Connection Troubleshooting - HMS Networks Ewon Cosy+ User Manual

Connection Troubleshooting

1. Before beginning, make sure
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a. Your Ewon Cosy+ is powered on
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b. Your Ewon Cosy+ can connect to the internet. Depending on your configuration this could mean:
i. The WAN cable is plugged in. The WAN port of the switch is represented by an orange LED.
ii. The SIM card has been inserted into the device and the cellular antenna is attached.
iii. The Wi-Fi antenna is attached.
2. Insert the SD card or the USB flash drive in your Ewon
3. Check the status of the USR LED.
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a. First, the Ewon Cosy+ detects the insertion of the SD card or USB drive. The USR LED blinks orange
quickly (ON / OFF every 150 msec).
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b. Next, the Ewon Cosy+ processes the configuration files. During this process, the USR LED blinks orange
slowly (ON / OFF every second).
c. Once the files are processed, the Ewon
were successfully applied.
-solid green: success
-solid red: failure
4. Remove the SD card or the USB drive. When the SD card or USB drive is removed, the Ewon
5. Wait several minutes.
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Once the Ewon Cosy+ reboots, it attempts to connect to Talk2M. This process can take several minutes.
When the process is successful, the T2M LED turns on and the Ewon
4.4. Connection Troubleshooting
1. Your Ewon is configured for the second time.
If you configure your Ewon for a second time, note that the initial configuration was probably partly applied.
IMPORTANT
Inside the USB wizard you need to use the "Device already configured" option to encode your
existing password.
UM-0006-00 1.2 en-US
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Cosy+.
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Cosy+ updates the USR LED to indicate if the configuration files
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Cosy+ appears online in eCatcher.
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Ewon Cosy+
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Cosy+ reboots.
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