6 Comments......................6 Chapter 1: Service Information Message (SIM) overview....7 Message types.....................7 Actions to take when a SIM is output..............7 Checking SIM reference codes................8 Searching for SIM reference codes.............. -
Page 4: Preface
Preface This document describes the service information messages (SIMs) issued by Hitachi Virtual Storage Platform E series and Hitachi Virtual Storage Platform G130, G/F350, G/ F370, G/F700, G/F900, provides instructions for handling SIMs, and provides lists of the SIM codes for troubleshooting by users and service personnel. -
Page 5: Changes In This Revision
Changes in this revision Changes in this revision Added SIM codes. ■ Document conventions This document uses the following typographic conventions: Convention Description Bold Indicates text in a window, including window titles, menus, ■ menu options, buttons, fields, and labels. Example: Click OK. -
Page 6: Accessing Product Documentation
Getting help Hitachi Vantara Support Connect is the destination for technical support of products and solutions sold by Hitachi Vantara. To contact technical support, log on to Hitachi Vantara Support Connect for contact information: https://support.hitachivantara.com/en_us/ contact-us.html. Hitachi Vantara Community is a global online community for Hitachi Vantara customers, partners, independent software vendors, employees, and prospects. -
Page 7: Chapter 1: Service Information Message (Sim) Overview
Output when Device Manager - Storage Navigator and Navigator message maintenance utility are being used. For details, see the Hitachi Device Manager - Storage Navigator Messages. Output from channels, paths, microprocessors of storage systems. For details, see SIM code lists (on page 10) -
Page 8: Checking Sim Reference Codes
Checking SIM reference codes Checking SIM reference codes All SIMs are recorded in the storage system. When a SIM is output, Warning or Failed is displayed at the upper left of the Maintenance Utility window to notify users. You can check SIMs on the Alert tab in the Maintenance Utility window. For details, see the System Administrator Guide. -
Page 9: Setting Failure Notification Methods
Syslog, SNMP, or Windows Event Log. For the procedures for setting email, Syslog, and Windows Event Log notifications, see the System Administrator Guide. For the procedure for configuring the SNMP notification, see the Hitachi Alert Notification Guide. Chapter 1: Service Information Message (SIM) overview... -
Page 10: Chapter 2: Sim Code Lists
Chapter 2: SIM code lists This chapter describes the lists of the SIM reference codes that are reported when failures occur in storage systems, and a matrix of drive box numbers, CDEV numbers, and RDEV numbers. Columns in the SIM code lists The SIM code list tables have columns shown below. -
Page 11: Sim Code List For Troubleshooting By Users
SIM code list for troubleshooting by users SIM code list for troubleshooting by users The following table lists and describes SIM codes that require action or restoration by users. xxx in the following table indicates the port number. If you select Host Report for Notification Alert in the Set Up Alert Notifications window, alert notification for SIMs that are reported to the host is sent. - Page 12 SIM code list for troubleshooting by users Reference Alert level Host Reference code Failure (Severity) report document 62cxxx Exceeded Depletion MODERATE Provisioning Threshold of DP pool use environment rate 62dxxx Exceeded Fixed outage MODERATE Provisioning Threshold of DP pool use environment rate 62exxx...
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Page 13: Sim Code List For Troubleshooting By Service Personnel
Encryption License Key: Troubleshooting in the Encryption License Key User Guide ■ Provisioning: Troubleshooting for provisioning in the Provisioning Guide. ■ Thin Image: Troubleshooting Thin Image in the Hitachi Thin Image User Guide. ■ CCI: Troubleshooting in the Command Control Interface User and Reference Guide. ■... - Page 14 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 1C0000 Detected a specific error code DKC environment SERVICE 2120xx Channel port blocking DKC environment MODERATE 2130xx CHB blocking DKC environment MODERATE 2140xx DKB blocking DKC environment MODERATE...
- Page 15 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 3080xx WCHK1 dump Processor MODERATE 388f00 PS OFF impossible PS(DKC) MODERATE 389f00 PS OFF impossible (Device PS(DKC) MODERATE reserved) 3990xx Undefined Package is mounted Processor MODERATE 3991xx...
- Page 16 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 434xxx Drive media error Drive SERVICE 43bxxx Drive blockade (media)(with Drive SERIOUS redundancy) 43cxxx Drive blockade (media)(without Drive SERIOUS redundancy) 451xxx Correction copy start Drive SERVICE 452xxx...
- Page 17 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 4b3xxx Thin Image Option abnormal DKC environment MODERATE 4c1xxx PDEV Erase Start Drive SERVICE 4c2xxx PDEV Erase Normal End Drive SERVICE 4c3xxx PDEV Erase Abnormal End Drive SERVICE 4c4xxx...
- Page 18 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 610002 Backup/restore SM Information MODERATE failed (Restore) 623xxx The DP POOL error is detected DKC environment MODERATE 623ffe DP Pools blocking by Shared DKC environment MODERATE Memory volatile...
- Page 19 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report 7ff102 DKC environment SERVICE 7ff104 DKC environment SERVICE 7ff106 Volume Migration Pair DKC environment SERVICE 7ff7xx The term of validity is over DKC environment MODERATE 7ff8xx The capacity of validity is over...
- Page 20 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report af33xx Voltage change setting warning PS(DKC) MODERATE af40xx BKM/BKMF warning DKC environment MODERATE af41xx Battery replacement should be Battery MODERATE scheduled af42xx CHBB environmental DKC environment MODERATE microcontroller warning...
- Page 21 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report af7000 DB External temperature DKU environment MODERATE warning af7100 DB External temperature Alarm DKU environment MODERATE af80xx ENC warning DKU environment MODERATE af81xx ENC-1 warning DKU environment MODERATE af82xx...
- Page 22 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report cf8axx CTL blockade due to CTL DKC environment MODERATE interconnect path failure d00xxx Remote Copy start DKC environment SERVICE d01xxx Remote Copy normal end DKC environment SERVICE d02xxx...
- Page 23 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report d44xxx Pair suspend(RVOL Suspend DKC environment SERIOUS report) d45xxx Pair suspend(S-VOL Simplex DKC environment SERIOUS report) d46xxx Pair suspend(Communication DKC environment SERIOUS error at RCU) d47xxx Pair suspend(Error detected at DKC environment...
- Page 24 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report d93xxx Change to SVOL was received DKC environment SERVICE from MCU, COPY -> PSUx d94xxx Change to SVOL was received DKC environment SERVICE from MCU, PAIR ->...
- Page 25 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report da4xxx Change to SVOL was received DKC environment SERVICE from RCU, PAIR -> SMPL da5xxx Change to SVOL was received DKC environment SERVICE from RCU, DELETING END da6xxx Change to SVOL was received...
- Page 26 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report dcf4xx URxUR M-JNL Meta full Warning DKC environment MODERATE dcf5xx URxUR M-JNL Data full Warning DKC environment MODERATE dd0xxx GAD for this volume was Failure with SERIOUS suspended (Due to an...
- Page 27 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report ef0xxx Drive blockade (drive)(with Drive SERIOUS redundancy) ef1xxx Drive blockade (drive)(without Drive SERIOUS redundancy) ef2xxx Drive blockade(Effect of Drive Drive SERVICE Copy normal end) ef4xxx Pinned slot Drive...
- Page 28 SIM code list for troubleshooting by service personnel Reference Alert level code Description Section (Severity) Host report ffccxy CFM patrol check error Cache MODERATE ffcd0x Area is volatilized Cache SERVICE ffcfxx Module group is volatilized Cache SERVICE ffd400 Hard implementation out of the DKC environment MODERATE definition...
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Page 29: Obtaining Drive Box And Drive Numbers
Obtaining drive box and drive numbers Reference Alert level code Description Section (Severity) Host report Notes: 1. xxx: Indicates the drive location. For the correspondence of CDEV number, RDEV number, and the disk drive number, see Obtaining drive box and drive numbers (on page 29) 2. - Page 30 Hitachi Vantara Corporate Headquarters Contact Information 2535 Augustine Drive USA: 1-800-446-0744 Santa Clara, CA 95054 USA Global: 1-858-547-4526 HitachiVantara.com | community.HitachiVantara.com HitachiVantara.com/contact...