Troubleshooting And Tips; The Program Cannot Start Because Msvcr100.Dll Is Missing; Beamage Is Not Detected; The Display Area Is Completely White - Gentec Beamage M2 User Manual

Beamage-M² User Manual

7. TROUBLESHOOTING AND TIPS

7.1. THE PROGRAM CANNOT START BECAUSE MSVCR100.DLL IS MISSING [...]

You must download the missing dll from Microsoft software and install it on your computer:
32-bits: http://www.microsoft.com/download/en/details.aspx?id=5555
64-bits: http://www.microsoft.com/download/en/details.aspx?id=14632

7.2. BEAMAGE IS NOT DETECTED

Make sure the Beamage is connected to a USB 3.0 Super Speed port. The Beamage will work if plugged
directly into a USB 2.0 port at a slower transfer rate.
Close the software application, disconnect and reconnect the USB 3.0 to the Beamage, then reopen the
software application. The LED indicator on the Beamage should blink green, and then red, before turning
green. If the LED does not turn on upon software startup, or if it does not turn on completely, please contact
your Gentec-EO representative or contact us at service@gentec-eo.com.

7.3. THE DISPLAY AREA IS COMPLETELY WHITE

Press the Refresh button and the display should return to its operational state.

7.4. THERE IS NO SERIAL NUMBER DISPLAYED ON THE BEAMAGE SELECTOR WINDOW

•
Please close the PC-Beamage software, wait a few seconds, then reopen PC-Beamage.
•
If the problem persists, please verify in the Task Manager menu of Windows if only 1 PC-
Beamage.exe instance is running. If more than one is running, interrupt all processes and reopen
PC-Beamage.
•
If the problem persists, please disconnect the Beamage and connect it again.
•
If the problem still persists, please contact your Gentec-EO representative or contact us at
service@gentec-eo.com.

7.5. TIPS TO INCREASE THE FRAME RATE

The Beamage's frame rate greatly depends upon the computer's performance. Here are a few tips to
increase the frame rate:
•
Use a USB 3.0 port.
•
Use a high-performance computer (Beamage manual, PC Requirements, section 0).
•
Use Windows 7, Windows 8, or Windows 10.
•
Follow the PC operating state for optimal conditions (Beamage manual, refer to section 0).
•
Use the smallest attenuation possible (refer to Beamage manual).
•
Do not use Image Averaging (refer to Beamage manual).
•
For a large beam, use Pixel Addressing (refer to Beamage manual).
•
For a small beam, use an Active Area (refer to Beamage manual).
•
Make sure you use a short exposure time.
•
Do not stream multiple Beamage units simultaneously.
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