Information Codes - Samsung NV7B564 Series User & Installation Manual

Troubleshooting
Problem Cause
There is a burning • If using plastic or other
or plastic smell containers that are not
when using the heat-resistant
oven.
The oven does not • If the door is often
cook properly. opened during cooking
The oven is warm • This is because pyro
during pyro cleaning uses high
cleaning. temperatures.
There is a burning • Pyro cleaning uses high
smell during pyro temperatures, so you
cleaning. may smell food residue
burning.
Steam cleaning • This is because the
does not work. temperature is too high.
Dual cook mode • If the divider is not
does not work. properly assembled
Single cook mode • If the divider is inserted
does not work. in the oven.
58 English

Information codes

Action
If the oven fails to operate, you may see an information code on the display. Check
• Use glass containers
the table below and try the suggestions.
suitable for hot
temperatures.
• Do not frequently open
the door unless you
are cooking things that
need to be turned. If you
frequently open the door,
the interior temperature
will be lower and this may
affect the results of your
cooking.
• This is not a product
malfunction, so there is no
need to worry.
• This is not a product
malfunction, so there is no
need to worry.
• Let the oven cool and then
use.
• Insert the divider correctly
and use.
• Take out the divider and
use.
Code Meaning
C-d1 Door lock malfunctions
C-20
C-21
Sensor malfunctions
C-22
C-23
Only occurs during EEPROM Read/
C-F1
Write
C-70
Steam-related problems
C-72
If there is no communication
C-F0
between the main PCB and sub PCB
Occurs when a communication
C-F2 problem is maintained between the
Touch IC <-> Main or Sub micom
Button problem
C-d0 Occurs when a button is pressed and
held for a period of time.
Action
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service centre.