ADT ADC-V523 Installation Manual page 18

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7 Troubleshooting & FAQ's
General
The Wi-Fi camera does not seem to be working, what should I do?
1. Check the power connection to the camera and check that the camera led light is on. Ensure
that you have power in the house.
2. Check the Wi-Fi connection - this can be done by opening a browser on another device
connected to the same Wi-Fi network.
Note: if you have changed your Wi-Fi provide and/or password, this will impact connectivity.
If yes, go to Network.
3. Check if your NBN device is connected (if applicable)
Power
How can I check if the Wi-Fi camera has power?
The Led light should be
Network
I have changed my Internet provider or Wi-Fi credentials after setting up my camera.
What do I need to consider?
Your Wi-Fi camera will stop responding if the internet provider has changed or Wi-Fi
credentials have been updated. Where possible please ensure that you use the same SSID and
Password for the new internet connection.
In the instance that you are unable to maintain your existing SSID and/or password, please
note that you will need to re-install the cameras onto the new Wi-Fi connection repeating the
same steps in this guide.
Access
Can I access ADT Interactive across multiple devices at the same time?
Yes. You can also set-up a different login for other members of the household so that they
can view the cameras as well.
How many users are permitted on my account?
Unlimited users and the master account holder can add and remove users as needed with
different access levels.
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