Diagnostic Tools - HPE Smart Array P240nr User Manual

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The more physical drives that there are in an array, the greater the probability that the array will
experience a drive failure during any given period.
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To guard against the data loss that occurs when a drive fails, configure all logical drives in an array
with a suitable fault-tolerance (RAID) method.

Diagnostic tools

To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
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HPE SSA
HPE SSA can be accessed offline, during POST, or from an ISO image. It can also be accessed
online by downloading the HPE SSA executables. For more information on accessing and using
HPE SSA, see the Smart Storage Administrator User Guide at the Hewlett Packard Enterprise
website (http://www.hpe.com/info/smartstorage-docs).
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Event Notification Service
This utility reports array events to the server IML and the Microsoft Windows system event log, and
records the Smart Array serial log, which includes detailed diagnostic information of the most recent
events encountered by the controller. You can obtain the utility from the Hewlett Packard Enterprise
website (http://www.hpe.com/support/hpesc). When prompted for product information, enter the
server model name.
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Insight Diagnostics
Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart
Array controllers. This utility is available on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics).
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POST messages (for HPE Synergy)
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many
POST messages suggest corrective actions. For more information about POST messages, see the
HPE Synergy Troubleshooting Guide at the Hewlett Packard Enterprise website
(http://www.hpe.com/info/synergy-docs).
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POST messages (for HPE Proliant)
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many
POST messages suggest corrective actions. For more information about POST messages, see The
ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages:
English (http://www.hpe.com/support/Gen9_EMG_en)
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French (http://www.hpe.com/support/Gen9_EMG_fr)
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Spanish (http://www.hpe.com/support/Gen9_EMG_es)
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German (http://www.hpe.com/support/Gen9_EMG_de)
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Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
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Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
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